USPS and the Postal Inspection Service have announced expanded actions to protect employees and the security of the nation’s mail and packages as threats and attacks on letter carriers and mail fraud incidents escalate amid a national rise in crime. In fiscal year 2022 (Oct. 1, 2021-Sept. 30, 2022), 412 letter carriers were robbed while […]
A sales lead from a retail associate in California has resulted in a shipping deal worth almost $141,600 for the Postal Service. Alegria Lee, who works at the Dell Post Office in Campbell, CA, had spoken with a customer multiple times about how his business could save money on shipping. After several of those conversations, […]
Letter Carrier Theresa Durham was delivering on her route in Modesto, CA, when she noticed a previously delivered parcel still sitting on an elderly customer’s porch. The postal employee’s suspicions were further aroused when she spied a grocery delivery out there with it. This caused Durham to be concerned, so she reached out to her […]
The Postal Service has reported its financial results for fiscal year 2023’s second quarter (Jan. 1-March 31, 2023). Here are some highlights: • Revenue. Total operating revenue was $19.3 billion, a decrease of 2.4 percent compared with the same quarter last fiscal year. First-Class Mail revenue increased 0.5 percent, and Marketing Mail revenue decreased 4.3 […]
Postal Service employees can participate in an upcoming webinar about how to identify feelings of stress and symptoms of anxiety or depression. The session, “Coping with Anxiety and Depression,” will be held Tuesday, May 16, at noon Eastern. The webinar, conducted by representatives from Aetna, aims to help participants understand the different types of anxiety […]
Here’s a look at some recent changes in the Postal Service leadership ranks: • Randy M. Elsen, the Minneapolis Processing and Distribution Center’s plant manager, was named the Minneapolis-St. Paul Network Distribution Center’s acting plant manager. Robert M. Walker, the Champaign, IL, Processing and Distribution Center’s plant manager, was named the Minneapolis Processing and Distribution […]
Rural Carrier Kellie Vail noticed a customer on her route in Olathe, KS, hadn’t picked up his mail in several days. The postal employee grew concerned and decided to knock on the door. The customer responded that he had fallen down his stairs three days prior. Vail contacted emergency services to get the man medical […]
A sales lead from a business service network representative in California has resulted in a shipping deal worth more than $92,000 for the Postal Service. April Amezcua, who works at the California 5 District Office in Los Angeles, received a call from a customer who was looking for information about shipping with USPS. After asking […]
Five projects have been chosen for the 2023 Sustainability Excellence Awards, which honor exemplary efforts to reduce the Postal Service’s environmental footprint. One of the five — an initiative to incorporate How2Recycle labeling on Priority Mail boxes and other USPS items — received the top honor, the Postmaster General Sustainability Excellence Award. “The How2Recycle labeling […]
Scanning snapshot: A snapshot of Postal Service scanning data shows the national rating was 97.18 percent during the week ending April 28, down 0.08 percent from one week earlier. The data was collected May 3. WestPac led the four areas with a rating of 97.33 percent, while Southern ranked last with a 97.11 percent rating. […]
May is Asian Pacific American Heritage Month, a time set aside to learn about the cultures and accomplishments of people of Asian, Pacific Islander and Native Hawaiian descent. The observance officially began in 1978, when President Jimmy Carter signed into law a Congressional resolution requesting a weeklong celebration in the beginning of May. In 1990, […]
Letter Carrier Aaron Huckels was delivering on his route in Louisville, OH, when he noticed a customer lying beside her car. The woman, who recently had surgery, had fallen out of her vehicle. Before the postal employee happened upon the scene, a friend of the woman had tried to lift her to no avail. Huckels […]
Postal Service employees can participate in an upcoming webinar on mental health in the workplace. The session, a partnership between the USPS Wellness team and Aetna, will be held May 9 at noon Eastern. The webinar will explore what to do when a colleague appears to be suffering from a mental health condition, tools to […]
Here’s a look at Postal Service employees who received appointments or recognition recently: • Donald L. Mackey was named facilities leasing director. He previously served as East facilities repair and alterations director, a role now held by Terry M. Schram, who previously served as West facilities repair and alterations director. Kevin M. Gaughan, new space […]
Postal Service employees and contractors can now schedule appointments with the IT Service Desk to resolve printer-related issues. Employees and contractors with printer problems are encouraged to try to fix the issue themselves by using the knowledge base on the USPS ServiceNow portal. If a solution using the knowledge base isn’t found, employees and contractors […]
Jobi Joseph was recently having a snack while on break at the USPS vehicle maintenance facility in Garland, TX, when he started to choke. The lead automotive technician walked to a trash can, gasped for air and lost consciousness — hitting the floor headfirst. Facility Manager John Lumanlan ran over to him and shouted, “He’s […]
A sales lead from a rural carrier associate in Washington state has resulted in a shipping deal worth more than $75,000 for the Postal Service. Jared Baldwin, who works at the Chehalis Post Office, talked with a customer on his route who expressed interest in changing delivery carriers. After talking about some of the ways […]
The Postal Service celebrated artist Roy Lichtenstein during a stamp dedication ceremony at New York City’s Whitney Museum of American Art on April 24. Lichtenstein (1923-1997) was one of the greatest figures of the pop art movement, which exploded in popularity in the 1960s. His works drew inspiration from pop culture and mass media. Lichtenstein’s […]
Letter Carrier Timothy Martin was recently delivering mail in Hamburg, NY, when he spotted a vehicle on fire near a customer’s residence, threatening the structure. Martin asked neighbors if the woman was at home and they said yes, so while 911 was called, he rushed inside and guided her and her dog to safety. Emergency […]
Here’s a look at Postal Service employees who received appointments or recognition recently: • Emil J. Dzuray, strategic planning senior director, retired April 14 after 14 years with USPS. • Leonetta J. Jackson, human resources technology services director, was named acting retail and delivery technology services director. • Catherine R. Knox was named shipping and […]
The next Postal Pulse employee survey will take place from April 25 through May 26. The annual survey allows employees to share observations about their work environments, providing the organization with valuable feedback to make improvements. Here’s what employees should know about this year’s survey: • Beginning April 25, nonbargaining employees will receive an email […]
Letter Carrier Kaitlyn Bocker was recently delivering mail in Rouses Point, NY, when she heard an older customer yelling for help inside his residence. Bocker rushed to aid the man, who had tripped over his dog and fallen down a stairway. The Postal Service employee immediately called 911 and comforted the customer until emergency responders […]
A sales lead from a retail associate in Texas has resulted in a shipping deal worth more than $91,000 for the Postal Service. Brigitte Earl, who works at the Dallas Parkdale Station, served a customer who was considering opening a business account. After learning that the customer wanted to compare USPS and competitors’ shipping rates, […]
While the Postal Service uses robots in plants across the country, the system recently installed at the Topeka, KS, Material Distribution Center might be the most advanced yet. The busy center — often called the Postal Service’s warehouse — stores approximately 33,000 different items, including repair parts, supplies, stamps and more that it ships to […]
Morland Garcia, a letter carrier, was recently delivering mail in Boca Raton, FL, when he spotted an older customer in distress. The man, who is recovering from a stroke, had just had a regular medical appointment, after which his partner would normally be waiting for him. On this day, however, his partner needed to take […]
Here’s a look at some recent changes in the Postal Service leadership ranks: • Timothy R. Bruno, Alaska District’s operations integration manager, was named acting district manager. • Sangeeta Chopra, network and compute vendor performance director, retired March 31 after 34 years with USPS. • John P. McLucas, the Retail and Delivery Operations Command Center […]
Rural Carrier Associate Joseph Eskew was delivering mail on a frigid December day in Riner, VA, when he spotted a 92-year-old customer who had fallen in her driveway. Eskew rushed to check on the woman, who asked him to help her back to her house. He safely carried her inside and called 911, as well […]
A sales lead from a postmaster in California has resulted in a shipping deal worth almost $588,000 for the Postal Service. Marcelo Garcia, who leads the Santa Fe Springs Post Office, went to visit a local business after receiving a phone call from the customer, who asked for advice. After learning that the customer needed […]
Postal Service employees pledged more than $2.8 million during the latest Combined Federal Campaign, including the monetary value of more than 2,600 volunteer hours pledged. The campaign, which wrapped up Jan. 14, garnered more than $493,000 in pledges and volunteer hours from employees at USPS headquarters in Washington, DC. Among the Postal Service’s four retail […]
Letter Carrier Michael Rainwater was delivering mail on a freezing December day in Conyers, GA, when he came upon a customer who’d locked herself out of her home a half-hour earlier. The woman, a 77-year-old cancer survivor, had no winter outerwear on, so Rainwater put his coat on her to help her warm up while […]