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Helping hands

USPS makes special delivery, receives praise

Two USPS employees stand together
San Marcos, CA, City Carrier Assistant Mason Dick and Postmaster Dave Webster helped the local Business Service Network accommodate a customer’s request.

The Postal Service recently received praise from another shipper after several employees worked together to honor a disabled customer’s special delivery request.

A San Marcos, CA, resident who was expecting a FedEx SmartPost package contacted the company with delivery instructions. The woman is disabled and has a hard time accessing the front of her home, so she asked that the parcel be left at the back door.

Because USPS was scheduled to deliver the parcel on FedEx’s behalf, the company contacted Pacific Area’s Business Service Network (BSN) for assistance.

Betsy Jay, Pacific Area’s senior BSN specialist, called San Marcos Postmaster Dave Webster, who tracked down the package and asked City Carrier Assistant Mason Dick to accommodate the woman’s request.

Dick obliged, prompting expressions of gratitude from both the customer and FedEx.

“Just another example of why we value your partnership,” said Joe Gray, a senior manager at the local FedEx hub.

Jay said the positive outcome helps underscore the importance of the USPS Business Service Networks, which provide business customers with a variety of services, including updates about their mailings.

“This was such a postal proud moment for me,” Jay said.

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