Letter Carrier Tamaria Gardner was recently delivering mail in a Charlotte, NC, neighborhood when she spotted an unconscious customer facedown on a sidewalk. Gardner rushed to the woman’s side and called 911. The Postal Service employee stayed with the customer, who soon came to, and encouraged her to stay awake until emergency responders arrived. “It […]
Congratulations to Mack Mata Jr., who retired last week as the longest-serving letter carrier at the Carlsbad, CA, Post Office. His work ethic and longevity are great examples for young people. […]
Informed Delivery, the USPS offering that allows consumers to receive digital previews of their incoming mail, has reached nearly 10 million users, Postmaster General Megan J. Brennan announced May 7 at the National Postal Forum (NPF). “Informed Delivery broadens the definition of the mail moment by bridging the digital and physical. It allows consumers to […]
Looking for a fast way to access Postal Facts when you’re on-the-go? You can “pin” the informational site to your mobile device’s home screen, creating an app-like icon that will take you directly to Postal Facts. Here’s how to do it: • Apple. If you have an iPhone or an iPad, launch the Safari browser […]
The Postal Service is reminding employees of the differences between Election Mail and Political Mail. Election Mail refers to mail that allows individuals to participate in the voting process, such as ballots for domestic or international delivery, while Political Mail consists of mailings from registered political candidates, parties and related organizations. There are different tagging […]
Loretta Vaughn believes in the power of professional development. Vaughn, who joined USPS more than three decades ago, achieved a longtime goal last year when she became a Detroit District maintenance operations supervisor. “I love my new job,” she says. “It was a long road to get here, but worth all the effort to have […]
City Carrier Assistant Stephanie Rudasill was recently delivering mail to a residence in Ormond Beach, FL, when she heard two faint but distinct words: “Help me.” Rudasill knocked on the front door to check on the disabled older customer who lives there, and he urged her to come inside. The Postal Service employee discovered that […]
Thank God for caring employees like Patricia Dorr, the rural carrier who reported the neglect of six animals. She was a voice for the voiceless. […]
Benjamin Jones is on the front line in the fight against cyberscams. Jones, distribution operations manager at the Miami International Service Center, helps his employees learn how they can help protect USPS networks. One of his main messages: Never plug a personal smartphone, tablet or other electronic device into a postal computer’s USB port. “I […]
After a package he was expecting was mistakenly sent to Perryville, MO, recently, John Marks called the local Post Office, where Retail Associate Rebecca Muench found the parcel and arranged for it to be shipped to the right destination. Marks was so impressed, he wrote to USPS to praise Muench. “Rebecca’s willingness to take the […]
Military Appreciation Month, declared a national observance by Congress in 1999, is marked annually in May. “The Postal Service is proud to have veterans and the dedication they bring to our workforce,” said Postmaster General Megan J. Brennan. “We are equally proud to serve veterans and members of the armed forces as valued customers, and […]
The Postal Service will issue the first of two 1-ounce domestic stamps commemorating the 100th anniversary of airmail service Tuesday, May 1. The first United States Air Mail stamp will be printed in blue and will celebrate the first airmail flights performed by Army Signal Corps pilots in May 1918. The second stamp, which will […]
“Letters to Barbara,” the article about first lady Barbara Bush’s fondness for mail, was great. […]
Charlotte, NC, Rural Carrier Shannon Santos was recently delivering a package to a customer’s home when she smelled smoke. Santos got no response when she banged on the front door and windows. She soon spotted the customer inside, apparently sound asleep on a sofa. Santos called 911, and smoke billowed from the residence when emergency […]
Peace Rose, a stamp that celebrates one of the world’s most popular flowers, was released April 21. The stamp features a detail from a photograph of a peace rose’s blossom. The flower’s creamy yellow petals are pink at the edges. “Dating back to the earliest times, flowers have been used to mark the happiest and […]
April Burger has been helping customers see the world for 30 years. The Jefferson City, MO, retail associate specializes in serving passport customers. In January, the State Department named her its Passport Acceptance Agent of the Year — choosing her unanimously from 45,000 contenders across the nation. During late winter and early spring — peak season […]
The Postal Service wants employees to know about its online resources to help them process and deliver ballots and Political Mail during this year’s elections. The Election and Political Mail Blue page has an interactive map that allows employees to find the names and contact information for each state’s election and political mail coordinators. Lists […]
Rural Carrier Tammra Billings was recently delivering mail on a snowy day in Whitewater, WI, when she spotted an older customer waiting to cross a road. Billings and the customer exchanged smiles and waves, but as she prepared to pull away from a mailbox, she looked back and saw that the woman had fallen. The […]
“Return to sender,” the story about the bride-to-be who received a nice surprise after mistakenly mailing a wedding invitation to the wrong address, was so sweet. I had to control my tears. […]
The Postal Service helped last-minute tax filers mail their returns this week, including some customers who received an extra day after the IRS extended the deadline due to a technical glitch. USPS canceled an estimated 50.7 million pieces of First-Class Mail April 17, down almost 50 percent from Tax Day 2008, when 100.6 million pieces […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.84 percent during the week ending April 13, unchanged from one week earlier. Dakotas (99.25 percent) topped the districts, while Western (98.22 percent) led the areas. Scanning allows customers to track their packages and mail. It also helps USPS improve efficiency and network management. To see […]
The Freedom, ME, restaurant that recently switched to a mail-only reservation system has been flooded with seating requests. The Lost Kitchen has received more than 10,000 notecards from hopeful diners since April 1, when the restaurant began accepting reservation requests through the mail. Owner Erin French switched to the mail-only system after receiving thousands of […]
USPS is mailing information about Informed Delivery to employees, part of the organization’s drive to encourage postal workers to sign up for the free feature. If you receive mailed paycheck stubs from the Postal Service, you’ll see an Informed Delivery “stuffer” in the envelope that contains your April 20 statement. The stuffer will provide an […]
The “Ready for retirement?” article was interesting. This is my third year saving with the Thrift Savings Plan, and I’ve made a commitment to max it out. My advice to co-workers is to save now and don’t waste another day. […]
It was peak season — just days before Christmas last year — when Salmon, ID, Postmaster Michael Farnworth heard from a grieving customer with a heartbreaking request. The woman, whose newborn daughter had died at only 8 days old, was worried that the burial dress she’d ordered online from a retailer across the country wouldn’t […]
It started as a cursive writing lesson in one Dallas third-grade class, but it’s become a life lesson. When Karen Gunter, a teacher at Good Shepherd Episcopal School, showed images of the U.S. Constitution to her third-graders last fall, she realized they didn’t know how to read cursive writing. A parent suggested Gunter contact Presbyterian […]
Postal Service employees who’ve been attacked by dogs are stepping into the spotlight this week to share their stories — and in some cases, their scars. Dearborn, MI, Letter Carrier Tameka Toliver recalls being pinned on a porch by a dog that bit her above her knee. “It happened so fast, even with all my […]
Travel notice. If you have a USPS travel card, you won’t be permitted to send per diem reimbursement payments to your card, effective April 13. In the eTravel system, you’ll be required to select “Other” as the payment type for per diem reimbursements. This means payments for these expenses will be sent directly to you […]
Salem, IL, Letter Carrier Eric Hirsch was recently delivering mail in an isolated area when he discovered a younger man collapsed on a sidewalk. Hirsch checked on the man and found him to be unconscious, so he immediately called 911 and stayed on the scene until emergency responders arrived. Paramedics determined that the man was […]
The new retail training described in “Role with it” is needed. It sounds like a great program. […]