A letter carrier’s acceptance of a cup of coffee from a business along his route has led to an almost $190,000 boost in revenue for the Postal Service. Joe Freitas of San Leandro, CA, regularly visits Proyecto Diaz Coffee while delivering the mail. The company’s owner, Fernando Diaz, often offers Freitas a cup of coffee. […]
The Postal Service will distribute additional reusable face coverings to all employees as part of the organization’s ongoing effort to help its workers stay safe during the coronavirus pandemic. COVID-19 Response Command and Supply Management are distributing the new coverings, starting this week. The distribution will continue through November. The new coverings are blue and […]
Thanks for “Lifeline,” the profile of Dr. Elaine Ferguson, the USPS associate medical director who is helping to protect employees during the coronavirus pandemic. […]
Maintenance Mechanic Patrick Edwards was recently working on sorting equipment at the Tucson, AZ, Processing and Distribution Center when he made a surprising discovery: A damaged envelope containing $1,000 in cash was caught in a gear, mere moments from destruction upon reactivation of the machine. Edwards immediately turned the envelope and cash over to the […]
The Constitution of the United States was signed in September 1787. Here are some things you may not have known. 1. The Constitution is the supreme law of the United States. The original document is made up of the preamble that begins “We the people” and seven articles that took effect in 1789 and establish […]
The CyberSafe at USPS team wants to help employees protect themselves during this year’s election season. Like they do during every election, scammers and cybercriminals are trying to take advantage of voters and using various tricks to obtain personally identifiable information. Often, these schemes take the form of political polls, surveys and voter registration requests […]
The USPS Health and Wellness team is reminding employees that the best way to stay healthy and prevent seasonal influenza is to get vaccinated every year. Getting your flu shot this season will be more important than ever. Flu vaccines don’t prevent the coronavirus, but they help to reduce flu-related illnesses, missed work and school, […]
The Postal Service is providing employees with information about an optional deferral of payroll taxes for workers. President Donald Trump recently issued a memorandum instructing Treasury Secretary Steven Mnuchin to allow employers to defer the collection of the employee portion of Social Security payroll tax between Sept. 1 and Dec. 31. This would not constitute […]
“Certainty 2,” the TV commercial that shows Postal Service employees working to make timely deliveries, is great. But when will USPS produce a commercial that celebrates retail associates? […]
Covington, WA, Rural Carrier Zenaida Purganan was making deliveries in the neighboring city of Kent last Christmas Eve when she heard a customer yelling for help inside a residence. The woman indicated she’d fallen in her shower and couldn’t get up, so Purganan immediately called 911 and remained on the scene until emergency responders arrived. […]
Postmaster General Louis DeJoy recently visited the Gulf Coast to thank employees for their work to improve service and to express his appreciation for their efforts to help customers recover from Hurricane Laura. At the North Houston Processing and Distribution Center, DeJoy discussed the Postal Service’s success at reducing late trips and delayed inventory — […]
Juan Ayala is always on the lookout for ways to help business customers along his route. During the past two years, the Irvine, CA, letter carrier has submitted 28 sales leads through Customer Connect, a partnership between USPS and the National Association of Letter Carriers that encourages carriers to identify sales opportunities. Ayala’s leads have […]
My name is Rebekah Chamberlain and I’m an operations support specialist at the Hartford, CT, Processing and Distribution Center. I work on a variety of projects, but as an operations support specialist, my main goal is to ensure the plant operates efficiently and in a way that meets our customers’ needs. I’m part of a […]
National Postal Customer Council (PCC) Day is Sept. 22, but do you know what PCCs do? PCCs are local organizations that help foster a close working relationship between the Postal Service and commercial mailers, with the goal of sharing information about new and existing USPS business products, programs and services. There are 144 PCCs across […]
Letter Carrier Kenneth Bosley Jr. was delivering mail one day last winter in a Burlington, VT, neighborhood when he spotted a customer in distress. The 89-year-old woman, in slippers and without warm clothing, had been locked out of her house for a half-hour and was stranded on her porch — fearful of slipping on ice […]
I so appreciate articles like “Art appreciation” that highlight public support for the Postal Service. However, I would have liked to have seen more of the artistic representations that were mentioned in the story. […]
The Postal Service is improving its Customer 360 platform, based on feedback from employees who’ve used the system since its introduction last year. Known as C360, the system shows when, where and how often a customer has previously contacted USPS for help, and it integrates other applications to help address customers’ inquiries faster. Here’s an […]
The Postal Service’s policy limiting business travel during the ongoing coronavirus pandemic has been extended to Nov. 16. The policy affects all business trips, including in-person training. Only travel that is deemed critical to the organization’s mission and trips that cannot be postponed will be approved. Some travel will be allowed to maintain the efficiency […]
Postal Service employees can participate in an upcoming webinar on preparing for retirement. The session, “Retirement 101,” will be held Tuesday, Sept. 22, at noon EDT. Susan Allgood, a federal plans team relationship manager for Aetna, will conduct the webinar and help participants understand Federal Employees Health Benefits program options, U.S. Office of Personnel Management […]
Here are five facts to help mark National Hispanic Heritage Month, which began this week. 1. National Hispanic Heritage Month traces its roots to the 1960s. The month honors the history, culture and contributions of Americans whose ancestors came from Spain, Mexico, the Caribbean, Central America and South America. The commemoration began in 1968 as […]
Letter Carrier Darla Dahlbacka was delivering mail in a Cedarburg, WI, neighborhood on a frigid day last December when she spotted an older customer in trouble. The woman, who had stepped outside without a coat in single-digit temperatures, tumbled off her front porch into bushes below. Dahlbacka rushed to the customer’s aid, helping her get […]
I loved the “To the letter” article about the Eureka, IL, public library’s program to encourage young readers to become writers by sending letters. In this time of social distancing, the library’s idea was ingenious in its simplicity. […]
An Ohio postal employee’s conversation with a theater employee has led to more than $300,000 in new revenue for USPS. Cleveland Retail Associate Glorietta Burks has a daughter who is a performer with Cleveland’s Playhouse Square, and Burks knew the performing arts center was struggling because of the coronavirus pandemic. She picked up the phone […]
My name is Mayra Elena-Hernandez and I’m a complaints and inquiry clerk in San Diego District’s Consumer Affairs office. I help to resolve customers’ problems and ensure USPS delivers excellent service. My team includes six other members. We use the Customer 360 platform to document customers’ inquiries, which include questions about packages, postage and other […]
Coatesville, PA, Letter Carrier Dion Carotenuto was delivering mail earlier this year in nearby Caln Township when he spotted an alarming sight: an undetonated pipe bomb on the ground in a customer’s yard, near a school-bus stop. Carotenuto immediately called 911. Emergency responders rushed to the scene, secured the vicinity and safely removed the explosive […]
Kudos to Keturah Winslow, the Fork, MS, rural carrier highlighted in the recent “On the Job” colum, who navigates wild boars, bears, alligators and flooded roads to deliver mail to her customers. […]
The Postal Regulatory Commission (PRC) has approved the temporary price increases for commercial domestic parcel products that USPS proposed last month. Retail prices for parcel products are unaffected. The planned commercial price increases for Priority Mail Express, Priority Mail, First-Class Package Service (FCPS) and Commercial Parcel Select will take effect Oct. 18 at 12 a.m. […]
The Postal Service has introduced two resources to help managers, supervisors and others whose jobs involve investigating workplace accidents. The USPS Accident Investigation Guide is an online publication that explains how to respond to an accident, collect data at the scene and analyze the information to prevent future accidents. Posters, checklists and an analysis template […]
The Postal Service will release its Mayflower in Plymouth Harbor stamp on Thursday, Sept. 17. The Forever stamp, which USPS announced last year, commemorates the 400th anniversary of the Mayflower’s arrival off the coast of Plymouth, MA. The ship, which completed its perilous voyage on Dec. 16, 1620, carried 102 English passengers who became known […]
Here are three facts about Patriot Day, which is held each year on Sept. 11 to remember the 9/11 terrorist attacks. 1. Patriot Day was first held in 2002. That year, President George W. Bush helped mark the first anniversary of the 9/11 attacks by proclaiming Sept. 11 as Patriot Day. Bush and his successors, […]