Rural Carrier Amanda Nalley was recently making deliveries in Cumming, GA, when she noticed that an 84-year-old customer, Rodney Garner, had not picked up his mail in several days. After seeing no sign of Garner at home and talking to a neighbor who’d not seen him, either, Nalley called 911 and asked someone to check […]
I enjoyed reading “Building relationships,” the “On the job” profile of Riverdale, MD, Retail Associate Shannon Wilson-Ellis. It was excellent. […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.68 percent during the week ending June 29, down from one week earlier. Dakotas (99.22 percent) topped the districts, while Western (97.96 percent) led the areas. Scanning allows customers to track their packages and mail, and it helps USPS improve efficiency and network management. To see […]
Imagine receiving an email from an unhappy customer who is still waiting for a package days past the expected delivery date. Would you know how to respond? A new online training course, Providing Exceptional Customer Care, aims to help employees turn dissatisfied customers into ones who will choose USPS again. “It takes collaboration to seek […]
Fred Berrian recently achieved a rare milestone: He marked 50 years of combined military and postal service. Berrian, a South Florida District data collection technician, is based in Fort Lauderdale. He served as an Air Force airman from 1966-1970, then applied for a job with USPS two years later. “I was fortunate,” said Berrian, who […]
Letter Carrier John Sarco was recently delivering mail in Boise, ID, when he discovered a customer unconscious on a front porch. Sarco called 911 and stayed on the scene until emergency responders arrived and treated the man, who went into cardiac arrest on the way to a hospital. The customer survived, and he later contacted […]
Kudos to the team behind the “Put the Network to Work” video featured in the recent “All ‘Work’” article. Great job. […]
When Becky Dobbins spotted a woman delivering mail one day in the late 1960s, she decided that she could do a job like that, too. “I was amazed to see a female letter carrier,” said Dobbins, product classification manager at USPS headquarters in Washington, DC. “I asked her how she got her job, and decided […]
Kris Elrod understands the importance of parking safely. Elrod, a San Diego driving safety instructor, helps employees learn how to properly operate USPS vehicles. One of his key messages: Curb your wheels to prevent roll-away and runaway accidents. “We should all be familiar with the requirements for dismounting a postal vehicle,” Elrod says. Here are […]
O Beautiful, a sheet of 20 stamps that feature stunning images that correspond with lyrics to “America the Beautiful,” will be released by the Postal Service this week. Here’s what the stamps show and the lyrics they represent: • Spacious skies: Death Valley National Park (California and Nevada), Three Fingers Mountain in Mount Baker-Snoqualmie National […]
The Postal Service has released new high-denomination stamps that feature the Statue of Freedom atop the U.S. Capitol dome in Washington, DC. Here are five facts about the statue. 1. It was commissioned in 1855, when the Capitol was being enlarged. When Congress authorized a larger, fireproof cast-iron dome to replace the wooden original, American sculptor […]
I’ll be there to get plenty of Scooby-Doo! stamps when they’re released. […]
Rural Carrier Associate Catherine Rucker was recently delivering mail on a frigid day in Wagoner, OK, when she spotted a man collapsed in a ditch. Rucker stopped and rushed to help the man — a farmworker who had seriously injured his arm in a piece of equipment and was at risk of both hypothermia and […]
If the Postal Service doesn’t have your current mailing address, you’re missing important communications about benefits, taxes and more. Five methods are available to update your address: • LiteBlue. Use any computer to go to liteblue.usps.gov and enter your employee identification number and password. Select the “Change of Address” option in the rotating carousel in the center of […]
Several organizations used the mail to encourage young people to vote during the recent California primary election. About 3,000 postcards were sent to eligible voters who have turned 18 since 2016. The postcards featured personalized messages from J.J. Abrams, Lena Dunham and other producers and directors. “Any excuse to actually write and send old-fashioned post […]
Sean O’Halloran tells job applicants it’s important to make a great first impression during an interview. But the Peekskill, NY, Postmaster also reminds employees that landing that meeting first requires an impressive application. The process of writing one’s knowledge, skills and abilities, also known as KSAs, has become a “forgotten art,” O’Halloran says. The 12-year […]
“Centennial celebration,” the incredible story about the World War II veteran who has received more than 75,000 mailpieces for his 100th birthday, makes me proud that people still put pen to paper and use the many beautiful stamps offered by USPS. […]
Kristopher Skeen, a highway contract route driver, was recently delivering mail on a snowy day in Ripley, WV, when he spotted an older customer in crisis. The woman was on the ground near her mailbox, so Skeen stopped to check on her and found that she was shivering, wet and in excruciating pain. Skeen immediately […]
I’m a retail associate in Riverdale, MD. I work out of two Post Offices here, so the customers in the neighborhood know me pretty well. I start my shift by sorting letters and parcels and placing them in the PO Boxes. I spend the rest of the day serving my customers at the counter and […]
A new video highlights the appreciation one employee receives at work and at home. “Shawn’s Story” spotlights Shawn Verosky, a mail processing clerk at the Pittsburgh Processing and Distribution Center. Verosky’s colleagues consider him a role model. “He’s personable, smart, sharp, [strong] work ethic,” says Eric Russell, an acting supervisor. Verosky’s family also praises him. […]
The USPS Library will host training webinars Tuesday, June 26, and Friday, June 29, on using LexisNexis, an online research database available on Blue. The sessions are open to all employees. Here’s the schedule: • June 26, from 1-2 p.m. EDT: “Company and Financial” will demonstrate how to use LexisNexis Dossier to generate prospecting lists […]
Rural Carrier Michelle Logue was recently delivering mail in Oreana, IL, when she spotted an older customer in trouble. The woman was walking her two small dogs when a leash wrapped around her legs, causing her to fall. Logue rushed to aid the customer, who couldn’t get up on her own and asked for her […]
I loved “Second acts,” the article about the daughter of a deceased second-grade teacher who maintains her mother’s tradition of mailing letters to former students who graduate high school. It highlights how much mail can affect a person. It also got me thinking about the many wonderful teachers I had through the years. […]
Bobby Kimball believes every employee’s time is valuable. This is why the Apple Valley, CA, Postmaster has made a priority of delivering stand-up talks efficiently and effectively. Kimball gives the talks in the Post Office’s parking lot, where he has painted a 25-foot circle to gather his 89-member staff. During each talk, he tells his […]
If your Outlook inbox is overflowing, you probably feel more stressed — and less productive. To protect your inbox from spam and clutter, the CyberSafe at USPS team offers these tips: • Never use your Postal Service email address for personal or non-work purposes, such as social media and online shopping. • Don’t use your […]
Safety ambassadors reminder. The Postal Service is continuing to encourage employees to become safety ambassadors. Safety ambassadors are employees who volunteer to help USPS identify and abate hazards, raise awareness and encourage co-workers to use safe work practices. To apply, talk to your supervisor. The Safety Toolkit site has more information. Additionally, reflective vests for ambassadors […]
Rural Carrier Associate Pamela Parrish was recently delivering mail in Ashford, AL, when she noticed smoke coming from a customer’s porch. Parrish immediately called 911 and knocked on the front door, but got no answer. She then knocked on other doors and windows until the customer responded and safely made his way outside. The Postal […]
Superior, MT, Rural Carrier Frances Higgs, who will retire after 40 years with the Postal Service, is a role model. It’s an honor to work for an organization that celebrates the achievements of its employees. […]
The Postal Service has released a stamp honoring the Flag Act of 1818, the law that established the basic design of the American flag: 13 stripes and one star for each state in the union. “The Flag Act of 1818 established the framework of our country’s flag, and in the process, gave birth to what […]
Kenrith Esterine knows that professional development requires being open to new opportunities. Esterine recently became a maintenance operations supervisor at the James A. Farley Post Office in New York City after previously working as a custodian and a postal support employee. “I had a lot of ideas as a custodian, especially around safety and ways […]