Letter Carrier Jeffrey Boyd was delivering mail in a Port St. Lucie, FL, neighborhood one day last winter when he spotted a customer who’d fallen in her driveway. Boyd rushed to the woman’s aid, called 911 and stayed by her side until emergency responders arrived. She later mailed a note of thanks to the local […]
My name is Neana Long and I’m the veteran programs recruiter working at Postal Service headquarters in Washington, DC. I focus on military veteran recruitment and retention through hiring initiatives and employee veteran outreach. I was in the Marine Corps from 1993-2001, and I believe my status as a veteran allows me to have insight […]
The Postal Service is reminding employees that they must comply with local and state orders or directives to wear face coverings during the coronavirus pandemic. All employees, including those who do not deal directly with the public, must adhere to these orders and directives. Employees are also required to wear face coverings when they are […]
The Postal Service expanded its Extended Mail Forwarding market test nationwide on Oct. 1. Extended Mail Forwarding allows customers to pay a fee to extend an existing permanent Change of Address request in six-month increments for up to 18 months. USPS began testing the service in nine districts on Aug. 1. By Sept. 27, the […]
Postal Service facilities should return U.S. flags to full-staff. On Sept. 19, President Donald Trump ordered flags to fly at half-staff to honor Supreme Court Associate Justice Ruth Bader Ginsburg, who died the previous day. According to the order, flags should be flown at half-staff until sunset on the day of interment, which occurred Sept. […]
Letter Carrier Timothy Grzegorczyk was delivering mail at a Milwaukee apartment building one day last fall when he saw a familiar face in the lobby: an older customer who frequently awaits his arrival. Grzegorczyk was concerned, though, to find the woman breathing heavily, so he asked her if she needed medical attention. The customer declined, […]
The Postal Service is testing a feature that aims to grow Informed Delivery by providing shippers with new marketing opportunities. During the test, companies that ship products with USPS will be able to provide recipients who are Informed Delivery customers with digital content related to the package. When the customer opens their Informed Delivery daily […]
The Postal Service has updated its FAQs on the Families First Coronavirus Response Act, a law that requires some employers to provide workers with emergency paid sick leave and expanded family and medical leave for child care. The update includes child care information that parents and caregivers will find useful for back-to-school season. The FAQs […]
Postmasters, managers and customer services supervisors will soon receive a Business Connect kit that details strategies for promoting direct mail and other USPS products and services to small businesses during the holidays. The kit, which is expected to reach recipients around Oct. 1, includes an event guide that explains how to facilitate virtual Grow Your […]
National Disability Employment Awareness Month begins Oct. 1. Here are some facts you may not have known. 1. More than 40 million people in the United States have a disability. This figure represents about 12 percent of the population, according to census data. 2.The most common types of disability involve difficulties with walking or independent […]
Rural Carrier Slobodanka Cadenovic was recently making deliveries in Williamstown, NJ, when she grew concerned that mail was piling up at the home of a customer who normally retrieved it daily. Cadenovic knocked on the customer’s front door but got no answer, so she checked with a neighbor — who had seen no sign of […]
USPS honored several postal customer councils (PCCs) this week in recognition of their creative and innovative efforts to strengthen relationships between the organization and business mailers. The PCC Leadership Award recipients were selected through a competitive process and rated on a set of criteria by an independent panel of judges. The annual awards were presented […]
My name is Nate Maxwell and I’m a postal inspector assigned to the workplace violence and security team at the Postal Inspection Service’s Houston Division headquarters. I strive each day to uphold our mission to ensure the public’s trust in the mail. No two days are alike as a postal inspector. One day, I could […]
A letter carrier’s acceptance of a cup of coffee from a business along his route has led to an almost $190,000 boost in revenue for the Postal Service. Joe Freitas of San Leandro, CA, regularly visits Proyecto Diaz Coffee while delivering the mail. The company’s owner, Fernando Diaz, often offers Freitas a cup of coffee. […]
The Postal Service will distribute additional reusable face coverings to all employees as part of the organization’s ongoing effort to help its workers stay safe during the coronavirus pandemic. COVID-19 Response Command and Supply Management are distributing the new coverings, starting this week. The distribution will continue through November. The new coverings are blue and […]
Thanks for “Lifeline,” the profile of Dr. Elaine Ferguson, the USPS associate medical director who is helping to protect employees during the coronavirus pandemic. […]
Maintenance Mechanic Patrick Edwards was recently working on sorting equipment at the Tucson, AZ, Processing and Distribution Center when he made a surprising discovery: A damaged envelope containing $1,000 in cash was caught in a gear, mere moments from destruction upon reactivation of the machine. Edwards immediately turned the envelope and cash over to the […]
The Constitution of the United States was signed in September 1787. Here are some things you may not have known. 1. The Constitution is the supreme law of the United States. The original document is made up of the preamble that begins “We the people” and seven articles that took effect in 1789 and establish […]
The CyberSafe at USPS team wants to help employees protect themselves during this year’s election season. Like they do during every election, scammers and cybercriminals are trying to take advantage of voters and using various tricks to obtain personally identifiable information. Often, these schemes take the form of political polls, surveys and voter registration requests […]
The USPS Health and Wellness team is reminding employees that the best way to stay healthy and prevent seasonal influenza is to get vaccinated every year. Getting your flu shot this season will be more important than ever. Flu vaccines don’t prevent the coronavirus, but they help to reduce flu-related illnesses, missed work and school, […]
The Postal Service is providing employees with information about an optional deferral of payroll taxes for workers. President Donald Trump recently issued a memorandum instructing Treasury Secretary Steven Mnuchin to allow employers to defer the collection of the employee portion of Social Security payroll tax between Sept. 1 and Dec. 31. This would not constitute […]
“Certainty 2,” the TV commercial that shows Postal Service employees working to make timely deliveries, is great. But when will USPS produce a commercial that celebrates retail associates? […]
Covington, WA, Rural Carrier Zenaida Purganan was making deliveries in the neighboring city of Kent last Christmas Eve when she heard a customer yelling for help inside a residence. The woman indicated she’d fallen in her shower and couldn’t get up, so Purganan immediately called 911 and remained on the scene until emergency responders arrived. […]
Postmaster General Louis DeJoy recently visited the Gulf Coast to thank employees for their work to improve service and to express his appreciation for their efforts to help customers recover from Hurricane Laura. At the North Houston Processing and Distribution Center, DeJoy discussed the Postal Service’s success at reducing late trips and delayed inventory — […]
Juan Ayala is always on the lookout for ways to help business customers along his route. During the past two years, the Irvine, CA, letter carrier has submitted 28 sales leads through Customer Connect, a partnership between USPS and the National Association of Letter Carriers that encourages carriers to identify sales opportunities. Ayala’s leads have […]
My name is Rebekah Chamberlain and I’m an operations support specialist at the Hartford, CT, Processing and Distribution Center. I work on a variety of projects, but as an operations support specialist, my main goal is to ensure the plant operates efficiently and in a way that meets our customers’ needs. I’m part of a […]
National Postal Customer Council (PCC) Day is Sept. 22, but do you know what PCCs do? PCCs are local organizations that help foster a close working relationship between the Postal Service and commercial mailers, with the goal of sharing information about new and existing USPS business products, programs and services. There are 144 PCCs across […]
Letter Carrier Kenneth Bosley Jr. was delivering mail one day last winter in a Burlington, VT, neighborhood when he spotted a customer in distress. The 89-year-old woman, in slippers and without warm clothing, had been locked out of her house for a half-hour and was stranded on her porch — fearful of slipping on ice […]
I so appreciate articles like “Art appreciation” that highlight public support for the Postal Service. However, I would have liked to have seen more of the artistic representations that were mentioned in the story. […]
The Postal Service is improving its Customer 360 platform, based on feedback from employees who’ve used the system since its introduction last year. Known as C360, the system shows when, where and how often a customer has previously contacted USPS for help, and it integrates other applications to help address customers’ inquiries faster. Here’s an […]