Retailers are rushing to offer same-day shipping for the holidays, but some are finding it difficult to deliver. Macy’s and Kohl’s are among the merchants that now offer fast deliveries, aiming to appeal to consumers clamoring for instant gratification. But logistics and fuel, labor and infrastructure costs remain obstacles. “There’s only so long they can […]
Reminder: Postal Service employees can go online to manage their benefits during this year’s open season. The open season site on LiteBlue offers brochures, references, plan selection resources and instructions on updating benefits. The site also includes archived guides to benefits. Employees also can learn about their choices by participating in a series of webinars. […]
Campbell, CA, Letter Carrier Freddie Pagan finished delivering mail to a slot in a home’s garage door recently when he heard a voice calling from inside. “Are you the mailman?” she asked. When Pagan identified himself, the woman told him she had fallen and couldn’t get up. The woman gave Pagan a code to open […]
My son sent me a birthday package from Birchbox and I loved it. […]
Philadelphia, PA, Letter Carrier Kevin Sommerer became concerned when he noticed uncollected mail in a customer’s box. When he knocked on the front door, the customer answered, but her voice was weak. Sommerer then called 911. Emergency responders entered the house and found the woman slumped in a chair. They determined she had suffered a […]
The Annual Leave Exchange (ALE) program allows eligible employees to receive a lump sum payment in exchange for a portion of annual leave that would otherwise be advanced at the beginning of the next leave year. The deadline to enroll this year is Dec. 15 at 11:59 p.m. EST. […]
“I always provide customer service with a smile.” […]
Read More… from Midlothian, VA, Retail Associate Art Gasparik
A new smartphone app from the Postal Service allows users to take pictures of family, friends and co-workers posing alongside Charlie Brown and other “Peanuts” characters. After downloading the app to your device, use the app to scan a USPS blue collection box to see the characters appear on the screen. When someone stands next to the […]
More Americans have a favorable view of the Postal Service than any other government agency, a new survey by the Pew Research Center has found. Eighty-four percent of respondents view USPS favorably, ranking it highest on a list of 17 federal agencies. Rounding out the top five: the National Parks Service (viewed favorably by 75 […]
The Postal Service and other shippers are poised to capitalize on major increases in online holiday shopping, the Wall Street Journal reported Nov. 22. USPS expects to deliver 600 million packages during the holidays, an increase of 10.5 percent, while UPS and FedEx project increases in the 10-12 percent range. To keep holiday shipments moving, […]
Pound pals Keira and Kala — the two dogs who were saved from scheduled euthanasia after a photo of them hugging in a shelter went viral — have found new homes with Tucker, GA, Letter Carrier Wendy Newman. Newman and her best friend and roommate Pam Cody adopted the pair after learning the cuddly canines […]
So glad Matamoras, PA, Letter Carrier Joseph Bliss was there to help the car accident victims. Thank you for your alertness, bravery and quick thinking. […]
“Greeting customers with a friendly smile every day and making them our priority contribute to our [office’s] success.” […]
Read More… from Williamston, MI, Post Office Distribution Clerk Deborah Homeszyn
Make sure you receive proper identification for all credit card purchases. Customers may only purchase $500 worth of gift cards per day. The online retailer gift card launch packet has more information. […]
Canandaigua, NY, City Carrier Assistant Justin Hull was delivering mail recently when he saw an unconscious man on a porch. Hull called 911 and stayed with the man until emergency responders arrived and took him to a hospital, where he was treated. A relative later sent a letter to the Post Office thanking Hull: “My uncle is very grateful. […]
The following message is from PMG Megan Brennan: As we prepare to celebrate Thanksgiving Day, I would like to express my gratitude to you for all you do each day on behalf of the Postal Service. During this season of thanks, we each should take a moment to reflect upon the many things in our […]
The Nov. 21 episode of “The Inspectors” delivers a twist: Instead of investigating consumer fraud, the team comes together when one of their own is attacked. In the episode, a letter carrier (played by Jay Johnson) contacts the Inspection Service when he witnesses an attack on a fellow employee. The carrier’s information provides Inspector Amanda […]
The Postal Service’s fourth TV commercial of the holiday season recently debuted. The ad, entitled “Gluten Free,” will air on Spanish-language TV channels throughout November and December. Like the other ads in the “Count on USPS” series, the new commercial highlights real-time delivery notifications, a service that alerts customers when their packages arrive. The ad […]
Mail sometimes makes history, even when it isn’t delivered. A collection of perfectly preserved letters from the 17th century was recently discovered inside an old trunk in the Netherlands. The chest contained 2,600 letters — 600 of them unopened — written between 1680 and 1706, a time of war and political upheaval in Europe. Written in […]
I really enjoyed reading the “Lifelong letters” story. […]
“I enjoy helping customers save money using the Postal Service.” […]
Read More… from Jefferson City, MO, Retail Associate Shane Kleffner
High-deductible health plans (HDHPs) give you the option to pay medical expenses on a pre-tax or tax deductible basis. […]
Oak Hill, WV, Letter Carrier Brian Ball was delivering mail to a house recently when he noticed a woman lying on the floor inside. He entered through the unlocked front door to help her. The woman was unable to stand, so Ball called 911 and stayed with her until help arrived. […]
The new machine that sorts small packages is generating big results for the Postal Service. Two Small Parcel Sorting Systems (SPSS) at the Queens, NY, P&DC recently processed more than 1 million packages in a single week, a new record. “USPS is thriving and parcels will continue to be a competitive resource,” said Operations Support […]
Like many past and current employees of the Postal Service, 92-year-old R.H. Pulliam will spend Veterans Day reflecting on his military career. Pulliam, a retired rural carrier in Rossville, TN, served in the Army Air Force during World War II. While flying a combat mission in 1944, his plane was hit by enemy fire. He […]
Need help figuring out which health care, dental and vision plan is best for you during open season? If so, you can you use PostalEASE on the LiteBlue open season site to compare available options. Your choices include the Federal Employees Health Benefits Program (FEHB), USPS Health Benefits Plan (USPSHB), Federal Employees Dental and Vision Insurance […]
Maintaining high levels of customer satisfaction is crucial during the busy holiday season, Consumer and Industry Affairs VP Jim Nemec says in his latest “Point of View” video. The Postal Service expects to deliver 15.5 billion mailpieces during the holidays, including 600 million packages. “It’s more important than ever that we ‘take ownership’ [of customers’ […]
Veterans Day, an annual holiday to honor individuals who have served in the U.S. military, is Wednesday, Nov. 11. The holiday holds special significance for the Postal Service, one of the nation’s largest employers of veterans. Approximately 113,000 USPS employees have served in the armed forces. The Postal Service will honor employees who are veterans […]
Jackson, MO, City Carrier Assistant Tia Miinch was delivering mail recently when she saw a woman lying on the ground. The woman said she fell and injured her leg. Miinch called 911 and stayed with the woman until help arrived. […]
Loved the story about Knoxville, TN, Letter Carrier Mike Crenshaw. He’s a hero and a positive role model. […]