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A nurse in the house

This employee urged her co-worker to go to a hospital. Doing so may have saved his life

Smiling woman in postal uniform stands near self-service kiosk in Post Office lobby
Spokane, WA, Retail Associate Brooklynn Coker

Retail Associate Brooklynn Coker was on duty at Shadle Garland Station in Spokane, WA, when she heard a co-worker complaining of elbow pain.

Coker, a former registered nurse, observed swelling and inflammation in the man’s arm and told him to go to an emergency room right away.

Once there, doctors diagnosed sepsis and began treatment.

“If I didn’t go to the ER like Brooklynn told me, I might have died,” her grateful colleague later said.

Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.