Customers who visit the Vancouver, WA, Post Office and see the big ball on the counter can’t help but ask, “Is that real?” “Yes, it’s all rubber bands,” Retail Associate Connie Brown told The Columbian newspaper this week. The ball sits in Brown’s work area and is just shy of 12 inches in diameter — […]
A new video shows how the Postal Service’s search for ways to improve delivery helped spark the #PostalProud movement. “It began with a question,” a narrator states at the start of the video. “We set out on a journey asking ourselves: How can we better deliver with care?” The search for answers led to a dialogue […]
Trenton, OH, Letter Carrier Heather Hollister recently noticed mail piling up in a customer’s box and took it to the woman’s front door, where she heard cries for help. After Hollister called 911, first responders arrived, broke down the door and found the customer lying in the garage, where she had been for two days. […]
“Each of us has the power to build customer trust each day simply by doing our jobs well. The overall success of the organization has been, and will remain, exceeding customers’ expectations.” […]
Most employees can’t view external videos on postal computers. However, employees can watch videos posted inside the firewall by visiting USPS-TV. […]
You always hope you’ll rise to the occasion like South Gate City, CA, City Carrier Assistant Brian Williams did. He’s a fantastic co-worker and hero. […]
Postal Service employees came to the aid of last-minute tax filers April 18, although most people went online to submit their returns. USPS estimates it canceled 63.9 million First-Class Mail pieces, up slightly from last year’s number (63.7 million pieces) but down 38 percent from the number processed on Tax Day a decade ago. The […]
The Postal Service is using technology to track mail containers as they’re transported throughout the USPS network. The Container Tracking System displays transportation schedules and container scanning activity in near-real time, allowing managers to make adjustments to meet processing and delivery targets. The system is part of the Postal Service’s broader efforts to use data […]
An iconic landscape painting linked to the national park system’s creation will be featured on the Postal Service’s 12th park stamp image this year. The stamp image, unveiled April 19, features a landscape detail from an oil painting that is housed inside a mansion at Marsh-Billings-Rockefeller National Historical Park Mansion in Vermont. The stamp is […]
The Postal Service’s Irresistible Mail site has been nominated for a Webby Award, an international honor for excellence on the Internet. The site, which highlights innovative designs and print and digital technologies, is nominated in the advertising and media business products category. The public can vote for the winners until April 24. The Webby Award site […]
The National Safety Council will accept nominations for the 2016 Joseph M. Kaplan Safe Driver Award until Thursday, April 30. The award recognizes USPS drivers with outstanding safety records. Here’s the criteria: Nominees must meet the minimum requirement of driving for 15 years or 100,000 miles without a preventable accident. Nominees must be full-time drivers […]
Famed actress and diplomat Shirley Temple became the 20th inductee in the Postal Service’s Legends of Hollywood stamp series April 18. “This stamp serves as a lasting tribute to her legacy as a world-renowned actress and for her distinguished career in public service and international affairs,” said PMG Megan J. Brennan, who dedicated the stamp […]
South Gate City, CA, Letter Carrier Ramon Perez was delivering mail recently when three men who appeared to be gang members surrounded him. One man told Perez he didn’t have “permission” to walk in the area. A second man hit Perez in the head and knocked the mail he was carrying to the ground. But […]
All employees with active ACE user IDs must complete CyberSafe 201: Data Protection, a training course in the Learning Management System, before April 30. The CyberSafe at USPS Blue site has more information about this course, which helps employees understand why security awareness is important. […]
“My goal is to serve the public with a smile and friendly greeting, and give customers a memorable experience.” […]
There have been many great photos of uniformed postal employees in Link recently. They look sharp and postal proud. […]
The Postal Service’s national scanning rating was 97.22 percent during the week ending April 8, rising for the second week in a row. Forty-two districts exceeded the national average, led by Arkansas (98.14 percent). Three areas beat the national number, beginning with Western (97.65 percent). Scanning allows customers to track their packages and other mail. It […]
The National Rural Letter Carriers’ Association (NRLCA) membership has ratified a new three-year labor contract with the Postal Service. The contract covers approximately 119,000 employees represented by the union. Highlights of the agreement include annual general wage increases, a reduction in the employer share of health premiums, and the preservation of workforce structure modifications achieved […]
Kevin McAdams has been named Capital Metro Area’s acting vice president, overseeing all operations in a region with more than 16 million customers. Chief Operating Officer David Williams announced the appointment last week. McAdams, a 38-year Postal Service veteran, succeeds Kristin Seaver, who has been appointed chief information officer. He previously served as the area’s […]
One of the world’s most famous landmarks will grace the eighth stamp commemorating the National Park Service’s 100th anniversary. Grand Canyon National Park in Arizona will be featured on the stamp, the Postal Service announced April 13. The image will be an iconic landscape painting by artist Thomas Moran. The canyon, considered one of the […]
Greensboro, NC, Letter Carrier Robert Hibbitts recently performed the Heimlich maneuver on a co-worker who was choking in the Post Office lunch room. The maneuver dislodged an object in the man’s throat. He recovered. […]
The CyberSafe 101: Passwords and Phishing and CyberSafe 201: Data Protection courses are available in the Learning Management System. The courses provide a basic overview of computer security issues and help employees understand why security awareness is important. Both courses must be completed by April 30. […]
Boca Raton, FL, Letter Carrier Richard Herrera deserves praise. When the 5-year-old girl was lost, she recognized Herrera as someone she could trust. This is why USPS tops the lists of most trusted government services. […]
“To grow the business, we’re continuously improving and adapting to meet the expectations of our customers.” […]
Read More… from Northern Virginia Marketing Manager Anthony Prisco
Online shoppers want their purchases faster than ever, which is prompting more retailers to offer same-day deliveries. Twenty-nine percent of consumers are interested in placing orders and receiving them later that day, according to a survey by Forrester Research. “Consumers are being conditioned to think about immediate satisfaction — to the degree that more and […]
This year’s Stamp Out Hunger food drive will feature a new twist. The annual drive, which will be held Saturday, May 14, allows USPS employees to collect food donations from customers. The donations are then distributed to local food banks. This year, customers in San Francisco, parts of New York City and Greenwich, CT, also […]
The Postal Service’s seventh upcoming park stamp will showcase Glacier Bay National Park and Preserve, part of Alaska’s famous Inside Passage. USPS previewed the stamp April 12. The stamp image shows the bay, which spans 3.3 million acres of rugged mountains, dramatic glaciers and deep-sheltered fjords. The stamp is one of 16 on a pane […]
PMG Megan J. Brennan has appointed Kristin Seaver chief information officer, a position that oversees USPS business insights, engineering systems, enterprise analytics, information security and infrastructure, and payment technology. Seaver previously served as vice president of Capital Metro Area, where she oversaw all mail processing, distribution, customer service and administrative functions in a region with […]
Chicago District is getting by with a little help from its friends. Great Lakes Area has formed a team to help the district strengthen service through a series of Lean Six Sigma business improvement projects. The 75-member team is comprised of managers from across the area, which includes Illinois, Indiana, Michigan and much of Missouri […]
I love Link’s new front page design. […]