Western, with a rating of 97.52 percent, once again led the area scanning scores for the week ending Jan. 22. Great Lakes (97.14 percent) was second, followed by Southern (97.11 percent). Arkansas, with a rating of 98.09 percent, again finished first among the districts. Western New York (97.99 percent) was second and Portland (97.87 percent) […]
USPS has ended manual requests for Premium Forwarding Service Commercial, aiming to improve the program that allows companies with multiple sites to receive business mail at a single address. Previously, customers submitted written requests to Postmasters to enroll in the service and pay the annual fee. Customers will now enroll and pay online through the […]
Darnell Hamilton’s Postal Service career has prepared him for many challenges — including “Survivor: Kaoh Rong.” The Chicago Mail Processing Clerk will compete for the CBS show’s $1 million prize during its 32nd season, which is slated to premiere Feb. 17. Hamilton, a Chicago native and three-year USPS employee, will play on the “brawn” team, […]
The phone rings. There’s good news — you’ve won the lottery. Once you pay the fees, the money is yours. “The Inspectors” TV show helps people recognize these calls as potential scams, but other targets — often elderly — believe the callers and mail the money. Thanks to USPS employees who detect warning signs and […]
Today’s hero is featured in a full-length article. […]
I love the new Retail Customer Experience evaluation process. […]
Protect any personally identifiable information that can be used alone or with other data to identify, contact or locate a person. The CyberSafe at USPS site on Blue offers tips to keep personally identifiable information safe at home and at work. […]
“Great customer service is very important. #PostalProud has justified what I have been doing for the past 27 years.” […]
Read More… from Washington, DC, Letter Carrier Thederick Johnson
Freeport, IL, Retail Associate Lisa Seffrood suspected something was wrong recently when she noticed a customer purchasing a money order for $950. The customer used Priority Mail Express to send the money order to a company, and then she returned the next day to purchase and mail two more orders. Seffrood asked the customer to […]
The Postal Service has released a video to help employees understand the price changes that went into effect Jan. 17. The video, which is posted on Blue, includes updates on Priority Mail, Priority Mail Express, USPS Retail Ground and other products and services affected by the price changes. More information on the price changes, including a […]
Nothing beats direct mail for connecting with voters, top political strategists told the Campaigns & Elections newsletter in a recent USPS-sponsored report. Unlike electronic media, which can be ignored or deleted, well-crafted direct mail messages can compel voters to respond to candidates and issues, experts said. “Mail will continue to play an important role [because] it […]
Many women fighting breast cancer are receiving encouragement in the mail, thanks to a new letter-writing organization. Girls Love Mail collects cards of encouragement and mails them to breast cancer treatment centers across the nation. The group sent more than 21,000 letters last year. Novelist Gina Mulligan founded Girls Love Mail after experiencing the power […]
Today’s hero is featured in a full-length article. […]
I feel very proud to be part of the Postal Service. PMG Megan J. Brennan is giving us hope and strength. […]
ACE computer passwords should be at least 15 characters long and contain three of the four following characteristics: uppercase letters (A-Z), lowercase letters (a-z), numbers (0-9) and special characters or symbols (examples: !, @, #). More information is available on the CyberSafe at USPS site’s password transformation tips page. […]
“I respect my customers and provide them with excellent service. I’m also friendly — and I always wave to them.” […]
The Postal Service dedicated the Quilled Paper Heart stamp Jan. 12 at Dallas Love Field airport. The stamp is the first released in 2016 and the 44th inductee in the Love series. Corporate Communications VP Janice Walker, who spoke at the ceremony, said the stamp “evokes tranquility, peace and love as Americans correspond with beloved […]
Independence, OH, Letter Carrier Mark McDonald recently noticed that a couple on his route hadn’t picked up their mail for several days. McDonald asked a police officer to check in on the couple. The officer discovered the husband was unconscious on a sofa in the living room. The wife had fallen on the bathroom floor […]
USPS kept the mail moving in Southern California last week despite a series of powerful El Nino rain storms that drenched the region. “The water coming down is just the most I’ve seen. [It was] really bad,” San Diego Letter Carrier Mia Gabriel told the local NBC station. The current El Nino — a natural […]
Did you find the 2015 open season resources helpful? The Compensation and Benefits team invites employees to share their feedback through a new online survey. The feedback will help the team know how and where employees received health benefits information. The findings also will be used to improve future open season campaigns. Although the most […]
Smartphone and tablet users are ringing up big sales for retailers. Seventeen percent of online sales in 2015 were made by consumers using smartphones, up 53 percent from one year earlier, the National Retail Federation reported recently. Online shoppers using tablets accounted for 14 percent of retail purchases, up 32 percent. Smartphones and tablets represented […]
Nashville, NC, Rural Carrier Lakisha Powell was recently delivering a package to a man when he suddenly became dizzy and started to fall. Powell caught him and helped him sit down. The man declined Powell’s offer to call 911 but asked her to alert his wife, who was inside his house. He was grateful for […]
Speaking as an employee at the end of his Postal Service career, I found the financial wellness calculator on LiteBlue very helpful. […]
The Retail Systems Software (RSS) Toolkit includes the R107 Functionality Guide, a troubleshooting guide and “how to” questions to help employees resolve RSS-related issues. Employees should review the functionality guide to understand the RSS enhancements that will be introduced Jan. 17. […]
“#Postal Proud reaffirms the care and pride most employees already have in their work. Our employees immediately embraced the initiative.” […]
Read More… from Woodbridge, VA, Customer Services Manager Marie Crockett
“The Inspectors” aren’t just crime-fighters. They’re teachers too. Postal Inspectors say more consumers have become familiar with the agency’s work since the TV series debuted last year. For example, Buffalo, NY, Inspector Shelley Carosella was recently helping a man who had fallen victim to a lottery scam. Carosella contacted a local social services agency to […]
The Postal Bulletin’s latest issue announces the 2016 mailing promotions, which are designed to increase the value of mail. The promotions offer discounts to businesses that incorporate color, new printing techniques and mobile technologies into their mailings. The Jan. 7 Postal Bulletin also has tax information, a reminder about Franked Mail and more. […]
The Postal Service is bolstering efforts to educate employees about Franked Mail, which is official correspondence sent by members of Congress and other authorized users. Franked Mail is identified by the member’s facsimile signature — the frank — in the upper right corner of the envelope or label in place of a postage stamp. The […]
PMG Megan J. Brennan appointed James P. Cochrane chief marketing and sales officer Jan. 6. Cochrane, who has acted in the position since May, oversees the marketing, development and management of all domestic and international products. He also manages the Pricing, Global Business, Sales and Stamp Services organizations. “Jim’s comprehensive understanding of customer requirements, coupled […]
I absolutely loved the “Star Wars” R2-D2 mailboxes. […]