Cynthia Walsh, Wilkes-Barre, PA
The Postal Service needs more employees like Wes Winter, the Bloomsburg, PA, city carrier assistant who wrote the letter of encouragement to the little boy who wants to work for USPS. […]
Mike Milligan
Posts by Mike Milligan
From the heart
When Linda Shepard was too sick to attend a party at her school, a group of Michigan employees made sure she got many heartfelt deliveries. The 10-year-old Crowley, TX, child has leukemia and missed a lot of school this year. Linda’s grandmother recently visited the Hesperia, MI, Post Office and mentioned that her granddaughter was […]
No biting
USPS has released a public service video to promote dog bite prevention and awareness. Approximately 4.6 million people were bitten by dogs last year, according to the Centers for Disease Control and Prevention. Among these victims, more than 6,700 were postal employees. The video provides safety tips for pet owners to protect letter carriers and […]
Silent muse
The Postal Service will release a stamp April 11 to honor Robert Panara, an influential teacher, poet and pioneer in the field of deaf studies. Panara (1920-2014) was profoundly deafened at age 10 after contracting spinal meningitis that damaged his auditory nerves. He went on to a 40-year teaching career, using American Sign Language to […]
Easy riding
Postal Service employees can now use ride-sharing companies for local transportation while on official USPS business. These companies can be more affordable than taxi services. You can download apps to your mobile device and use them to find drivers, request a ride, pay for your travel and receive a receipt. Expenses incurred using ride-sharing services […]
Robert Lewicki, Edison, NJ
I’m happy that Sanford, NC, Letter Carrier Irene Tillman won $1 million through North Carolina’s lottery. […]
Timothy Birrenkott, Corpus Christi, TX
A moment of crisis interrupted an employee recognition luncheon recently hosted by Corpus Christi, TX, Postmaster Aaron Lawson. When an attendee began choking, Customer Service Support Supervisor Timothy Birrenkott rushed to the man’s side and performed the Heimlich maneuver until the food was dislodged. Lawson later praised Birrenkott for his “quick thinking and action.” […]
Peru, IL Postmaster Janet Warmhoff
“Helping customers is part of my job. I want to make sure they get the best service we can give them, and I want to make sure they’re aware of our many services.” […]
Pulling the envelope
Billy Kelly loves making people laugh — especially when they least expect it. The comedian and musician chose April Fools’ Day for his latest prank, which involved Lewisburg, PA, City Carrier Assistant Todd Smith. When Smith came to Kelly’s door April 1, he found part of a stamped envelope sticking out of the mail slot. […]
One Mississippi
The Postal Service has released a Mississippi Statehood stamp to celebrate the Magnolia State’s 200th anniversary this year. The stamp features a 2009 photograph showing a close-up of a guitar player’s hands. Mississippi is the birthplace of many blues artists who helped shape the uniquely American music genre. “This stamp represents the music, the mystery, […]
Seeking newcomers
USPS is encouraging Consumer and Industry Affairs, Marketing, Sales and other employees to recruit business customers to attend this year’s National Postal Forum (NPF). The Employee Customer Recruitment Program aims to increase customer participation at NPF, which will be held from May 21-24 in Baltimore. The goal is to allow more business customers to benefit […]
Need to know
Travel reminder. Getting ready to travel for your USPS job? If so, the USPS Travel team reminds you to make sure you have the required access you’ll need before you go. Use eAccess to request GetThere and eTravel so you’re prepared when it’s time to book your trip and claim your expenses. The Travel Blue […]
Mary Dando, Indianapolis
The “Special delivery” story was very moving. I started to tear up myself. It’s always great to remind us how important we are in the lives of our customers. […]
Tulsa, OK, Retail Associate Mark Henley
“I like providing good customer service to our customers — it’s as simple as that.” […]
Victory squared
The stoic presidential portrait on the new John Fitzgerald Kennedy stamp has received praise for the photographer who captured it. But the iconic shot almost didn’t happen. Ted Spiegel was 26 years old and on assignment for the state of Washington in 1960. Then-Sen. Kennedy was holding a presidential campaign rally at Seattle’s Victory Square. […]
Measuring service
The Postal Service is continuing to use technology to improve operations. Through a new service performance measurement program, USPS is using the data collected by employees’ handheld devices to identify and correct areas that need improvement. This effort is part of Informed Visibility, a USPS platform that provides businesses with analytics that allow them to […]
Need to know
Shop talk. The growth of online shopping across the nation is uneven, new research shows. Online purchases are rising in states such as California and Texas, but shopping is stagnant in places like Idaho and South Dakota, according to a recent Washington Post report on the data. Generally, consumers in affluent states shop more online. […]
Special delivery
A Los Angeles actor struck an emotional chord with TV viewers after delivering a moving performance as a mail carrier on a recent episode of NBC’s “This Is Us.” In a scene that aired on the popular family drama this month, Bill Chott plays a carrier who is delivering a package to a customer’s home […]
Joyce Darling, Deadwood, SD
When Deadwood, SD, Highway Contract Route Driver Joyce Darling recently noticed that a customer hadn’t picked up his mail for a couple of days, she became worried and called the sheriff’s office. The man had suffered a massive stroke. He was hospitalized and died several days later. His son, a retired letter carrier, later contacted […]
Kathy Byers, Wichita, KS
I read with great pride the article about McPherson, KS, Letter Carrier Joyce Tolle’s life-changing visit to Honduras. Her story inspired me to look into a trip like this for myself. […]
Tulsa, OK, Postal Support Employee Kisha Hargreaves
“I try to live by the golden rule and treat customers the way I want to be treated. Whether they are family, friends or people I don’t know, I treat all customers the same.” […]
Read More… from Tulsa, OK, Postal Support Employee Kisha Hargreaves
New appointment
Gregory S. Crabb has been appointed vice president and chief information security officer, effective March 18. Crabb has been acting in the role since July 2016. He is responsible for protecting Postal Service employees, customers, infrastructure and information systems from digital threats. Additionally, Crabb will work with the Inspection Service on investigative responses to cybercrimes […]
Easy and quick
Bernie Siegel is a retiree who relies on Informed Delivery to check his mail when he’s out of town. “Especially being away for an extended period, there’s a big advantage for me,” Siegel says in a new video. “It’s easy, quick and efficient — I have no trouble with the website. It works every time.” […]
Need to know
Can we talk? Communications is critically important to leaders at every level of an organization. If you can’t communicate effectively, it’s hard to get any job done. To strengthen communications within the Postal Service, Learning and Development has introduced several courses to help managers learn to better communicate with employees, customers and others. One example: […]
Louisville, KY, Retail Associate James Miller
“Do your work and be honest.” […]
Read More… from Louisville, KY, Retail Associate James Miller
Stephen Ingrassio, Geneva, NY
A 91-year-old postal customer in Geneva, NY, doesn’t always get mail, according to Letter Carrier Stephen Ingrassio. “Fortunately, he did on this day,” Ingrassio said. That was the day recently when Ingrassio heard a cry for help as he approached the man’s home. The postal employee discovered that the man had fallen and cut his […]
Sharon Abegg, Merlin, OR
I’m so impressed with Washington, DC, Retail Associate David Gaskins’ 50 years of service. I’m also moved by the accolades expressed by his customers. I’m so proud of him. […]
Double duty
Herald Birchfield has a unique perspective on what it means to serve and protect his country. For 18 years, Birchfield has worked as a postal inspector while also serving as a colonel in the U.S. Army. “I consider the work I do for the Postal Service to be just as important as any other position […]
World leader
The Postal Service has received a Climate Leadership Award, a prestigious honor that recognizes organizations and individuals who are addressing climate change. USPS, one of 17 awardees this year, was honored in the supply chain leadership category. The organization has helped highway route contractors and other suppliers reduce their greenhouse gas emissions. The Postal Service […]
Ready for summer
Parents across the nation are getting ready to send their kids to summer camp, and experts are reminding them to remember the importance of care packages. Most camps have rules about what parents can and can’t send. Many prohibit food, electronics and large packages. “They don’t want anything that will create a mess,” Malcom Petty, […]