ACE the course. Effective Oct. 2, new Postal Service contractors who have ACE IDs must complete all required cybersecurity training. New contractors with ACE IDs will operate under limited system access until their CyberSafe at USPS training is completed through the online Learning Management System. Postal employees who manage contractors will receive auto-generated emails from […]
James Toolan is a great example of how a smile can make a huge difference. […]
Oakwood, OH, Rural Carrier Kelli Bear had just pulled up to a mailbox recently when she heard a faint cry for help. She looked around and saw that a customer across the road was pinned underneath a large riding lawn mower. Bear rushed to help the man, who had gotten trapped when the mower fell […]
“I like serving our customers. When they come in with a good attitude, it’s easy to provide them with excellent service in return.” […]
Read More… from West Tulsa, OK, Retail Associate Sherrell Drake
USPS is providing employees with the tools and training they need to excel in their jobs, PMG Megan J. Brennan told a recent meeting of Postmasters and other managers. “As leaders of the Postal Service, you shape the culture for our employees and the experiences for our customers,” the PMG said. She delivered her remarks […]
Training reminder. The USPS Ethics Office is offering a refresher course covering federal ethical conduct laws. The session will provide an overview of ethics laws that apply to all federal employees. USPS will offer the session through WebEx several times from Sept. 13-29. (Employees at Postal Service headquarters in Washington, DC, should take the ethics […]
If you didn’t get a chance to see the National Postal Museum’s recently concluded exhibition on mail trolleys, relax. “The list” has you covered with these five facts: 1. The success of “rail mail” led to the trolleys. In the mid-19th century, the Post Office Department launched the Railway Mail Service, which dramatically reduced delivery […]
I was a distribution clerk at the Quail Heights Post Office when Hurricane Andrew struck in 1992. I remember it like it was yesterday. I’ve worked in Kentucky for 23 years, but I think of my colleagues from Miami often. […]
Rural Carrier Associate John Flanagan Jr. was delivering mail recently in Swanton, MD, when he spotted a boater in trouble in the Savage River. The man’s craft had overturned and he was struggling to get to safety. Flanagan pulled over and called out to the man, telling him to swim to the nearest bank, across […]
“We can only achieve a great tomorrow by working today to build it.” […]
Mary Schrader went all in when a customer approached the Churubusco, IN, letter carrier recently with a special request. While Schrader was delivering mail, Pam Wirges asked the longtime USPS employee to teach her eight grandchildren about the Postal Service. “People don’t write letters anymore,” said Wirges. “I wanted to go to the Post Office, […]
The Postal Service is encouraging employees to beware of fake charities seeking donations for Hurricane Harvey victims. Scammers often use high-profile natural disasters to con money and financial information from people eager to help. The USPS CyberSecurity Operations Center (CSOC) has already received reports of such attempts. To avoid falling prey to fake charities, employees […]
Labor Day, a federal holiday that honors the social and economic achievements of American workers, is Monday, Sept. 4, this year. “The Postal Service is proud to observe Labor Day,” said PMG Megan J. Brennan. “We take special pride in honoring the dedication and hard work of the many postal employees who help our organization […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.77 percent during the week ending Aug. 25, down from one week earlier. Western (98.15 percent) topped the areas, while Dakotas (99.11 percent) led the districts. To see the latest results, go to the Enterprise Analytics site and select “Scanning” on the left hand side, and then “DES […]
I was so happy to see the “No finders, keepers” article. It’s sad to find out some antiques or memorable items have been disposed of. There is great national and local history being destroyed, along with memories that some of us old-timers hold dear. […]
“I strive to achieve targets that have never been met before and provide service that is above and beyond what our customers have grown to expect.” […]
Read More… from Alexandria, VA, Postmaster Mario Di Patrizio
A Postal Service employee recently drew on his Marine Corps combat first aid training to save the life of a customer injured in a devastating accident. Retail Associate Kenneth Arnold was working at the Searcy, AR, Post Office when a car driven by an 87-year-old woman crashed into the building, striking a 47-year-old man and […]
A USPS district where managers use creative approaches to promote safety is the subject of the latest “Engage” episode. Sierra Coastal District Manager Greg Wolny regularly invites employees to attend his management meetings so they can see for themselves how much time the district devotes to safety. “You want the employee to want to work […]
Stamps have helped Richard Sossi throughout life’s ups and downs. The Stevensville, MD, resident has served in the Navy, run a small business and served two terms in his state’s legislature. Last year, when Sossi had surgery to remove a brain tumor, philately became part of his recovery process. “I purchased many stamps just before […]
You see ZIP Codes every day, but how much do you know about them? “The list” is here to help you sort it all out. 1. “ZIP” stands for “Zoning Improvement Plan.” The five-digit codes were introduced in 1963 and assigned to every address in the nation to better sort and deliver mail. 2. Mr. […]
Campbell, OH, retail associates Jeniene Perez and Sabrina Williams recently became concerned by an older customer’s pattern of Priority Mail Express shipments to an address in New York City. The man, they suspected, was being scammed. The attentive duo alerted local Postmaster John Dickey, who contacted the Postal Inspection Service for guidance. When the customer […]
Read More… from John Dickey, Jeniene Perez and Sabrina Williams, Campbell, OH
I attended a career conference like those described in “Postal pathways.” It was a great learning experience. […]
“Cultural diversity is a form of appreciating the differences in individuals and realizing the value they bring to a diverse workforce.” […]
USPS is taking its show on the road. The organization annually participates in about 60 trade shows, where employees tout postal products and services to a variety of potential customers. USPS estimates its overall return on these investments is about 4,000 percent. “The whole point of attending a trade show is to get sales leads,” […]
A new USPS video shows highlights from the recent dedication of the Disney Villains stamps. PMG Megan J. Brennan explains how Disney artists went into the studio’s famed vault to create the stamp artwork. “The result is a unique set of new images created specifically for these stamps,” Brennan says. The 1-minute, 20-second video also […]
Solar express. Don’t be left in the dark by the total solar eclipse. The historic event will occur Monday, Aug. 21, when the sun, moon and Earth align, turning day into night for a few minutes. The eclipse will produce a 70-mile wide “path of totality” through 14 states. The path is expected to begin […]
The USPS Wellness team is reminding employees to check their blood pressure if they haven’t done so recently. The Centers for Disease Control and Prevention estimates that 75 million people in the United States have high blood pressure, also known as hypertension or the “silent killer.” Normal blood pressure is below 120 over 80. If […]
I’m proud of the Postal Service’s latest TV commercial. […]
“The most important cargo that we put into our delivery vehicles is our employees. They are the precious cargo that we need to deliver home safely every single day.” […]
Elizabeth, NJ, Letter Carrier Patrick Daly knew that customers Francis and Joan Downey were away on vacation recently. So when he was delivering mail and detected smoke coming from their home of more than 50 years, he knew it was up to him to try and save it. Daly rushed to a neighbor’s house and […]