I loved the Football fandom story. I also enjoy writing, as well as receiving, handwritten letters. The story has inspired me to write even more letters. I may even write to some of my favorite celebrities to see who writes back. […]
PMG Pat Donahoe and his predecessor, Jack Potter, and successor, COO Megan Brennan, recently came together at the National Postal Museum in Washington, DC. Donahoe, who became Postmaster General after Potter stepped down in 2010, will retire Feb. 1 after 39 years with USPS. Brennan will be the 74th PMG. […]
It pays to know your customers — something North Charleston, SC, Letter Carrier Mark Conway has been reminded of more than once. Conway recently noticed mail piling up at a sick customer’s home and knocked on the door to check on him. The man was dazed and dehydrated, so Conway gave him water and called […]
Employee Resource Management VP Rosemarie Fernandez will retire Feb. 1 after 37 years with the Postal Service. Fernandez joined USPS as a clerk in Van Nuys, CA, in 1977. She later served as San Francisco Postmaster and San Francisco District Manager before her current appointment in 2013. Employee Resource Management includes talent acquisition and retention […]
More shoppers are tracking their online purchases, with almost one-quarter checking six times or more to see when their packages will arrive, recent research shows. Seventy-seven percent of customers track their online orders, up from 68 percent in 2013, according to a study last fall by mailing services company Pitney Bowes Inc. One-third of consumers […]
“I do my best to help each and every customer. That’s what I strive for every day — to make my customers happy.” […]
Sea Island City, NJ, Letter Carrier Allen Dominic was delivering mail on a bitterly cold day when he noticed a woman lying on the ground near a residence. She was shivering and unable to talk. Dominic called 911 and covered her with his coat until emergency responders arrived. They said Dominic saved her life because […]
Customers needing assistance with refunds or other issues related to online transactions on usps.com should contact the Internet Customer Care Center at 800-344-7779. […]
USPS filed notice Jan. 15 with the Postal Regulatory Commission (PRC) of a price increase for Mailing Services products based upon Consumer Price Index (CPI) cap authority. The filing, if approved, would keep Forever stamps at their current price of 49 cents. Here are the current and proposed First-Class Mail prices for Mailing Services products: […]
PMG Pat Donahoe is receiving lots of praise as he prepares to retire Feb. 1 after 39 years with the Postal Service. Sen. Thomas Carper (D-DE), who recently served as chairman of a Senate committee that oversees postal matters, paid tribute to the PMG in a lengthy statement in the Congressional Record Jan. 13. “During […]
“CBS Sunday Morning” is scheduled to air a report on stamp collecting Jan. 18. PMG Pat Donahoe was interviewed for the segment, along with prominent collector William H. Gross and David Robinson, a Virginia accountant who found one of the 100 “upright” Inverted Jenny stamps released in 2013. The feature is intended to remind people […]
This year’s Postal Service holidays were recently posted on usps.com: Monday, Jan. 19: Martin Luther King’s birthday Monday, Feb. 16: Presidents Day Monday, May 25: Memorial Day Saturday, July 4: Independence Day Monday, Sept. 7: Labor Day Monday, Oct. 12: Columbus Day Wednesday, Nov. 11: Veterans Day Thursday, Nov. 26: Thanksgiving Day […]
Receiving a hand-written letter is special, which is something 12-year-old Cade Pope knows well. “It shows more expression and feelings, rather than typing it on a computer,” Cade recently told The Washington Post. “And it explains a lot more if you actually write it, because you can actually tell what they are trying to say.” […]
“Customers are online, watching to see where their packages are in the system. That’s why scanning accuracy is so important.” […]
The latest Heroes’ corner story really touched my heart. It makes me proud to be a fellow USPS employee. I would like to thank Jeremi O’Neal for being such a caring person. […]
Moments after Sioux City, IA, Letter Carrier Robert Meyer delivered mail to a residence, he heard the customer calling for help. She had slipped on a patch of ice and injured her head. Meyer called 911 and stayed with her until help arrived. She was taken to a hospital where she recovered. The woman’s family […]
Check out the Learning Management System (LMS) Welcome Page for popular courses, news and tips that will make navigating the course catalog easier. Navigate to the Learning Portal, then go to the “Navigation” column on the left side of the page and select “LMS Welcome Page.” […]
The Postal Service will issue two stamps this year that highlight the American flag and black history. The Stars and Stripes Presorted Standard stamp features three stamps with images of wavy red and white stripes on a field of blue and five-pointed stars. Together the stamps form an image of a waving American flag. The […]
Greensboro, NC, District Manager Russell Gardner has become the first district manager to obtain black belt certification through the Postal Service’s Lean Six Sigma (LSS), a business improvement process that emphasizes innovation and efficiency. “Russ serves as an example and inspiration to other district managers to pursue their LSS black belt certification,” said Continuous Improvement […]
National scanning performance for the week ending Jan. 9 was 96.07 percent, up almost half a point from the previous week. Southern Area maintained its hold on first place as of Jan. 14, with a rating of 96.37 percent. Eastern (97.32 percent) rose from fourth place the previous week to second. Western Area (96.27 percent) […]
Willingboro, NJ, Letter Carrier Jared Dilello was on his route when he saw a man on the ground who appeared to be ill. He called 911 and followed the operator’s instructions for administering CPR. The man revived just as emergency personnel arrived. They commended Dilello for his actions and took the critically ill man to […]
If you suspect that security on your USPS-issued mobile device has been compromised, contact the Computer Incident Response Team at 866-877-7247 or uspscirt@usps.gov. […]
“The time is ripe for us to make a major push to capture new business in the rapidly growing package delivery market. We know where our competitors’ trucks are going. Let’s identify those businesses and offer a better alternative.” […]
I am proud of our “everyday heroes.” I am also proud their stories are written as full articles in Link. I would like to say thank you to each of them. […]
Who says the mailing business is all work and no play? The Postal Service is now shipping products overseas for an Indiana toy store, thanks to Indianapolis Field Service Representative Mary Drake-Richardson, who arranged the deal. It began when Drake-Richardson learned the toy store wanted to expand into the international market. After touring the facility […]
With frigid temperatures across much of the nation, the Postal Service has been in the news as local media report on employee efforts to move the mail. Buffalo, NY, Letter Carrier Deborah Lyons, a 19-year postal veteran, told Time Warner Cable News that delivering mail doesn’t get any easier during extreme weather. “You just have […]
Postal Service employees recently recovered misdelivered football tickets just in time for a West Virginia family to attend a game in Texas. The family flew to Texas on a Friday to see a West Virginia University Mountaineers football game on Saturday, but their tickets had not arrived in the mail. Frantic, they contacted the Postal […]
Computerworld magazine recently profiled Chief Information Officer Jim Cochrane and digital innovation at the Postal Service. Cochrane, a 40-year USPS veteran, began as a clerk and worked his way up to CIO, a position he accepted in 2013. “I’m a nontraditional CIO. I don’t write code, and my background isn’t IT,” he said. Computerworld cited […]
Way to go, Kendra Miller. Thank you for helping a customer in need. […]
Today’s hero is the full-length story, Heroes’ corner […]