Letter Carrier Charles Markee II was recently conversing with an older customer on his route in Medina, NY, when he grew concerned that she seemed disoriented. Markee soon called 911, and when a police officer checked on the woman, it was determined she needed medical attention at a hospital, where she subsequently died. Several weeks […]
The mediation period for collective bargaining between the Postal Service and the National Association of Letter Carriers (NALC) will end on July 19. The organizations will continue negotiations as they move to the next phase of the collective bargaining process and will continue to follow the current agreement until a new contract is reached. NALC […]
A sales lead from a business service network representative in California has resulted in a shipping deal worth nearly $489,000 in new revenue for the Postal Service. Debra Bailey, who works at the California 5 District office in Los Angeles, received a call from a customer who was interested in shipping with USPS. After getting […]
The Postal Service’s latest Delivering for America postcard focuses on the organization’s new shipping offering. USPS Ground Advantage provides a simple, reliable and more affordable way for customers to ship packages in 2-5 business days across the contiguous United States. The card includes a QR code directing employees to an online Delivering for America quiz […]
Here’s a look at some recent changes in the Postal Service leadership ranks: • Angela R. Dyer, commerce and marketing technology services director, was named acting commerce applications senior director. • Leonetta J. Jackson, human resources technology services director, was named acting retail and delivery applications senior director. • Louisville, KY, Postmaster Shoca Moore was […]
Postal employees can participate in an upcoming webinar on how to create an effective professional “brand.” The session, “Rock Your Professional Brand,” will be held Tuesday, July 18, at 9:15 a.m. and 12:15 p.m. Pacific time. Presented by the University of Phoenix, the webinar will help participants identify the components of an effective brand and […]
Oxford Pennant launched a line of official Postal Service-themed products on July 6. The Buffalo, NY-based company designs and manufactures custom and vintage-looking wool felt pennants, flags and banners. “Oxford Pennant’s latest line is postal employee-focused and pays homage to our hardworking employees,” said Amity Kirby, the Postal Service’s licensing manager. “The offerings are a […]
City Carrier Assistant Ryan Costa was recently making deliveries in a Worcester, MA, neighborhood when he heard a customer yell for help inside a residence. Costa entered the man’s home and found him in a state of paralysis on the floor, where he’d been stranded for 10 hours. The Postal Service employee immediately called 911 […]
A sales lead from a city carrier assistant in Connecticut has resulted in a shipping deal worth almost $71,000 in new revenue for the Postal Service. Jeffrey Harris, who works at the Washington Street Station in Hartford, was handling a large pickup of packages when the customer told him he was looking to reduce shipping […]
Angelica and David Gonzalez share a bond as siblings and newly appointed postmasters. They were recently sworn in by Dr. Joshua Colin, the Postal Service’s chief retail and delivery officer, at a meeting in Potomac, MD. Taking the oath together was a surprise for both. “I thought we were just there for a midyear review. […]
Shelley Ponton, a rural carrier in Ashkum, IL, was recently making deliveries when she grew concerned about an older customer whose mail was piling up unusually. Ponton asked Postmaster Julia Holohan to alert authorities about the woman, who lived alone and had no family members except a brother 75 miles away. Emergency responders found the […]
A sales lead from a letter carrier in Florida has resulted in a shipping deal worth almost $78,000 in new revenue for the Postal Service. Micah Thomas, who works at the College Park Post Office in Orlando, noticed a customer was using package pickup through usps.com. “He approached the customer and explained the benefits of […]
A scholarship to nurture and support new Postal Service leaders is accepting applications. The Centralized Funding for Development Scholarship is designed to financially support nonbargaining employees who seek to enroll in training, individual college courses, degree programs or professional certifications to hone their leadership skills. The application window is July 1-31. The scholarship is funded […]
Rural Carrier Tana Wood was recently delivering mail on an icy day in Frazee, MN, when she spotted an older customer lying on the ground outside a residence. Wood rushed to check on the woman, who had slipped when exiting her vehicle and had spent a half-hour crawling to a visible area in hopes of […]
I loved reading “Flood of memories” and learning about the origin of the Postmaster General Heroes’ Program. “Heroes’ Corner” is my favorite feature in Link. Thank you for recognizing our courageous employees. […]
Here’s a look at Postal Service employees who received appointments or recognition recently: • Trellis J. Maddalena, consumer affairs manager for Texas 1 District, received a Chief FOIA Officer’s Award for her efforts to help USPS respond to Freedom of Information Act requests. • John P. McLucas, the Retail and Delivery Operations Command Center director, […]
The Postal Inspection Service plays an important role in the electoral process — even during off years. On its website, the organization outlines its efforts to protect the integrity of election-related mail as it moves through the postal network. These efforts include: • Designating inspectors in each USPS district to coordinate Election Mail security; • […]
Customer Services Supervisor Jennifer Cabrera’s welcome guide for new employees at the Alhambra, CA, Post Office is a great idea to help boost retention. I would love to see all USPS locations do this. […]
Neal Sisbarro, a rural carrier in Hutto, TX, was recently delivering mail when he spotted an unattended toddler running down the middle of a street. Sisbarro guided the girl out of harm’s way and started looking for her residence. He noticed a front door ajar a block away and knocked on it. The mother answered, […]
A sales lead from a postmaster in Washington state has resulted in a shipping deal worth more than $517,000 in new revenue for the Postal Service. Carl Berringer, who works at the Chehalis Post Office, saw that a customer was shipping with a competitor, so he submitted a lead. USPS sales team members followed up […]
Vinoda Thiyagarajan has devised an award-winning cure for what ails many carriers and customers alike: a “smart mailbox” to prevent packages from being delivered to the wrong address. Her idea works like this: Customer-specific QR codes — those blurry matrix squares you see on just about everything, including mailing labels — are affixed to individual […]
Letter Carrier Johnna Haynes was recently making deliveries in Arkansas City, KS, when she grew concerned about a customer whose mail had piled up unusually over several days. Haynes contacted the local Post Office, where Customer Services Supervisor Alice McKee called 911. Emergency responders were dispatched to the scene and found the man lying on […]
Here’s a look at Postal Service employees who received appointments or recognition recently: • Melissa L. Pfluke, delivery operations support manager, was named the Columbus, OH, Post Office’s officer in charge. • Samie U. Rehman, mailing and services pricing director, was named acting pricing and costing strategy support director. Fiona E. Machado, revenue and volume […]
The Postal Service’s Access Registration and Identity Services (ARIS) platform will be offline during a scheduled software upgrade from Friday, June 23, at 9 p.m. Eastern time through Sunday, June 25, at 9 p.m. Eastern time. ACE users must submit and obtain approval for application access requests before June 23 at 9 p.m. or wait […]
I loved “Child’s play,” the article about the 3-year-old USPS fan who received a ride-on vehicle from the employees at Friendship Station in Washington, DC. It was a very heartwarming story. […]
The Postal Service honored 12 businesses during its Supplier Performance Awards event at the recent National Postal Forum in Charlotte, NC. The annual awards, presented in five categories, recognize supply chain partners that help USPS save money, increase revenue or performance results, and demonstrate a spirit of collaboration. The honorees were: • Supplier Performance Awards: […]
A sales lead from a letter carrier in California has resulted in a shipping deal worth almost $146,000 in new revenue for the Postal Service. Jose Alamillo, who works at the Santa Fe Springs Post Office, entered a business that had just moved into a neighborhood on his route. After introducing himself, he noticed packages […]
The Postal Service celebrated the variety and beauty of the nation’s waterfalls during a stamp dedication ceremony at the Canyon Visitor Education Center in Yellowstone National Park on June 13. The Forever stamps depict 12 noteworthy waterfalls. Each design features a photograph with the waterfall’s name and location underneath. “The Postal Service is proud to […]
Here’s a look at some recent changes in the Postal Service leadership ranks: • Donald D. Dombrow Jr. was named Michigan 2 District manager. He previously served as Detroit’s postmaster, a role now held by Ronald W. Morris, who previously served as Michigan 1 District’s Post Office operations manager. • Jeff A. Drake was named […]
The Postal Service is reminding employees to always follow procedures to properly manage, store and dispose of pesticides. Pesticides are regulated because they contain chemicals that can be dangerous to human health, the environment and water quality. Never purchase or apply restricted-use pesticides or concentrated pesticides that require mixing. USPS policy prohibits employees from mixing […]