The Postal Service’s retail site, on the heels of a major milestone, is gearing up for a busy holiday season. The site, usps.com, generated more than $1 billion in sales during fiscal 2015 (Oct. 1, 2014-Sept. 30, 2015). It was the site’s biggest year since its launch in 2000, the Postal Service reported Dec. 8. […]
You can make your health care dollars go further by using flexible spending accounts (FSAs) — but only if you get the facts first, experts say. “FSAs work with your health care plans, but it’s important to understand the value of those plans,” Chief Human Resources Officer Jeff Williamson says in a new video discussion. […]
Boston P&DC employees continue to process bill payments quickly, receiving the nation’s highest remittance mail score for the eighth time in a row. The survey — conducted twice a year by financial industry research firm Phoenix-Hecht — also credits the Cleveland P&DC with the nation’s most improved remittance service performance. The survey measures “float,” marking […]
Employees who give or receive gifts while on the job should remember what is and isn’t allowed. The federal standards of ethical conduct apply all year long — and are especially important to remember during the holidays. “This is a special time of year as well as ‘our season,’ and dealing with a violation of […]
The Talk 1: Managing for Retention course (number 10024451) helps supervisors increase retention, build strong relationships with new hires and give effective feedback. This interactive one-hour course is available in the Learning Management System and must be completed by Jan. 31. […]
“Delivering a positive customer experience is the key to growing our business.” […]
I truly enjoy reading Link articles on my breaks. […]
Syracuse, NY, Letter Carrier Corey Scharborough was delivering mail when he saw an ill woman lying on a porch. He called 911 and stayed until emergency responders arrived. The teenager was taken to a hospital, where she was treated for dehydration. […]
There were changes near the top of the area and district scanning standings during the week ending Nov. 27. Among the districts, Portland (97.71 percent) surged nine spots to take the lead. Western New York (97.71 percent) finished second, while Greater Boston (97.64 percent) rose three spots to third place. Western (97.11 percent) again finished […]
A new “Safety Depends on Me” video reminds Postal Service employees to be careful when working outside during the winter. The “Frostbite” video explains how to prevent damage to your body tissue created by a loss of feeling or pale appearance in the extremities. Additionally, employees are reminded that hypothermia, which occurs when your body […]
A Postal Service retiree was reunited with a special customer last week — and ABC’s “Good Morning America” was there to capture the moment. Ron Johnson, a retired retail associate, met Irene Thompson when she visited the Salem, VA, Post Office in 2010 to ship a package to her husband Shannon, a naval corpsman serving […]
Reminder: The Postal Service is offering an array of holiday stamps this year. The choices include Geometric Snowflakes, depicting four colorful images of different snowflakes, and stamps inspired by “A Charlie Brown Christmas.” The other choices are stamps from previous years: Christmas Magi, Gingerbread Houses, Hanukkah, Holiday Baubles, Holy Family, Kwanzaa, Madonna of the Candelabra […]
Today’s hero is featured in a full-length article. […]
Thank you, PMG Megan Brennan, for the letter of appreciation. I’m thankful to the Postal Service for giving me the opportunity to be an employee. I’m proud to serve the people of the United States. […]
“Deliver mail the right way — every time, every day.” […]
Employees can use the Online Accounting Help tool for answers to common accounting questions. This tool, located on the Accounting site, offers resolutions for accounting-related matters, including stamp stock, banking, money orders, claims, accounts payable, travel and payroll. […]
Western New York District is setting the scanning pace for the nation. The Eastern Area district posted a performance rating of 98.03 percent for the week ending Nov. 20. It was followed by Southern Area’s Arkansas District (97.87 percent) and Northeast Area’s Northern New England District (97.86 percent). The top-scoring areas were Western (97.34 percent), […]
The Postal Bulletin’s latest issue highlights USPS philatelic products that can be purchased as holiday gifts. The coverage includes the 2015 Stamp Yearbook and the 42nd edition of the Postal Service Guide to U.S. Stamps. The Nov. 26 edition also lists next year’s pay dates and Social Security and Medicare tax withholding rates and limits. […]
Many consumers have already started their holiday shopping, but they’re leaving plenty of room for the weekend after Thanksgiving. Almost 136 million shoppers will head online or to stores on Black Friday and the days that follow, the National Retail Federation predicts. This is an increase from last year, when 133.7 million people shopped during […]
St. Paul, MN, City Carrier Assistant David Kessah answered the call earlier this year when police in a nearby town asked the public to help find a missing child. For several weeks, Kessah spent much of his free time searching for the boy, Barway Collins. The child’s body was eventually discovered in the Mississippi River. […]
Frankfort, KY, Letter Carrier Gary Watson was delivering mail to a house recently when he heard a cry for help. Inside the garage, he found a woman who had fallen and injured herself. Watson called 911 and stayed with the woman until emergency responders arrived. She was taken to a hospital, where she recovered. […]
I recently visited with my siblings. Each night, we read aloud 53 handwritten letters our father wrote home during World War II. It was such a great experience to hear his words from so long ago. Try doing that with an email or text. […]
The Postal Service offers four employee engagement courses that are required for managers and supervisors who have employees reporting to them. The courses are available in the Learning Management System and must be completed by Nov. 30. […]
“Making customers happy makes my day.” […]
Read More… from Omaha, NE, Acting Consumer Affairs Clerk Mercedes Novelo
Michelle Caggiano is always seeking a better way. Caggiano, a complement coordinator, helps oversee staffing for Western Area’s Arizona District. To boost her skill set, she recently participated in the Postal Service’s Lean Six Sigma (LSS) program. “I loved the training,” said Caggiano. “It helped me become more effective in my job.” Caggiano is one […]
Some players changed in the top area and district scanning standings during the week ending Nov. 13. Western continued to lead the areas with a rating of 97.38 percent, while Eastern (96.65 percent) held onto second place. Great Lakes (96.64 percent) was third, up four spots from the previous week. The districts were led by […]
More than 2,000 Postal Service facilities across the nation are now using dynamic routing, a technique that makes it easier to deliver packages on Sundays and holidays. Since its inception in 2013, dynamic routing has been used to sort 107 million packages and create 1.4 million routes. “Dynamic routing has helped the Postal Service deliver packages […]
When Alicia Shaffer started an online boutique a few years ago, she didn’t want to worry about getting her products in the hands of customers — so she turned to the Postal Service. Shaffer, founder of bohemian-style clothing retailer Three Bird Nest, relies on USPS to ship orders to her customers. “As soon as that […]
“Providing exceptional service is about employees going beyond what is expected of them and surprising and delighting our customers.” […]
Read More… from Central Plains District Consumer and Industry Contact Manager Gabrielle Garrean
Well done, Chicago Letter Carrier Kareem Armstead. Once again, a postal employee was in the right place at the right time. […]