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Tips of the Day
Defusing an angry customer
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Mail
Suzette McNair, New York City
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Heroes
Larry Turner, Houston
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Quotables
Fayetteville, NC, P&DC In-Plant Support Manager Stan Griffin
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Innovation for the nation
Houston employee wins award for improving mail processing
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Heroes’ corner
North Carolina rural carrier helps rescue stroke victim
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Fraud busters
New York letter carriers help expose crime ring
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Direct hit
Companies using data to improve mailings
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Heroes
Dorothy McCarthy, Lake Stevens, WA
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Mail
Leona Da Cunha, Pensacola, FL
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Quotables
Lindenhurst, NY, Postmaster David Mannino
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Tips of the Day
What’s RTS?
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Retail details
New software being deployed nationally
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Full bloom
USPS displays bouquet of Water Lilies stamps
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The mail moment
Employee idea generates $820,000 in revenue
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Quotables
Milwaukee, WI, Letter Carrier Ed Hanssen on looking for sales leads
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Tips of the Day
Ring, ring, ring
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Heroes
Louis Mustillo, West Seneca, NY
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Another first
Rochester, NY, welcomes first woman Postmaster
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Texas tenacity
Employees stop lottery scam
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Manabe to leave USPS
CMSO thanked for three years of service
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Quotables
Los Angeles Letter Carrier Johnnie Jameson
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Tips of the Day
Handling damaged articles
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Mail
Raschelle Parker, Washington, DC
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Heroes
Pamela Mullen, Ashmore, IL
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Postal Bulletin
New issue highlights Lean Mail Processing
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Lost and found
New film highlights power of written word
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Fresh test
USPS expands grocery delivery test
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Heroes
James Hinkle, Sherrard, IL
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Mail
Kathryn Armstrong, Cotuit, MA