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Working together

CACs help unite USPS, consumers

Employee standing next to CAC table
Jodie Clarys, a distribution clerk in Willston, ND, is part of a Consumer Advisory Council in Dakotas District.

Do you know what the Postal Service’s Consumer Advisory Councils do?

These groups, also known as CACs, help strengthen connections between USPS and consumers.

CACs are comprised of consumers and local USPS leaders. The groups work to improve customers’ experiences by fostering cooperation, providing a forum to address community concerns, and promoting awareness of postal products and services.

“It’s critical to have input from both the Consumer Advisory Council and USPS to better understand local issues and find solutions,” said Consumer Advocate Ed Wohlganger. “When the Postal Service partners with communities, it creates a positive customer experience.”

The Consumer Advocate and Customer Relations Blue page has more information about the groups, along with a handbook and guidelines on setting up a CAC at the station, branch and Post Office levels.

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