USPS consultant Carter Gillespie
“Co-workers must not be afraid to speak up when concerned about the well-being of another employee. Knowing that you are not alone often helps alleviate stress.” […]
Mike Milligan
Posts by Mike Milligan
Patricia McKechnie, Orlando, FL
I read Link daily, particularly “Heroes’ corner.” […]
Sixteen candles
Aaron Stamper wanted his 16th birthday to be special, so he asked for his mailbox to be filled with cards and letters. The Irvine, KY, teen was diagnosed with leukemia in 2014, and his older brother died in a car crash one year later. To brighten Aaron’s spirits this year, his family shared his request […]
Easy does it
The Postal Service is making it easier for small businesses to launch Every Door Direct Mail marketing campaigns. Every Door Direct Mail allows users to target recipients through a variety of demographics, including household income and age. USPS recently enhanced the online tool by incorporating the organization’s Affiliates Program, an initiative that allows service providers […]
State of beauty
A new video takes viewers behind the scenes of the recent Nebraska Statehood stamp dedication. “You’ll be very proud to have this [stamp] being mailed all around our country and indeed, all around our world,” Gov. Pete Ricketts tells the audience in the video. The 1-minute, 36-second segment also features remarks from Information Technology VP Jeffrey […]
Viral fraud
What’s trending on social media? Scams. Cons that trick users into revealing financial and other information are popping up on Facebook, Twitter, Instagram and other platforms. To protect yourself, the CyberSafe at USPS team advises you to watch out for the following before engaging with others on social media: • Facebook fakes. If you receive […]
Sign of respect
The Postal Service dedicated a stamp honoring deaf-studies pioneer Robert Panara April 11 at a ceremony in Rochester, NY. Panara was an influential teacher who inspired generations of students through his use of American Sign Language. The 2-ounce stamp — the 16th entry in the Distinguished Americans series — features a 2009 photograph of Panara […]
Ryan Mallow, Jackson, OH
A sharp-eyed postal employee in Jackson, OH, recently got help for the victim of a single-car accident. Rural Carrier Associate Ryan Mallow was delivering mail when he saw an SUV at the bottom of a steep embankment. The driver was slumped over the steering wheel. Mallow called 911 and tried to access the automobile himself, […]
Capital District Learning Development and Diversity Manager India Brown
“Everyone has a unique way of looking at things based on culture and life experience. When employees get together to solve problems, having diverse ways of finding solutions is a great asset. Diversity makes us stronger.” […]
Read More… from Capital District Learning Development and Diversity Manager India Brown
Cynthia Walsh, Wilkes-Barre, PA
The Postal Service needs more employees like Wes Winter, the Bloomsburg, PA, city carrier assistant who wrote the letter of encouragement to the little boy who wants to work for USPS. […]
From the heart
When Linda Shepard was too sick to attend a party at her school, a group of Michigan employees made sure she got many heartfelt deliveries. The 10-year-old Crowley, TX, child has leukemia and missed a lot of school this year. Linda’s grandmother recently visited the Hesperia, MI, Post Office and mentioned that her granddaughter was […]
No biting
USPS has released a public service video to promote dog bite prevention and awareness. Approximately 4.6 million people were bitten by dogs last year, according to the Centers for Disease Control and Prevention. Among these victims, more than 6,700 were postal employees. The video provides safety tips for pet owners to protect letter carriers and […]
Silent muse
The Postal Service will release a stamp April 11 to honor Robert Panara, an influential teacher, poet and pioneer in the field of deaf studies. Panara (1920-2014) was profoundly deafened at age 10 after contracting spinal meningitis that damaged his auditory nerves. He went on to a 40-year teaching career, using American Sign Language to […]
Easy riding
Postal Service employees can now use ride-sharing companies for local transportation while on official USPS business. These companies can be more affordable than taxi services. You can download apps to your mobile device and use them to find drivers, request a ride, pay for your travel and receive a receipt. Expenses incurred using ride-sharing services […]
Robert Lewicki, Edison, NJ
I’m happy that Sanford, NC, Letter Carrier Irene Tillman won $1 million through North Carolina’s lottery. […]
Timothy Birrenkott, Corpus Christi, TX
A moment of crisis interrupted an employee recognition luncheon recently hosted by Corpus Christi, TX, Postmaster Aaron Lawson. When an attendee began choking, Customer Service Support Supervisor Timothy Birrenkott rushed to the man’s side and performed the Heimlich maneuver until the food was dislodged. Lawson later praised Birrenkott for his “quick thinking and action.” […]
Peru, IL Postmaster Janet Warmhoff
“Helping customers is part of my job. I want to make sure they get the best service we can give them, and I want to make sure they’re aware of our many services.” […]
Pulling the envelope
Billy Kelly loves making people laugh — especially when they least expect it. The comedian and musician chose April Fools’ Day for his latest prank, which involved Lewisburg, PA, City Carrier Assistant Todd Smith. When Smith came to Kelly’s door April 1, he found part of a stamped envelope sticking out of the mail slot. […]
One Mississippi
The Postal Service has released a Mississippi Statehood stamp to celebrate the Magnolia State’s 200th anniversary this year. The stamp features a 2009 photograph showing a close-up of a guitar player’s hands. Mississippi is the birthplace of many blues artists who helped shape the uniquely American music genre. “This stamp represents the music, the mystery, […]
Seeking newcomers
USPS is encouraging Consumer and Industry Affairs, Marketing, Sales and other employees to recruit business customers to attend this year’s National Postal Forum (NPF). The Employee Customer Recruitment Program aims to increase customer participation at NPF, which will be held from May 21-24 in Baltimore. The goal is to allow more business customers to benefit […]
Need to know
Travel reminder. Getting ready to travel for your USPS job? If so, the USPS Travel team reminds you to make sure you have the required access you’ll need before you go. Use eAccess to request GetThere and eTravel so you’re prepared when it’s time to book your trip and claim your expenses. The Travel Blue […]
Mary Dando, Indianapolis
The “Special delivery” story was very moving. I started to tear up myself. It’s always great to remind us how important we are in the lives of our customers. […]
Tulsa, OK, Retail Associate Mark Henley
“I like providing good customer service to our customers — it’s as simple as that.” […]
Victory squared
The stoic presidential portrait on the new John Fitzgerald Kennedy stamp has received praise for the photographer who captured it. But the iconic shot almost didn’t happen. Ted Spiegel was 26 years old and on assignment for the state of Washington in 1960. Then-Sen. Kennedy was holding a presidential campaign rally at Seattle’s Victory Square. […]
Measuring service
The Postal Service is continuing to use technology to improve operations. Through a new service performance measurement program, USPS is using the data collected by employees’ handheld devices to identify and correct areas that need improvement. This effort is part of Informed Visibility, a USPS platform that provides businesses with analytics that allow them to […]
Need to know
Shop talk. The growth of online shopping across the nation is uneven, new research shows. Online purchases are rising in states such as California and Texas, but shopping is stagnant in places like Idaho and South Dakota, according to a recent Washington Post report on the data. Generally, consumers in affluent states shop more online. […]
Special delivery
A Los Angeles actor struck an emotional chord with TV viewers after delivering a moving performance as a mail carrier on a recent episode of NBC’s “This Is Us.” In a scene that aired on the popular family drama this month, Bill Chott plays a carrier who is delivering a package to a customer’s home […]
Joyce Darling, Deadwood, SD
When Deadwood, SD, Highway Contract Route Driver Joyce Darling recently noticed that a customer hadn’t picked up his mail for a couple of days, she became worried and called the sheriff’s office. The man had suffered a massive stroke. He was hospitalized and died several days later. His son, a retired letter carrier, later contacted […]
Kathy Byers, Wichita, KS
I read with great pride the article about McPherson, KS, Letter Carrier Joyce Tolle’s life-changing visit to Honduras. Her story inspired me to look into a trip like this for myself. […]
Tulsa, OK, Postal Support Employee Kisha Hargreaves
“I try to live by the golden rule and treat customers the way I want to be treated. Whether they are family, friends or people I don’t know, I treat all customers the same.” […]
Read More… from Tulsa, OK, Postal Support Employee Kisha Hargreaves