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Balancing act

Coordinating service, budget

Mail processing clerk Kang Le working a DIOSS (delivery barcode sorter input/output sub-system) at the Merrifield, VA, Processing & Distribution Center.

More than 800 Network Operations managers from across the country recently met and brainstormed  strategies to increase process efficiencies and reduce costs — all while improving service performance.

It’s a tall order, but one that Network Operations VP Linda Malone says postal employees are ready for. “Our employees have done a fantastic job improving customer service while balancing our financial requirements,” says Malone. “The balance between the two continues to provide growth opportunities for the Postal Service as we further our customer commitment.”

A series of three sessions was held at the National Center for Educational Development in Norman, OK, for district and plant managers, as well as managers of in-plant support, transportation, maintenance and others.

Chief Operating Officer Dave Williams recognized districts that scored in the top 10 for National Performance Assessment indicators including service, safety, revenue and budget.

The meetings were part of the Postal Service’s broader focus on investing in the future. Similar meetings were held this fiscal year focusing on Delivery Operations.

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