When PMG Megan J. Brennan testified this month about postal reform legislation, she discussed the importance of a 10-year pricing review being conducted by the Postal Regulatory Commission (PRC). Want to know more about this process? Here’s an overview: • The PRC regulates postal matters. The PRC is an independent agency that oversees key USPS […]
Tractor Trailer Operator Javier Leon was recently transporting mail from the Tampa, FL, Processing and Distribution Center to a local Post Office when he saw something alarming: a girl running across the street, dressed only in pajamas. Leon pulled over and honked the horn to get the attention of the child, who appeared to be […]
“There is nothing but opportunity when we talk about millennials and their consumption of mail. Millennials buy more than non-millennials. They value mail and they value the time they spend with it.” […]
Great job, Boulder, CO, Letter Carrier Jeff Kramer. Building a ramp for an aging dog on your route reflects so well on all of us here at the Postal Service. […]
The Postal Inspection Service is offering new videos that provide tips to help protect customers from becoming mail scam victims. The four videos, which are available on the Inspection Service’s YouTube channel, come in the wake of a crackdown on an international mail fraud ring that robbed postal customers of millions of dollars. In one video, […]
The new stamp marking the 100th anniversary of President John F. Kennedy’s birth will be available at Post Offices nationwide Feb. 21. Kennedy remains a captivating and charismatic personality — one who appealed to the nation’s higher ideals and inspired young Americans to engage in public service. He was inaugurated in 1961 at age 43, the youngest […]
Protect yourself. The Postal Bulletin’s latest edition previews National Consumer Protection Week (March 5-11), an annual campaign to help consumers protect themselves from scams. The Feb. 16 edition also previews the upcoming Pears stamp. Service resumes. USPS has announced plans to restore mail service to Guatemala after service was suspended last November. Employees may resume […]
“One of the perks of being a carrier is the opportunity to make a positive impact on the community every day, one person at a time. I believe when you are pleasant and spread cheer it comes back to you threefold, and it makes you a happier person, too.” […]
A city carrier assistant new to his job in Oberlin, KS, wasn’t sure the sound he heard recently while delivering mail was a cry for help. But Tyler Bruggeman already knew that the customer at the residence was older and relied on a walker, so he didn’t want to risk overlooking an emergency. His instincts […]
I love the new “News quiz” in Link. […]
Meghan Henriques-Parker had no idea she was about to change her grandfather’s life when she visited him recently at the nursing home where he lives. As her grandfather, Jim Gaboardi, an 89-year-old retired Danbury, CT, letter carrier, watched other residents receive mail, he turned to her and said, “It’s been a long time since I’ve […]
USPS has introduced Blue and LiteBlue pages to help employees learn more about Informed Delivery. This optional, free feature provides participating residential consumers with a digital preview of the outside of their incoming letter-sized mail. Consumers can receive these images via email or an online dashboard. The new Blue and LiteBlue pages offer instructions on […]
My money valentine. USPS will deliver lots of love before Feb. 14. Twenty-seven percent of all Valentine’s Day purchases will be made online this year, the National Retail Federation reported last week. The numbers are down slightly from 2016. This year’s most common purchases are expected to include jewelry, clothing and candy. Consumers will spend […]
I love the new Link “News quiz.” […]
“I enjoy my job and I like to troubleshoot [problems]. My co-workers depend on me to make sure mail processing equipment is working properly.” […]
When Letter Carrier Scotty Johnston recently noticed that a customer on his route in Amarillo, TX, had not collected her mail for several days, he alerted a neighbor who was doing yardwork. The neighbor and his wife contacted a relative of the customer’s, who checked on the woman, discovered that she had fallen and got […]
The new bipartisan postal reform bill is “urgently needed,” PMG Megan J. Brennan told congressional leaders Feb. 7. “[The legislation] is fiscally responsible and enables the Postal Service to invest in the future and to continue to provide affordable, reliable and secure delivery service to every business and home in America,” the PMG said. Brennan […]
A “sweetheart scammer” won’t be having a sweet Valentine’s Day, thanks to two observant postal employees. Midland, PA, Postmaster Theodis “Theo” Badgett recently noticed a customer had suddenly started sending lots of Priority Mail Express packages. The customer told Badgett he saved time having purchased products shipped to him and then reshipping the packages to […]
USPS is reminding employees that they are prohibited from using “mouse jigglers” and other non-approved technology on postal networks and equipment. Mouse jiggler technology fakes mouse movement to keep computers awake by preventing sleep mode or locking. Jigglers can be downloaded as an app, or they may come in the form of a dongle or […]
Bremerton, WA, Letter Carrier Debra Solan recently offered a helping hand to a customer who fell and injured her head. Solan encountered the woman on her porch while delivering mail. After calling 911, Solan stayed with the customer, comforting her and praying with her until emergency responders arrived. The woman later contacted the local Post […]
Glen Falls, NY, Letter Carrier John Richichi is a truly great human being and USPS employee. His quick thinking and awareness saved a woman and her son from injury or possible death. […]
“I look for opportunities. I check out where our competitors are delivering, and I reach out to that company to let them know how the Postal Service can save them money.” […]
Read More… from Ocean City, MD, Postmaster James “Dan” Woods
Hailing her as “an American treasure,” Deputy Postmaster General Ronald A. Stroman dedicated the Dorothy Height stamp Feb. 1 in Washington, DC. The ceremony, held at Howard University, also featured tributes from other African-American leaders, including U.S. Rep. John R. Lewis of Georgia; Alexis Herman, president of the Dorothy I. Height Education Foundation and the […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.65 percent during the week ending Jan. 27, up from one week earlier. Dakotas (98.82 percent) topped the districts, while Western (97.97 percent) led the areas. Scanning allows customers to track their packages and mail. It also helps the Postal Service improve efficiency and network management. […]
Domtar Corp., one of the nation’s top paper producers, continues to rely on the Postal Service to deliver many of its products, the company’s chief executive officer says. The Fort Mill, SC-based company’s products — used in everything from copy paper to takeout containers — are sold throughout the United States and overseas. “Domtar is […]
The Postal Service and other organizations across the nation will celebrate African-American History Month, which begins Feb. 1. More than 157,000 postal employees are African-American. USPS will commemorate the month through activities at its facilities, as well as through the dedication of the Dorothy Height stamp, the 40th entry in the Black Heritage series. African-American […]
“While delivering mail, I am aware of my surroundings to ensure all children on my route are safe, even if they run into the road. I have four children of my own. I can only hope that every driver [does] the same.” […]
Read More… from Greenville, SC, Letter Carrier Meagan Guthrie
I loved the “On the go” story about the mobile service for seniors in Oregon. […]
After mailing multiple packages containing thousands of dollars in cash — their entire life savings — a California couple recently realized they were victims of a scam. They contacted the Postal Service in hopes of retrieving the last package they’d sent, before it reached its destination on the East Coast. Edison, NJ, Customer Care Center […]
The Customer Experience Essentials site has tips to help employees sharpen their customer service skills. […]