Rural Carrier Jill Schalberg was making deliveries in Newfane, NY, when she noticed smoke coming out of the detached garage at a customer’s residence. The Postal Service employee rushed to the home and knocked on the door until someone answered. She alerted them to the fire and called 911. The garage was deemed a total […]
Employees and customers of the Highland, IN, Post Office are about to see a familiar face on one of the longest-running game shows on television. Chandra Kimmons and a team of her relatives will soon appear on an episode of “Family Feud,” where she says she proudly identified herself to host Steve Harvey as a […]
A sales lead from a letter carrier in California has led to a shipping deal worth nearly $340,000 for the Postal Service. Maud Scorza, who works at the Hawthorne Post Office, assisted a business owner who called for information on package pickups. The customer came to the Post Office to thank Scorza personally, sharing that […]
Rural Carrier Margaret Ward was recently making deliveries in Church Hill, TN, when she caught sight of an 85-year-old customer lying in a driveway and waving for help. The woman did not want Ward to call 911 at first; she just wanted help getting up. Ward persuaded the customer to remain still, placed a pillow […]
The Postal Service has taken big steps in recent years to connect with Spanish-speaking customers. One such stride is the development of a Spanish-speaking sales team. “Since customers often feel more comfortable and confident when communicating in their native language, having Spanish-speaking reps allows us to reach a broader customer base, both locally and internationally,” […]
The Postal Service will celebrate NASA’s OSIRIS-REx asteroid mission with the release of a new stamp on Sept. 22. The seven-year OSIRIS-REx mission — to send a spacecraft to the asteroid Bennu, collect material from its surface and return the sample to Earth — will give scientists a window into the time when the sun […]
The Postal Service dedicated its Snow Globes stamps on at the Stephen C. West Ice Arena in Breckenridge, CO, on Sept. 19. The collection of four stamps captures the whimsical nature of snow globes. “You can see why people find them so engaging,” said Sheila Holman, the Postal Service’s marketing vice president, who spoke at […]
Letter Carrier Samuel “Angelo” Zaffiri was delivering mail recently when a customer exited her residence to greet him. Zaffiri, who talks to the woman regularly, noticed something was off during this interaction. The customer was struggling to find the words to carry on the conversation, and the appearance of her face seemed altered. The Postal […]
Here’s a look at Postal Service employees who received appointments or recognition recently: • Las Vegas Postmaster Donald D. Kravos has been named Colorado-Wyoming District’s acting manager. • Denver Postmaster Trent J. McNeal has been named Washington District’s acting manager. • Cynthia R. Salas, a San Antonio complaints and inquiry clerk, received a Chief FOIA […]
Winfield, PA, Rural Carrier Marna Olshefski was making deliveries recently when she noticed an older customer hadn’t retrieved his mail for two days. Olshefski last recalled seeing the man outside with his dog. She checked with a neighbor, who said she hadn’t seen the man lately. The Postal Service employee then contacted police to check […]
A sales lead from a rural carrier in Ohio has resulted in a deal worth more than $7,300 for the Postal Service. Sally Barnhill, who works at the Creston Post Office, noticed that a business on her route was using a different shipping company, so she submitted a lead through her mobile delivery device. A […]
Thinking of You Week, a time when the greeting card industry urges people to put pen to paper to let their near and dear know they care, is Sept. 18-24. The Postal Service has an ideal complement to those cards and letters: Thinking of You stamps. Released last month, the stamps come in five designs […]
During this year’s National Postal Customer Council Week, USPS leaders will update business customers on the transformational changes occurring throughout the organization. The Sept. 18-22 meetings will be held nationwide and bring participants together to discuss strategies on growing the mailing and shipping industry. More than 100 postal customer councils (PCCs) will participate, with many […]
Rural Carrier Associate George McCabe Jr. was recently delivering mail in Waterford, CA, when he spotted a customer wandering down the middle of a road. McCabe recognized the woman as the mother of Ronda Salas, a retired Postal Service colleague. He approached the customer, confirmed her name and asked if she needed assistance. The 87-year-old […]
Here’s a look at Postal Service employees who received appointments or recognition recently: • William A. Rodriguez was named Southwest Division director. He previously served as Gulf Atlantic Division’s operations support manager. • Michaela A. Saccoccio has completed a detail assignment and resumed her duties as Atlantic Area facilities customer relations manager. […]
USPS employees can participate in an upcoming webinar on completing a college education. The webinar, “Back to School to Finish What You Started,” will be held Sept. 19 at 9:15 a.m. and 12:15 p.m. Pacific time. Representatives from the University of Phoenix will discuss transfer credits, alternative credit providers, prior-learning assessments and USPS tuition benefits. […]
The Postal Service dedicated its Piñatas! stamps at the 36th Annual Piñata Festival in Roswell, NM, on Sept. 8. “Ours is truly a world culture, and our stamps allow us to weave together the many threads of our national tapestry, and piñatas are the perfect example of this,” said Isaac Cronkhite, the Postal Service’s chief […]
Letter Carrier Jeric Thomas was on the road in Canton, MI, when he witnessed an accident involving a colleague. During the collision, an LLV was knocked on its side, trapping the driver. Thomas called 911, then rushed to the LLV. He forced open the vehicle’s rear cargo door and climbed inside to unbuckle his colleague’s […]
President Joe Biden has ordered U.S. flags flown at half-staff Monday, Sept. 11, to honor victims of the 9/11 terrorist attacks. USPS facilities are required to fly the flag at half-staff this day, also known as Patriot Day and National Day of Service and Remembrance. To fly the flag at half-staff, hoist the flag to […]
A sales lead from a postmaster in California has resulted in a shipping deal worth more than $309,000 in new revenue for the Postal Service. Cielo Aguilar of the Paramount Post Office spoke with a customer who requested information about shipping prices. Aguilar then submitted a lead. David Gonzales, a senior territory executive, followed up […]
Letter Carrier Jonathan Paterson was on his route in Fountain Valley, CA, when he encountered a customer who had fallen flat on the pavement. “I was crying for help, but no one could hear me,” the customer, Maria Chavez, said. “Jon was driving by, saw me lying there and stopped to help.” The Postal Service […]
USPS employees can sign up for Coast to Coast, a six-week virtual wellness road trip that encourages physical activity and healthy habits. The nostalgia-themed challenge will have participants visiting some of the country’s most popular attractions while earning points for exercise and self-care. Employees can register online through Sept. 19. The program runs Sept. 11-Oct. […]
Here’s a look at some recent changes in the Postal Service leadership ranks: • Jeffrey A. Kyer II was named change management director. He previously served as change management manager. • Fresno, CA, Postmaster Douglas S. Smith was named San Francisco postmaster. […]
A little postal customer recently received a big surprise from his letter carrier and other employees of the Simsbury, CT, Post Office. Jessica Bergman had asked Letter Carrier Mike Maliszewski if he could stop by in his postal vehicle during her son Colby’s second birthday party. “Mailman Mike is Colby’s hero,” Jessica said, which is […]
The Postal Service is observing National Suicide Prevention Month this September. The observance calls attention to the importance of mental health care, early intervention, proper diagnosing and regular treatment to prevent suicide. The Postal Service’s Employee Assistance Program, or EAP, has designed a package of materials as part of its 2023 Suicide Awareness and Prevention […]
A sales lead from a letter carrier in Pennsylvania has resulted in two shipping deals worth more than $132,000 combined for the Postal Service. Letter Carrier Bradley Waddell, who works at the DuBois Post Office, had a conversation with a customer who was shipping with another carrier. He then submitted a lead. Diane James, a […]
The Combined Federal Campaign — the federal government’s workplace charity drive — begins Sept. 1. All Postal Service employees, contractors and retirees are welcome to take part. This year’s theme is “Give Happy.” The campaign, also known as the CFC, allows individuals to easily review thousands of charitable organizations in the United States and around […]
When Hudson, FL, Letter Carrier Shelly Martin got ready to leave for the day, Postmaster Margaret “Peggy” Findley observed that she looked a little peaked. Findley asked Martin if she was OK. The carrier said she felt unwell and was experiencing pain. Without hesitation, Findley drove Martin to an emergency room while Angela Feldman, acting […]
Here’s a look at some recent changes in the Postal Service leadership ranks: • John P. McLucas was named continuous improvement executive manager. He previously served as Retail and Delivery Operations Command Center director, a position now held by Walter M. Daniels, who previously served as strategy and planning executive manager. […]
Postmaster General Louis DeJoy updated employees on the Postal Service’s progress under the Delivering for America plan during a visit to the Midwest in late July. DeJoy met with employees in Bloomington, MN, and Des Moines, IA. At each stop, he said USPS is becoming a high-performing organization aligned around achievable goals and accountability. The […]