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Customer care

Carrier’s tip brings in $545,000 deal

Kenneth Brown, a Dallas, TX, letter carrier, used the Customer Connect program to help generate new revenue for USPS.

A lead from a letter carrier in Texas has resulted in a shipping deal worth more than $545,000.

While delivering mail on his route, Kenneth Brown, who works at the Robert E. Price Station in Dallas, talked with a medical business owner about the company’s shipping needs.

Brown submitted the customer’s information through Customer Connect, a joint USPS and National Association of Letter Carriers program that encourages participants to identify sales opportunities.

A USPS field sales representative followed up with the customer and closed a shipping and advertising deal worth $545,750 in new estimated annualized revenue for the Postal Service.

“The business Kenneth delivers to prides itself on building intimate relationships with its customer-patients,” said Dorothy Muir, small-business specialist at USPS headquarters in Washington, DC. “Our letter carriers are well placed to have close knowledge of their customers and what their business needs are — and Kenneth knows how to help his customers.”

Sales generated from Customer Connect leads are included in the USPS Delivering for Main Street campaign to raise revenue through sales leads from employees.

The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30.

Postal employees with ACE IDs can submit leads through the new Employee Lead Entry site on Blue by selecting the “Submit a Lead” link under “Featured Topics.” Employees who do not have an ACE ID can access the lead entry site through LiteBlue by selecting “Submit a Lead” under the “Resource Index” tab.

Customer 360 users can click on “Submit a Lead” to access the lead entry site on that platform. Letter carriers who use a mobile delivery device, or MDD, can enter leads while on street mode, under option “U.” Business Connect Portal users have to enter a lead through the lead entry site if an activity requires sales assistance or has resulted in a sale.

The Small Business and Lead Generation Programs Blue page has more information about Customer Connect and the other employee lead programs: Business Connect, Clerks Care, Mail Handlers, Rural Reach and Submit a Lead.