The USPS Continuous Improvement team is offering a Lean Six Sigma Yellow Belt Train the Trainer session July 7. The course will take place from 11 a.m. to 1 p.m. Eastern, via Zoom. It is open to postal employees who have earned a green belt or higher in Lean Six Sigma. “The Postal Service needs […]
The Postal Service made its commitment to addressing climate change clear by publishing its first-ever Climate Action Plan last year. The plan is organized around five priority actions: education, identification of weaknesses, protection of facilities, protection of supply chain and logistics, and planning for change. These actions will allow USPS to better prepare for climate […]
A sales lead from a letter carrier in Texas has resulted in a shipping deal for the Postal Service worth more than $480,000. Frank Loredo, who works at the Irving Main Post Office, talked with a representative of a local manufacturing company that needed a way to ship a line of new products. He submitted […]
The Postal Inspection Service is continuing to hire. The agency will accept applications for postal inspector positions from Tuesday, July 5, at 10 a.m. Central through Saturday, July 16, at 10 a.m. Central. These positions are open to qualified USPS career employees and external applicants. Postal inspectors are federal law enforcement agents who enforce laws […]
Letter Carrier Peter Sigona was recently delivering mail in an Auburn, NY, neighborhood when an older customer flagged him down. Sigona stopped to check on the woman, who is recovering from a stroke and relies on a walker. She told him her phone had been out of order for several days, and she just realized […]
Here’s a look at Postal Service employees who received appointments or recognition recently: • Brooklyn, NY, Postmaster Eddie L. Banner was named Kansas-Missouri District manager. • Jeff A. Drake was named St. Louis postmaster. He previously served as the Kansas City, MO, Processing and Distribution Center’s plant manager. • Chief Information Officer Pritha Mehra was […]
The term “postal family” has a new meaning in Rocheport, MO. The town recently inducted William H. Phillips and his descendants into the Rocheport Hall of Fame. From 1854-1956, Phillips or a member of his family served as the town’s postmaster. The induction ceremony included a congratulatory letter from Postmaster General Louis DeJoy. “We are […]
Matthew Fee, a carrier technician in Coldwater, MI, was recently delivering mail in an apartment building when he heard an unusual sound coming from one of the units. Fee knocked on the door and someone faintly replied, “Help me.” The Postal Service employee alerted a building manager, who opened the door and discovered that the […]
The Postal Service is working to identify the risks of climate change at every level of the organization. Many operational risks are already known and documented, such as the loss of USPS facilities and service routes because of flooding, wildfires, sea level rise and other climate hazards. In addition, there has been an increase in […]
A tip from a retail associate in New Hampshire has resulted in a shipping deal worth more than $77,000 for the Postal Service. Stacey Porter, who works at the Windham Post Office, knew a customer from serving him at the Post Office for several years. The customer sells vintage radios as well as replacement parts […]
The Postal Service wants to help employees and contractors protect its online network by fostering a cybersecurity culture within the organization. The USPS computer network is one of the world’s largest — linking more than 32,000 facilities and making communication possible between hundreds of thousands of employees, customers and others. However, like all computer networks, […]
Denise Hilpipre, a rural carrier in Plainfield, WI, was recently delivering mail when she noticed suspicious activity: Two strangers were removing firewood from a customer’s property. Hilpipre documented details of the incident, including a description of the pair’s vehicle and their appearance, and called the customer to ask if he had authorized anyone to take […]
The USPS Benefits and Wellness team will conduct a virtual information fair next week to help employees make the most of their benefits throughout their career. Here’s the schedule for the event, which is called Investing in You: Benefits, Retirement and More! All times are Eastern. • Tuesday, June 28, 9 a.m.-5 p.m. • Wednesday, […]
If you have old, unused postal technology sitting around your workplace, you have an opportunity to return it to USPS — and maybe win a prize in the process. The Postal Service is sponsoring its first Equipment Scavenger Hunt, a contest to locate and return unused computer, retail, delivery and networking equipment. The contest, which […]
Here’s a look at some recent changes in the Postal Service leadership ranks: • Richard Fermo, Florida 1 District manager, was named Florida 2 District’s acting manager, while Jacksonville, FL, Postmaster Wendy L. English was named Florida 1 District’s acting manager. David M. Jordan, Florida 2 District’s acting operations integration manager, was named Jacksonville’s acting […]
The Postal Service wants all employees and contractors with an ACE workstation to set up three password recovery security questions in eAccess. Recovery security questions help USPS to verify users when they forget their passwords or usernames and their accounts become locked. Follow these steps to set up your security questions: • Log into eAccess […]
The Postal Service wants all employees to understand what climate risk is and what its potential effects mean for the organization. To help educate employees about the USPS Climate Action Plan of 2021, the organization will share what it has been doing to understand, plan for and adapt to the effects of a changing climate, […]
A new online dashboard charts survey results for several USPS customer-facing channels. The Customer Experience Satisfaction Dashboard tracks survey results down to the facility level. “The dashboard allows employees to easily identify if the customer experience National Performance Assessment targets are being met,” said Yesenia Torres Gonzalez, a business customer insights consultant for Customer Experience […]
A Texas employee’s sales lead has resulted in a marketing deal worth more than $107,000 for the Postal Service. Charles Willis, a customer services supervisor at the Dallas Oak Lawn Post Office, talked with a representative of a business that auctions fine art, jewels and collectibles. The customer was looking for a cost-saving way to […]
The Postal Service has announced dates for more stamp releases, along with the cities where the dedication ceremonies are scheduled: • James Webb Space Telescope, Sept. 8, Washington, DC; • Holiday Elves, Sept. 15, North Pole, AK; • Virgin and Child, Sept. 22, Boston; • Charles M. Schulz, Sept. 30, Santa Rosa, CA; • Kwanzaa, […]
Letter Carrier Ignacio Rosas III was recently delivering mail in a San Jose, CA, neighborhood when he spotted a house on fire. Rosas immediately called 911 and rushed to alert occupants of nearby homes threatened by the flames, including one residence that housed a children’s day care center. Firefighters soon arrived to battle the blaze, […]
The Postal Service has dropped a plan to tighten mailing standards for parcels in soft packaging. In a proposal published in the Federal Register on March 24, USPS had sought to establish parcel selvage standards and to clarify how parcels in soft packaging should be measured. Parcels improperly packaged in soft materials such as plastic, […]
A lead from an employee in Texas has resulted in a marketing deal worth $147,000 for the Postal Service. Tamika Thompson-Ali, a customer services manager at the Preston Royal Post Office, recently helped a customer that needed to find a way to communicate with area residents. She submitted the customer’s information through Submit a Lead, […]
The Postal Service unveiled stamps featuring Buzz Lightyear during the red-carpet premiere of Disney and Pixar’s “Lightyear,” the new movie featuring the astronaut from the “Toy Story” franchise. The event took place June 8 in Los Angeles. The pane of 20 Go Beyond stamps is arranged in four horizontal rows of five stamps featuring the […]
Jeffrey Alexander, a letter carrier in Toledo, OH, was delivering mail on a Monday in December when he heard a customer screaming for help outside her residence. Alexander rushed to aid the woman, who is disabled and relies on her sister for care. “Jeff! Jeff!” the woman shouted. Her sister was on the floor, she […]
Here’s a look at Postal Service employees who received appointments or recognition recently: • Texas 2 District Manager Chenise LeDoux, was named the Postal Service’s representative in the Massachusetts Institute of Technology’s Sloan Fellows Program, beginning in June. The 12-month program aims to prepare executives with the skills needed to innovate and lead effective organizations. […]
City Carrier Assistant Bradley Woods was delivering mail on a stormy February day in Selmer, TN, when he heard someone yelling for help. Woods looked around and saw a hand waving from behind a tree in a customer’s yard. He rushed over and found an older woman who’d fallen several hours earlier, leaving her soaking […]
A sales lead from a mail handler in Texas has resulted in a shipping deal worth more than $340,000 for the Postal Service. So Yeon Kim, who works at the North Texas Processing and Distribution Center in Coppell, knew about a company that needed shipping assistance. She submitted a lead through the Mail Handlers program, […]
Dog attacks on postal workers decreased roughly 7 percent year over year, from 5,800 in 2020 to 5,400 in 2021, USPS reported June 2. The figures were released in advance of USPS National Dog Bite Awareness Week, which runs June 5-11. Among major cities, Cleveland led with 58 attacks, followed by Houston (54); Kansas City, […]
City Carrier Assistant Michael Zeleznik was recently making deliveries in an El Paso, IL, neighborhood when he noticed that a home’s front porch was on fire. Zeleznik immediately called 911 and banged on a window to alert residents to the danger. Firefighters soon arrived and extinguished the blaze before it spread. “The house was saved […]