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Dream team

OH supervisor’s tip brings in $663,000

Rotishia Smith, a customer services supervisor in Solon, OH, helped bring in $663,000 for the Postal Service.

A sales lead from a customer services supervisor in Ohio has led to a collaboration that brought in $663,000 for the Postal Service.

Rotishia Smith of the Solon Post Office spoke with a customer who wanted to use USPS for shipping but also needed pickup service, so she submitted a lead.

Craig Zielaskiewicz, a senior territory executive, followed up with the customer and closed a shipping deal worth $663,000 in new estimated annualized revenue for the Postal Service.

“Representatives from the local Post Office, operations, transportation and sales all worked together to build a logistics plan specific to this company’s need to streamline package acceptance and provide visibility,” said Michelle Lane, a business lead development specialist for Ohio 1 District. “This opportunity was a perfect example of teamwork.”

Sales generated from employee leads are included in the USPS Power of One campaign to raise revenue through sales leads.

The Postal Service is encouraging as many employees as possible to submit at least one lead by Sept. 30, 2024, through LEADing Together, a new program that makes it easier to pass along sales tips.

The LEADing Together portal combines the Postal Service’s six employee lead generation programs into one.

Postal employees with ACE IDs can submit leads through the new Employee Lead Entry site on Blue by selecting the “LEADing Together” link under “Featured Topics.”

Employees who do not have an ACE ID can access the site through LiteBlue by clicking on the LEADing Together link under the “USPS employee resources” tab.

Employees with USPS-issued mobile devices can use the LEADing Together app.

Customer 360 users can click on “LEADing Together” to access the site on that platform. Letter carriers who use a mobile delivery device, or MDD, can enter leads while in street mode, under option “U.”

The Small Business and Lead Generation Programs Blue page has more information about how employees can submit a lead.