Rural Carrier Luis Cortes recently had Certified Mail for a customer in Estero, FL. When he knocked on the woman’s door and she told him to come in, he was surprised to find her on the floor. She told him she’d fallen three days earlier. He immediately called 911. While waiting for emergency responders to […]
Emery Townsend, who has delivered mail in Somerset, CO, for more than 60 years, is an amazing and positive man. I also believe that if you love what you do, you will forever be happy and love life. […]
“I am motivated every day to give my customers the service they deserve and to be the best role model possible for the Postal Service.” […]
Read More… from East Peoria, IL, Letter Carrier Debbie Warren
The Postal Service has released a 1-minute video showing highlights from the recent Robert Panara stamp dedication in Rochester, NY. Panara, a pioneer in the field of deaf studies, became the 16th entry in the Distinguished Americans stamp series last month. “Robert was famous for his ability to establish immediate rapport with his students through his […]
For your information. The Postal Service recently honored five employees for their efforts to respond to Freedom of Information Act (FOIA) requests: Gary Desmond, a Suncoast District consumer and industry contact manager Kimberly Herbst, a St. Louis tort claim examiner and adjudicator supervisor Pamela Langley, a Detroit District consumer and industry contact acting manager Yvette […]
The “Easter parade” story made me smile. As sad as the situation is for Devin Suau, the 6-year-old with the brain tumor, I’m glad Framingham, MA, Postmaster Shawn Pitts and postal employee were there for him. […]
“Vehicles have three major blind spots: on the left, right and rear sides. Our goal is to make employees more aware of the importance of proper mirror adjustment and motor vehicle safety.” […]
When Letter Carrier Russell Markle was delivering mail recently in Boise, ID, and spotted smoke coming from a house, he wanted to be sure of two things: that firefighters were on the way, and that the recently widowed customer who lived there alone was safe. After he called 911, Markle went to the woman’s door […]
The following message is from PMG Megan J. Brennan: This coming week, May 7-13, is Public Service Recognition Week. Across the United States, cities, counties, states, federal agencies and service organizations are joining together to honor public servants and connect Americans with their government. Public Service Recognition Week has been celebrated the first full week […]
The Postal Service reduced facility energy usage per square foot by 4.1 percent from 2015-2016, the recently published Annual Sustainability Report shows. USPS also reduced scope 1 and 2 greenhouse gas emissions — which include emissions from Postal Service-owned vehicles, facilities and indirect sources such as electricity and steam — by 19.3 percent from 2008 […]
Dream home. Coy Hill, a flat-sorting machine clerk in Jackson, MS, recently won a home through a fundraising promotion for St. Jude Children’s Research Hospital in Memphis, TN. The 3,100-square-foot, four-bedroom, four-bathroom home is located in a gated community with a clubhouse, tennis courts and other amenities. The home’s estimated value is $487,000. “I never […]
The cries of “Help me! Help me!” were faint but distinct as Rural Carrier Minette Hess recently delivered mail to a home in Mount Vernon, OH. She looked around and saw customer Brian Boggs pinned beneath an SUV in his driveway. He had been working on the vehicle when it slipped out of gear and […]
I loved the “Attention!” story. I have nothing but praise and gratitude for USPS military veterans. […]
“It takes all of us working together to be part of the solution for our customers.” […]
Dean Ball believed his wedding ring was gone for good. Ten years ago, the Abilene, TX, resident lost the $1,400 gold ring — a gift from his wife. “I thought I lost it on a job somewhere,” Ball said. Recently, Ball watched his letter carrier, Hector Piazza, walk across Ball’s front lawn to deliver his […]
More than 800 Post Offices across the nation will hold events to mark National Small Business Week, which is April 30-May 6. The events will include workshops and other activities where entrepreneurs will learn how USPS can help them grow their businesses. “No business is too small to benefit from USPS products and services,” said […]
Luxury apartment dwellers aren’t that excited about workout rooms, internet cafes and swimming pools anymore. Instead, renters want facilities where they can store and retrieve packages, according to a new study by the University of Houston. These services could prove attractive as more consumers skip malls and department stores to shop online and package deliveries […]
Letter Carrier Josue Ramirez had just driven past a customer while delivering mail recently in Waipahu, HI, when he sensed trouble. The woman was walking her bichon frise, and he noticed two stray pit bulls heading their way. Glancing in his rearview mirror, he saw the pit bulls about to attack. The postal employee stopped, […]
“Many businesses take advantage of the positive impact direct mail provides. It gets directly into the home and creates a one-to-one connection with the intended customer.” […]
Read More… from Alabama District Retail Manager Carol Brekle
I don’t think Hollywood has the information featured in the “Box populi” story. I don’t think I’ve ever seen anything other than blue collection boxes in period movies. […]
USPS has released Delicioso, a booklet of 20 stamps that celebrate the influence of Central American, South American, Mexican and Caribbean foods and flavors on American cuisine. The stamps feature six dishes from an array of Latin American culinary traditions that have found new life and variations in the United States. The dishes are tamales, […]
Greater Indiana District is sprucing up one of the Postal Service’s most recognizable symbols — its blue collection boxes. Employees recently inspected boxes throughout the district and identified about 500 that need to be restored or replaced. “The seasons are hard on them, leaving faded paint and rust over time,” said Indianapolis Maintenance Operations Manager […]
The Postal Service wants managers and employees to begin preparations for this year’s Stamp Out Hunger food drive. In a recent memo, Chief Operating Officer David Williams asked area vice presidents to ensure they have the necessary operational, staffing and transportation plans in place for the annual campaign, which will be held Saturday, May 13. […]
“When a customer walks out the door, they have entrusted me with a valuable item they want delivered to a family member or friend. It’s important to make sure I do my part to make it happen.” […]
“Little mailman” was a great story. I love the letter that Bloomsburg, PA, City Carrier Assistant Wes Winter wrote to the child reminding him “not to lose his spark.” We should all remember that every day. […]
A postal customer in Moorhead, MN, recently became trapped in his garage while working on his car. Letter Carrier David Martin was the first person to respond to the man’s cries for help. He discovered that the customer had gotten entangled in an electrical cord, fallen and knocked over a large board that had pinned […]
Pacific Area VP Dean Granholm will retire May 3 after more than 35 years of federal service. Granholm was appointed Pacific Area’s vice president in 2012. Under his leadership, the area optimized delivery performance, improved customer service and introduced online tools to manage delivery units and retail facilities. “Dean has been a transformative leader,” PMG […]
The Postal Service offers several resources to help employees answer consumers’ questions about Informed Delivery. Informed Delivery is an optional, free feature that provides residential consumers with digital previews of their incoming mail. What should you do if you receive questions about Informed Delivery? • If you encounter a consumer who is not signed up […]
A total of 6,755 Postal Service employees were attacked by dogs in 2016, according to statistics USPS recently released to kick off National Dog Bite Prevention Week. Here are the top 10 city rankings, including the number of attacks recorded there during the year. 1. Los Angeles (80) 2. Houston (62) 3. Cleveland (60) 4. […]
An accident with a circular saw recently left an Omaha, NE, postal customer in dire need of help after he cut off two fingers. “He was alone, couldn’t talk straight, was very disoriented — I think he was going into shock,” said Rural Carrier Roger Vaad, who was delivering mail when the man came running […]