“We get repeat business by building a good rapport with our customers and letting them know we appreciate them.” […]
Read More… from Richardson, TX, Customer Services Supervisor Jennifer Banks
Depew, NY, Customer Services Supervisor Jeffery Moretta recently drove out to help a rural carrier having vehicle problems, but the sound of a car crash at a nearby intersection soon signaled a much more urgent issue. Moretta rushed to the scene and found that one of the victims was trapped in her automobile, which was […]
A Columbia, MD, girl who dressed as Ruth Bader Ginsburg for her school’s Superhero Day recently received encouraging letters from the Supreme Court justice. Ginsburg, 83, mailed a handwritten letter after a photo of 8-year-old Michele Threefoot went viral on social media a few weeks ago. The image was initially posted by Michele’s mom, Krista Threefoot. […]
Nancy Rettinhouse, vice president of Employee Resource Management, will retire from the Postal Service Feb. 3 after 38 years. Rettinhouse joined USPS as a processing and distribution clerk in Grand Rapids, MI, and moved steadily through the management ranks. She held numerous positions in Michigan, Virginia, North Carolina, Illinois and Florida. In 2015, PMG Megan […]
Welcome to “News quiz,” a new weekly feature that will allow Link readers to test their knowledge of recent stories. The correct answers to this quiz appear at the end. 1. Two postal inspectors recently visited a California kindergarten class after a student wrote to USPS for what reason? a) To praise a heroic letter […]
Postal Bulletin. The Postal Bulletin’s latest issue features resources and tips for helping customers seeking USPS passport services. The cover story explains the difference between passport books, which are used for all international travel by land, sea and air; and passport cards, which are primarily used to enter the United States at land border crossings […]
Residents of Glens Falls, NY, recently heaped praise on a postal employee for his quick thinking that saved a driver and passenger from being crushed by a massive tree limb. Letter Carrier John Richichi was delivering mail when he heard a loud cracking sound. Realizing it was coming from a tree near the street, he […]
Employees can use PostalEASE to print or request duplicate W-2 forms. Employees also can request duplicate forms by calling the employee self-service line at 877-477-3273 and selecting option 1. […]
Loved the “Sky king” story. What a nice way to let the world know about the new stamp. […]
“I want all my customers to be happy so I provide them with great service. It’s important to have a good team. We feel like a family.” […]
A group of Los Angeles employees recently came to a family’s aid following a devastating fire that killed two small children. Two days after Christmas, the Fortson family lost 3-year‑old twin boys in the fire caused by faulty Christmas tree decorations. Benjamin Fortson, his pregnant wife Charlotte and their 4-year-old daughter Brechelle survived the fire. […]
The Postal Service issued the Lili’uokalani Gardens Priority Mail stamp and the Gateway Arch Priority Mail Express stamp Jan. 22. The $6.65 Lili’uokalani Gardens stamp honors the landmark site in Hilo, HI. The stamp features one of the gardens’ most iconic structures — a red wooden shelter on a stone bridge spanning a portion of […]
A New York company that provides high-tech communications services is crediting the Postal Service with its growth. Cathedral Corp. has relied on USPS since the 1920s, when the company began supplying mailed offering envelopes to churches. The company now offers a range of services for religious organizations and businesses, including personalized direct mailings that are […]
The Accounting help tool is available 24/7 and provides answers to your questions. This tool, located on the Accounting site, offers resolutions for accounting-related matters, including stamp stock, banking, money orders, claims, accounts payable, travel and payroll. […]
“If you want to create an engaging environment with your employees, you must stretch yourselves and identify something within yourself that you didn’t know you had.” […]
Read More… from Capital Metro Area Engagement Ambassador Robin Bugg
I liked the “Winter wheels” article. In addition to clearing snow from headlights, I recommend clearing taillights. Drivers following should have ample warning from your brake lights and turn signals. […]
College Point, NY, Letter Carrier Huan Boi Zhu was delivering mail recently when a woman approached him for help. A friend, she said, was trying to kill himself by hanging. Zhu followed the woman into a nearby residence and found a motionless man suspended from a door with rope. The postal employee lifted up the […]
Price changes for some USPS mailing and shipping products and services will take effect Sunday, Jan. 22. The changes include a 2-cent increase in the price of a First-Class Mail Forever stamp. This will return the price to 49 cents, the price in effect before USPS was mandated to reduce prices by the Postal Regulatory Commission last […]
The hits keep coming from Gayla Peevey. The onetime child star whose 1953 song “I Want a Hippopotamus for Christmas” was featured in the Postal Service’s recent holiday TV campaign is back on the charts. The song debuted at No. 2 on Billboard’s Top TV Commercials chart, the music industry trade publication reported this week. […]
What do you think of Link? If you have feedback about our publications and platforms — including Link, Link mobile, Link Recap and Link Extra — we want to hear it. Email your compliments, complaints and other comments to uspslink@usps.gov. You can also mail your feedback to: USPS, Corporate Communications, Speechwriting and Publications, PO Box 23294, Washington, […]
Postal Bulletin. The Postal Bulletin’s latest issue highlights new discounts available to businesses that incorporate color, new printing techniques and mobile technologies into their direct mailings. The issue also previews upcoming stamps, including Lili’uokalani Gardens, Gateway Arch, Patriotic Nonprofit, Oscar de la Renta, Uncle Sam’s Hat and John Fitzgerald Kennedy. Get well soon. The parents […]
Deliver the mail properly, perform accurate scans and obtain signatures when required. When delivery is done correctly, customers have confidence in the Postal Service and their overall experience is positive. […]
Rural Carrier Christopher Meskan was outside the Waterville, MN, Post Office recently loading mail for delivery when he saw a girl around the age of 3 wandering nearby. Seeing no sign of an adult and aware of hazards such as an adjacent bay, Meskan took the girl inside and police were called. The child couldn’t […]
“Our employees understand that the community depends on us to be there. We emphasize safety and appreciate their perseverance.” […]
Thank you, PMG Megan J. Brennan, for your recent employee message. Postal employees work hard to achieve better service for our customers. I’m proud to be a postal employee. […]
The pilot who dazzled attendees at the Postal Service’s recent Love Skywriting stamp dedication has been filling the skies with words for more than a half-century. Greg Stinis flew a Grumman Tiger (AA5-B) at the Jan. 7 ceremony and wrote the word “Love” in the sky above Chino, CA, replicating the image on the stamp. […]
The Postal Service is continuing to improve the way it serves customers through eInduction, its electronic induction process. More than 60 percent of mail containers now enter the mailstream through eInduction, which allows customers to bring mailings to USPS facilities for processing and delivery without hard-copy 8125 forms. This process, introduced in 2013, also streamlines […]
Want to help your co-workers improve their overall well-being? If so, USPS invites you to join Wellness Partners, a program that aims to “build a foundation of health and wellness within the Postal Service.” Participants will act as liaisons between the Wellness team and employees who work across the nation. The partners will promote four […]
Computers, smartphones and tablets are often targeted by hackers, but they aren’t the only gadgets online thieves have in their sights. These days, most devices with on/off switches — including toys, appliances and wearable technology like headphones and fitness trackers — have the capability to connect to the internet. While this concept, called “the internet […]
When a postal customer in Manchester, NH, sitting on a lawn mower on a recent day didn’t respond to a wave and greeting from Letter Carrier Lisa Melancon, she took a closer look and noticed signs of distress. She knew that a retired nurse was at home across the street and sought out her help. […]