Alexandria, VA, Postmaster Mario DiPatrizio
“Providing customers with a positive experience promotes customer retention, brand loyalty and continued growth.” […]
jennifer_singleton
Posts by jennifer_singleton
Michael Biedakiewicz, Schererville, IN
Schererville, IN, Rural Carrier Michael Biedakiewicz was delivering mail recently when he noticed a home’s garage had caught fire. Biedakiewicz called 911 and alerted the residents, who escaped safely. Firefighters arrived and got the blaze under control before it seriously damaged the house. […]
Passwords
ACE computer passwords should be at least 15 characters long and contain three of the four following characteristics: uppercase letters (A-Z), lowercase letters (a-z), numbers (0-9) and special characters or symbols (examples: !, @, #). The CyberSafe at USPS site has additional password transformation tips. […]
Julianne Pepetone, Janesville, CA
“The Green Book” article was extremely enlightening. We must never forget the past and learn from it. […]
Reeled in
The CyberSafe at USPS team reminds employees to avoid phishing traps when using social media. Phishing occurs when online scammers convince someone to reveal personal information for the scammers’ benefit. Social media users who share pictures, status updates and other personal information with individuals they don’t know or trust can be vulnerable to these schemes. […]
Webby winner
The Postal Service’s Irresistible Mail site has won two Webbys, an international industry award that highlights online excellence. Judges honored Irresistible Mail with an award in the advertising and media business products category. The site also received a Webby People’s Voice Award, which is based on votes from the public. Irresistible Mail, which USPS introduced last year, […]
Making progress
Postal Service facilities across the nation are using 42 percent less energy than they did in 2003, the newly released USPS Annual Sustainability Report shows. Energy usage at the 32,000 facilities fell to 19.5 trillion British thermal units in 2015, down from 33.72 trillion units in 2003. The report also notes the Postal Service’s progress in […]
Write touch
In an age of tweets, snaps, posts and pins, letter writing is poised for a comeback, a Columbia University student journalist predicts. A.J. Stoughton, a columnist for the Columbia Spectator student newspaper, has penned an essay on the unmatched power of thoughtfulness and conversation that comes from written correspondence. “Maintaining a correspondence frees us of […]
Tech transfer
Jeffrey C. Johnson has joined USPS as Information Technology vice president, overseeing all postal computer systems, software and hardware. Johnson previously served as chief technology officer for the FBI, where he focused on strengthening threat awareness capabilities and improving the strategic alignment of the agency’s projects and goals. He also worked as a vice president […]
CyberSafe at USPS courses
Employees with active ACE IDs must complete the CyberSafe 101: Passwords and Phishing (course number 1002451) and CyberSafe 201: Data Protection (course number 10024852) courses by April 30. Users who don’t meet the deadline will have their system access suspended until the courses are completed. The CyberSafe at USPS site has more information. […]
Dakotas District Field Recruiter Tracie Wallenberg
“The Postal Service is a great place to work. This is a tremendous opportunity to experience a job that is very challenging and rewarding.” […]
Read More… from Dakotas District Field Recruiter Tracie Wallenberg
Marcus Pierson, Rome, OH
Rome, OH, Retail Associate Marcus Pierson heard a loud bang recently and discovered a man lying on the Post Office lobby’s floor. Pierson called 911, talked to the man and stayed with him until paramedics arrived. He also contacted the man’s wife to tell her about her husband and let her know their dog was […]
Crystal Alicea, Star, ID
I love “The Inspectors.” I’m so happy it was renewed for another season. It’s very informative. I never miss an episode. […]
Young and political
Millennials are never far from their digital devices, but they also pay close attention to political mail, a new study has found. Eighty percent of millennials — a term that generally describes adults born after 1980 — prefer to receive political ads by mail rather than online, according to the study. Seventy-eight percent of these […]
Postal Bulletin
The Postal Bulletin’s latest issue highlights National Dog Bite Prevention Week, which will take place May 15-21. USPS marks the event each year by emphasizing the organization’s efforts to reduce dog attacks and bites, two of the nation’s most commonly reported public health problems. The article includes prevention tips and communication materials that can be […]
Parks preview
The Postal Service has revealed the pane that will showcase its upcoming National Parks stamps. The pane, previewed April 28, arranges the stamps to approximate their locations around the United States. Alaska’s Glacier Bay National Park and Preserve is in the upper left, Maine’s Acadia National Park is in the upper right, Florida and Mississippi’s […]
Labor update
The Postal Service and the American Postal Workers Union (APWU) have reached a one-year extension of a contract covering approximately 1,150 Information Technology and Accounting Services bargaining-unit employees. The employees work in USPS data centers in St. Louis; Eagan, MN; San Mateo, CA; and Wilkes-Barre, PA. Terms of the agreement include general wage increases and […]
Dream job
When Osage, IA, Postmaster Jennifer Reinke joined the Postal Service six years ago, she had her sights set on a leadership role. “I said I wanted to be the Osage Postmaster and I’ve met the goal,” Reinke told The Press News this month. She was promoted to a management position six weeks into her postal […]
Kimberly Duncan, Biloxi, MS
I can hardly wait for the dedication of the National Park Service stamps on June 2. The images are absolutely amazing. […]
James McRoberts, Hazelwood, MO
Hazelwood, MO, Letter Carrier James McRoberts recently noticed uncollected mail in the box of a customer who lived alone. No one answered when McRoberts knocked on the man’s front door, and neighbors said they hadn’t seen him in several days. McRoberts called 911. Emergency responders entered the house and found the man, who had died […]
Richmond District Learning Development and Diversity Manager Carl Walton
“Managers say the New Supervisor Program yields great results. It provides an organized framework for their duties and serves as the foundation for their future growth.” […]
Read More… from Richmond District Learning Development and Diversity Manager Carl Walton
Personal information
Avoid sharing any personal information — such as your full name, address, birthdate or phone number — with unfamiliar individuals or websites. The CyberSafe at USPS site has more information. […]
Conservation culture
The Postal Service is striving to reduce its impact on the environment, Chief Sustainability Officer Tom Day told attendees at an Earth Day celebration in Dallas last week. “This is an essential part of our brand and aligns with our longstanding history of being a socially responsible member of the communities we serve,” Day said. […]
Gone mobile
More online shoppers are making impulse purchases on their mobile devices, a phenomenon known as “snacking” that could drive further growth in the shipping sector. Instead of placing one big order from a computer, people are increasingly buying a few items in multiple orders on their phones throughout the day, The Wall Street Journal recently […]
Warning signs
The Federal Trade Commission is warning consumers to watch out for online scams promising to help victims of the recent earthquakes in Ecuador and Japan. Fraudsters are using phishing emails, phone calls and other methods to scam donations from unaware consumers. To protect yourself, the CyberSafe at USPS team and the Postal Inspection Service offer these tips: […]
Celebrating Mom
The Postal Service is offering several specials to promote Mother’s Day, one of the busiest card-sending times of the year. Through April 30, there’s no purchase fee on $50 American Express gift cards. Also, customers can purchase gift cards for $25, $50 or any even dollar amount between $25 and $100. Additionally, select Post Offices […]
‘America’s Best Idea’
Now that you’ve seen all of this year’s National Park Service stamps, would you like to learn more about the parks themselves? If so, PBS has you covered. The public television network is showing its acclaimed 2009 documentary series “The National Parks: America’s Best Idea” this week. Ken Burns directed the 12-hour, six-part series, which […]
Angelica Bruno, Penn Yan, NY
When Penn Yan, NY, Letter Carrier Angelica Bruno noticed mail piling up in a customer’s mailbox recently, she looked in the home’s window. Bruno saw someone lying on the floor and immediately notified Postmaster Cynthia Bailey, who called 911. The customer was taken to a hospital and is now recovering. Bailey praised Bruno for handling […]
Front Royal, VA, Officer in Charge Vickie Grimes
“We know an engaged workforce is committed to their work and advances the organization. That’s why USPS is committed to engaging every employee.” […]
Read More… from Front Royal, VA, Officer in Charge Vickie Grimes
ZIP Code Management Instruction
USPS has issued a management instruction establishing policy and procedures for ZIP Code boundary reviews. The document outlines functional area responsibilities, customer support and customer survey guidelines. It also contains attachments to help identify internal and external issues, potential administrative solutions, quantifying effects and estimating costs. A sample district customer survey for affected customers is […]