Letter Carrier Francis Franklin was exchanging pleasantries with two residents while delivering mail recently in a Buffalo, NY, neighborhood when a girl ran up to them, frantically asking for help. A stranger was in her house, she said. One of the neighbors called 911 and stayed with the girl while the other accompanied Franklin to […]
As a 1980 graduate of the University of Notre Dame, I am thrilled that Father Theodore Hesburgh was honored this year with a stamp. […]
USPS and Canada Post have revealed the images for The History of Hockey stamps. The stamps, which will be released Oct. 20, are se-tenant, which means they are attached on one side, yet differ in design. The scene on the first stamp portrays a modern hockey player. The second stamp shows a vintage hockey player, […]
The Postal Service is reminding employees about the recently introduced Automated Package Verification (APV) system. APV automates the detection and collection of postage due for packages paid through Click-N-Ship or these PC Postage label providers: EasyPost, eBay, Endicia, PayPal, Pitney Bowes and Stamps.com. Using upgraded mail processing equipment, the APV system eliminates the need for […]
Here’s Link’s latest “News quiz,” a weekly feature that invites readers to test their knowledge of recent stories. The correct answers appear at the end. 1. What are the three “P’s” to remember if you encounter a suspicious mailpiece? a) Package, people, plan b) Package, pause, plan c) Pause, people, plan d) Pause, prepare, plan […]
Titusville, FL, Letter Carrier Jose Fonseca recently got help for a customer who was near death after collapsing in her home. When the woman’s mail started piling up, Fonseca asked her neighbors if they had seen or heard from her. Authorities were eventually contacted, and they discovered the woman on the floor, in dire need […]
“One last ride” was an awesome story. […]
The Postal Service is improving the customer experience by investing in data networks, customizing interactions and simplifying processes, business leaders were told this week. In more than 100 meetings across the nation, USPS executives highlighted the organization’s efforts to better serve mailing and business professionals. The discussions were part of National Postal Customer Council (PCC) […]
The Postal Service is celebrating Breast Cancer Awareness Month, observed nationally every October, by highlighting its semipostal research stamp. The Breast Cancer Research stamp is available year-round on usps.com and has raised more than $86 million since its debut in 1998. Sales of the semipostal stamp help raise breast cancer research funds for the National […]
October is National Disability Employment Awareness Month, the cornerstone of a national campaign to raise awareness about disability employment issues and to celebrate the contributions of workers with disabilities. The Postal Service is joining other organizations across the United States in recognizing the contributions of employees with disabilities within its workforce. The theme for this […]
Kickoff delay. Events to kick off the 2017 Combined Federal Campaign (CFC) season will be postponed until the Office of Personnel Management (OPM) has finalized the list of participating charities. Campaign managers are encouraged to continue assembling and training their committees of team leaders and keyworkers. Link will offer updates as they become available. In […]
The Postal Employees’ Relief Fund (PERF) has been designated as the charity to receive contributions from USPS employees in a special solicitation through Oct. 13, giving employees more time to offer aid to co-workers affected by the recent hurricanes. In the wake of hurricanes Harvey, Irma and Maria, voluntary donations to PERF can help fellow […]
Rural Carrier Associate David Hansen was delivering mail recently in Walnut Grove, MN, when he saw a woman fall on a concrete walkway as she exited a residence. Hansen rushed to assist the woman, who was clutching her arm and clearly in pain. The woman, who had been visiting the homeowner, asked the Postal Service […]
I helped people in three Texas counties after Hurricane Harvey. I was there, and I know that Postal Service employees like the one described in “‘We’re a family’” need assistance. […]
“I’m proud to do my job properly, and I enjoy the work that I do.” […]
Postal Service leaders have offered employees sage advice at recent career events. “The most important thing you can do for yourself is invest in your personal growth as a leader,” Chief Operating Officer Dave Williams told more than 200 employees at a recent gathering in Great Lakes Area’s Lakeland District. “Nobody wants to say, ‘I […]
A Houston woman whose home was flooded after Hurricane Harvey recently received a gift from a stranger: replacements for three prized cups that were damaged during the storm. Like many affected by Harvey, Shirley Hines lost most of her belongings, including three of six special mugs that belonged to her late mother. When Ann Dahm […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.56 percent during the week ending Sept. 22, down from one week earlier. Dakotas (99.1 percent) topped the districts, while Western (98.08 percent) led the areas. Scanning allows customers to track their packages and mail. It also helps USPS improve efficiency and network management. To see […]
The Postal Service is reminding employees to follow the proper procedures for using external storage devices on USPS computers and equipment. Employees can only use Postal Service-approved external devices, such as thumb drives, flash drives and external hard drives to store postal USPS data. For additional guidelines, go to the Utilize Encryption Blue page to […]
Rocky Point, NC, Rural Carrier Paula Gainey was recently delivering mail to an older customer’s home when she heard the resident calling out for help. Gainey pulled over and soon discovered the woman lying on the ground in the backyard. The customer was in excruciating pain after a fall, and she feared that she’d broken […]
I agree with George Bowen, the customer service manager featured in the new retail video. A smile will make a difference in our fast-paced and busy world. […]
“You don’t have to live in the community to be part of it. I care about my customers.” […]
Postal Service leaders will meet with thousands of commercial mailers and other customers from Sept. 25-29 to discuss ways to grow the industry and to thank them for their business. The events will be part of National Postal Customer Council (PCC) Week, a longstanding USPS tradition that highlights the importance of the Postal Service’s partnership […]
Valaykone Chansavath dreamed of this moment. The Morris, NY, retail associate recently became an American citizen, 27 years after arriving in the United States as a four-year-old refugee from her native Thailand. “It’s always been one of those things that I wanted to do since becoming an adult,” Chansavath said. “I want to have that […]
Adore Me adores USPS. The online company provides “fast fashion” — clothing collections that change monthly — and relies on the Postal Service to deliver customers’ orders quickly and efficiently. “Having a trusted shipper like USPS is vital,” Gary Bravard, the company’s co-founder, says in a new video. “They give us the option to give […]
Do you know what the Postal Service’s Consumer Advisory Councils do? These groups, also known as CACs, help strengthen connections between USPS and consumers. CACs are comprised of consumers and local USPS leaders. The groups work to improve customers’ experiences by fostering cooperation, providing a forum to address community concerns, and promoting awareness of postal […]
Retail Associate May Wheaton, the lone employee of the Curlew, WA, Post Office, knows well the rhythms of her tiny community. That’s why it struck her as peculiar when she recently spotted a pickup truck parked at a store across the street as she raised the U.S. flag at 7:30 in the morning — two […]
With all the unrest in the world, the Postal Service employees featured each day in “Heroes’ corner” make me feel like there is hope for the United States. […]
“We need to identify hazards, enforce good safety habits and find ways to keep each other out of harm’s way.” […]
Read More… from Western New York District Acting Manager Rose Spraggins
If you haven’t completed your Postal Pulse employee survey, you still have time. The deadline is Friday, Sept. 15, at 11:59 p.m. EDT. The survey, which began last month, is a tool in the Postal Service’s efforts to improve its workplaces. The survey has 13 questions and takes about 5 minutes to complete. Bargaining employees […]