Western Area and Northland District continued to lead the scanning performance standings during the week ending Sept. 18. With a rating of 97.4 percent, Western maintained its long winning streak among the areas. Capital Metro (96.97 percent) rose from third to second place, while Eastern (96.64 percent) ended the week in third. Western’s Northland District, […]
The Postal Service will offer several holiday stamps this year, including recent favorites and new releases. Stamps based on “A Charlie Brown Christmas” will be issued Oct. 1, followed later in the month by Geometric Snowflakes. Post Office customers also will be able to purchase the following stamps from previous years: Virgin and Child by Gossaert (2013) […]
Moulton, AL, Letter Carrier Jeffery McCrary was delivering mail inside an apartment building recently when he heard a woman calling for help. McCrary ran to an apartment and found fire coming from a stove and climbing a wall. Knowing water isn’t the best way to fight a grease fire, McCrary used salt to extinguish the […]
The Postal Service has created guidelines to help employees better assist customers with product or service complaints. A copy of the Complaint Handling Guidelines was mailed to every Postmaster in September. The guidelines also are available online. Employees should view complaints as opportunities to restore consumer confidence in the Postal Service, according to the guidelines. […]
Way to go, Ben Lovato and Jim Kimber, for keeping the firefighters out west connected to their loved ones back home. […]
Phishing — attempts to steal IDs, passwords and other sensitive information from an employee or consumer — are prevalent online. Visit the CyberSafe at USPS site on Blue for tips to identify and avoid phishing scams. […]
“I take great pride in my work and I encourage [every employee to do the same].” […]
Direct mail remains a valuable method for political candidates to reach voters, even in the age of emails and texting, top strategists say. “In a world with so much other distraction, direct mail is becoming more effective not less,” consultant Andy Yates writes in a new essay for the Campaigns & Elections news site. Yates quotes […]
Disasters can occur at any time, so it’s important to know how you and your family members will contact each other afterwards. Experts offer these tips: Complete a contact card for each adult family member. Keep the cards in a wallet or purse. Also, complete cards for children and put the cards in their backpacks […]
Not long ago, several Postal Service districts had choirs or bands. The tradition has mostly faded — but not in Philadelphia District. The Philadelphia Postal Choir sings at a variety of events, particularly around the holidays. The choir also serenaded PMG Megan Brennan at an event earlier this year. The choir traces its roots to 1985, when […]
Peter Pontzer, an administrative law judge for the Postal Service, was vacationing with his family along the North Carolina coast in July when two teenage swimmers became caught in rough waves. Pontzer grabbed a buoy and swam out to assist another rescuer. They recovered a 13-year-old-boy and brought him safely back to shore. They then […]
“I’m serious about scanning and I make sure employees I supervise are serious about it too. Customers want it, they pay for it and expect it, and they deserve it.” […]
Read More… from Richmond, VA, Customer Services Supervisor Eddie Smith
I loved the Charlie Brown holiday stamps story. I can’t wait to get them in my office. […]
Most employees can’t view external videos on postal computers. However, employees can watch videos posted inside the firewall. Go to USPS-TV for a list of these videos. […]
As the anniversary of 9/11 approaches, the Postal Service reminds employees to remain vigilant about workplace security. You can help keep your workplace secure by always wearing your ID badge and locking building doors to prevent unauthorized entry. Locked doors are occasionally opened to let employees and mail in and out. At all other times, […]
Detroit Letter Carrier Evangeline Johnson was delivering mail recently when she noticed smoke coming from the back of a house. “Something didn’t feel right,” said Johnson. She rushed into the backyard and saw the rear of the home was engulfed in flames. Johnson called 911 and knocked on the door to alert the residents. The […]
A retired German postal worker recently discovered the world’s oldest message in a bottle while vacationing off the northern European coast. Marianne Winkler and her husband found the bottle while walking along Amrum Island in the North Sea. The bottle contained a postcard promising a reward of one shilling if returned to the Marine Biological […]
More retailers are allowing online shoppers to pick up their orders in stores, a practice that appeals to consumers who want to avoid shipping costs. Forty-one percent of retailers offer in-store pickup services, but the number is expected to almost double during the next three years, according to a recent survey by Boston Retail Partners. […]
If you have a Postal Service mobile device, you must configure the settings to enable the passcode lock and auto-lock options. For assistance, call the Information Technology help desk at 800-877-7435. Follow the instructions, then say “technical assistance” and “mobile device” when prompted. […]
“We all want to be fast, but the most important thing is to be safe and not have an accident.” […]
Great article on Franklin Square, NY, Retail Associate Elvis Jimenez selling the Elvis Presley stamps. […]
September is National Preparedness Month, held each year to encourage people to prepare for natural disasters and other emergencies. The reliability and resiliency of the Postal Service are vital to the country, especially in emergency situations, and a key element is the individual preparedness of all postal employees, both at work and at home. “Your […]
As soon as Belton, SC, Rural Carrier Roxanne Nalley got out of her vehicle to deliver a package to a customer, she noticed a strong gas odor coming from the house. The homeowner told Nalley that her eyes had been burning ever since gas was delivered to her home the day before. The tank had […]
Have you started a Postal Service career job within the last few years? If so, the date you began your career appointment determines which Federal Employee Retirement System (FERS) category covers you. If you were hired after Jan. 1, 2013, and have no previous federal service — or if you had less than five years […]
Postal Service employees regularly shut off lights and recycle paper, but many say they would like to do more to promote sustainability, a new survey has found. More than 9,300 participants completed the voluntary questionnaire, which was distributed to 40,000 employees earlier this year. The newly published results show more than 90 percent of respondents […]
Mail processing equipment (MPE) is used to perform functions such as canceling, sorting and culling. The Postal Service uses more than 8,500 pieces of automated MPE to sort almost half the world’s mail. […]
Rochester, NY, Letter Carrier John Lamuraglia was driving on his route when he saw a vehicle blocking the road. The driver was unresponsive and slumped behind the wheel. Lamuraglia called 911 and stayed until emergency responders arrived and tended to the driver. […]
Kudos to Greater Michigan District and the Mail Recovery Center for finding Jim Ketchum’s lost ring. […]
“It’s important to make sure the mail is delivered every day in a timely fashion and that carriers hit the street and return on time.” […]
Read More… from Lawrenceville, GA, Customer Services Supervisor Janelle Cason
The Postal Service has approved investments of more than $1.5 billion since last October, Chief Financial Officer Joe Corbett reports in his latest “Dollars and Change” video. The new vehicles include left-hand drive extended capacity cargo vans, minivans, service vehicles and 2-ton mixed delivery and collection trucks. Equipment investments include new package sorting machines and […]