“No matter how well we do our jobs, we must recognize that some customers will have issues with USPS products or services. The real test of providing world-class customer service is how we respond to our customers when problems arise.” […]
Read More… from Washington, DC, Consumer Relations Specialist Diedre Tillery
Knoxville, TN, Letter Carrier Mike Crenshaw is way cool and Carter Lawson is way cute. […]
While watching the FIFA Women’s World Cup last summer, 13-year-old Ayla Ludlow’s brother informed her boys were “much better at soccer than girls.” The comment prompted the Pembroke, MA, teen to write the first family. “It makes me mad that people do not treat girls equally,” Ayla wrote. “Plus a lot of girls are better […]
Direct mail consultant Mikki Wilder has a knack for turning routine mailings into attention-grabbing marketing tools — with help from the Postal Service. “People who worry about mailing costs often don’t appreciate the response,” said Wilder, owner of Denver-based Wilder Ideas. “I design client mailings to be noticed and remembered. Consumers love them, and clients […]
Free beats fast, at least when it comes to shipping. Eighty-seven percent of online shoppers in a new survey said having their holiday purchases delivered for free is more important than getting them fast. The research, conducted by consulting firm Deloitte, also shows consumers’ shipping expectations are changing. Ninety-two percent of respondents believe fast shipping […]
Open season, the annual period when Postal Service employees can change their health benefits or enroll in a new plan, begins Nov. 9. A variety health, vision and dental coverage is available. Options include the Federal Employees Health Benefits Program (FEHB), USPS Health Benefits Plan and Federal Employees Dental and Vision Insurance Program (FEDVIP), as […]
Political campaigns across the nation will learn how to better use the mail under a new partnership between a top trade association and USPS. The Postal Service will educate members of the American Association of Political Consultants on a range of mailing matters, including using direct mail and complying with rules regarding political mail. “The […]
“The awesome work of our employees in the field makes success possible. It’s a pleasure to have the chance to write their stories.” […]
Today’s hero is featured in a full-length article. […]
If your Postal Service computer, mobile phone or device is lost or stolen, immediately call the Computer Incident Response Team at 866-877-7247 or send an email to cybersafe@usps.gov. More information is available on the CyberSafe at USPS site. […]
Mike Crenshaw is amazing for taking time out of his day to recognize Carter Lawson. Every little boy needs a hero — and who better than a letter carrier? […]
For some Postal Service employees, the fight against breast cancer is personal. Carl Junction, MO, Postmaster Sharon Clark — a survivor of the disease — strives each year to be a top seller of the semipostal Breast Cancer Research stamp. “It became really important to me to do something and not just sit back and […]
USPS employees can contribute more money to health care flexible spending accounts (FSAs) next year. FSAs allow employees to set aside money before taxes to cover eligible medical, pharmacy, dental and vision expenses. The Postal Service will increase the maximum employee contribution to FSAs from $2,500 to $2,550, as allowed under the latest IRS regulations. The […]
Shipping costs are preventing many consumers across the world from shopping online, according to a new survey by mailing services company Pitney Bowes Inc. Sixty-four percent said they don’t shop online because shipping costs are too high. Forty-eight percent of respondents also cited additional shipping fees, while 39 percent said product deliveries take too long. […]
Grant City, MO, Rural Carrier Mark Abplanalp delivered mail to a farm on a recent Tuesday. When he returned two days later, he noticed the mail was untouched. That’s when Abplanalp’s instincts kicked in. He called the sheriff, who began searching for the farmer with help from the man’s son-in-law. They found the farmer about […]
After writing letters to each other for 51 years, two pen pals recently cemented their friendship in person. Kathy Drake of Pascack Valley, NJ, and Christine Dalton of Brighton, England, met for the first time this month. The cross-Atlantic friendship began when Dalton sent a letter to Drake in 1964. “I should very much like […]
“Don’t look at negative customer feedback as a bad thing. It’s an opportunity to [help make USPS more effective]. Use the information to identify problems and implement a process or solution.” […]
Read More… from Northern Virginia District Consumer and Industry Contact Manager Tony Prisco
Today’s hero is featured in a full-length article. […]
Read More… from Leonard Giannetti, Samantha Glazebrook and Amy DeLuca, Springfield, MA
To protect Postal Service information, employees must never connect personal devices to any USPS computer, equipment or network via a wired or wireless connection. Personal devices must not store, process or transmit any Postal Service information at any time. More information is available on the CyberSafe at USPS site’s personal devices page. […]
Adding rain gardens to Post Offices is absolutely wonderful. […]
USPS is marking Breast Cancer Awareness Month by highlighting its semipostal research stamp, which has raised $80.9 million since it was issued in 1998. The Postal Service is featuring the stamp on usps.com and social media. Facilities also are hosting events to raise awareness of breast cancer. “Our employees … are all people who know […]
The Postal Service has improved Collect on Delivery (COD), aiming to make it easier for business customers to get paid for merchandise they mail. Businesses can now have payments transferred electronically to their financial institution. Additionally, these mailers can continue to use postal money orders to transfer payments. Both methods ensure companies get paid for […]
Employees have the option to pay medical expenses on a pre-tax or tax deductible basis if they opt for high-deductible health plans (HDHPs) during this year’s open season enrollment period. HDHPs offer lower premiums and greater flexibility and discretion on how to use health care dollars. The plans also offer possible tax savings. HDHPs combine […]
Three employees at the Springfield, MA, Network Distribution Center recently sprang into action when a co-worker collapsed in the vehicle operations office. Mail Handler Leonard Giannetti, a member of the medical team, received the emergency call, grabbed his equipment and rushed to the office. He was joined by two team members, Mail Handlers Samanta Glazebrook […]
Winter Rexroat is a real hero. […]
“Postal carriers are our bloodline. Even if only half of them provide a lead, that’s more opportunities to make a sale [for USPS].” […]
Read More… from Long Island, NY, Sales Representative Ray Padilla
Before you step away from your workstation, be sure to lock your computer screen by pressing the Windows and “L” keys simultaneously. You can unlock the computer by pressing the Ctrl, Alt and Delete keys simultaneously. More information is available on the CyberSafe at USPS site. […]
Copley, OH, Letter Carrier Benjamin Lipford was delivering mail when he saw a woman bleeding from a head wound. She had fainted and hit her head on the ground. Lipford helped the woman back to her house, called 911, stayed with her until help arrived and then continued on his route. […]
Reminder: Self Plus One, a new health care enrollment type, will be available during this year’s open season. Self Plus One offers coverage for you and one eligible family member that you designate, such as a spouse or a child. The other enrollment types available are Self Only and Self and Family. Taking time to […]
Online shopping has gone mobile — and women are leading the way. For the first time, women are more likely to shop on their smartphones and tablets than men, according to a new report from the Business Insider Intelligence research service. Approximately 66.5 percent of consumers who said they completed a purchase on a mobile […]