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Courageous countdown: No. 7

Kerens, TX, Rural Carrier Associate Marissa Means

Link is looking back at the year in “Heroes’ Corner” with a countdown of the 10 most-viewed articles.

Coming in at No. 7 is “Necessary means,” the story of Marissa Means.

The rural carrier associate was delivering mail on a summer day in Kerens, TX, when she spotted a customer who’d fallen off his lawn mower and was bleeding profusely from multiple lacerations he’d sustained.

The man’s wife wasn’t due home for hours and he was weakened from blood loss and heat exposure.

Means immediately called 911 and remained on the scene until emergency responders arrived.

“You really have an amazing carrier working for you,” a responder from the local fire department told USPS. “This young lady saved this man’s life today.”

If you know of heroic colleagues like Means, the Postal Service wants to know about them, too.

Employees recognized through the Postmaster General Heroes’ Program must be nominated for the award. Corporate Communications reviews nominations for accuracy, then sends them to the Postal Inspection Service and the Office of Inspector General for approval.

Following approval, each nominee receives a commendation letter from Postmaster General Louis DeJoy.

Honorees are also featured in Link’s “Heroes’ Corner” column.

To nominate an employee, complete PS Form 400, Corporate Communications PMG Hero Nomination, and email it to

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