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Heroes
Robert Barmore, Louisville, KY
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Girl power
Scouts mail congratulatory notes to PMG Brennan
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Tips of the Day
What’s PARS?
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Heroes
Steven Finkel, Las Vegas, NV
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Mail
Loretta Credo, New Orleans
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Quotables
Bloomington, IL, Field Sales Representative Jeri Mrowczynski, who recently helped a company lower its costs while generating $481,000 in new USPS revenue
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Cards for Chloe
Sick child learns power of mail
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North of the border
Mexican postal service hopes to emulate USPS technology
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Super sale
Grocery chain to spend $5.7 million on direct mailings
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Tips of the Day
Customer service skills
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Heroes
Mitch Hamilton, Kinston, NC
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Quotables
Louisville, KY, Sales Executive Michael Arvizu, whose team made the highest single revenue sale in Kentuckiana District’s history — $14.9 million
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Mail
Denise Williams, San Diego, CA
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Writers’ rooms
New York hotel encourages guests to pen letters
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Heroes’ corner
Carrier helps woman find her way home
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Getting ready
Employees receive advice on career advancement
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Tips of the Day
New policy for SFS emergency orders
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Quotables
Edwardsville, IL, Postmaster Michele Dissen
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Mail
Lyle Brownrigg, Capitol Heights, MD
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Heroes
Deanna Holley, Trenton, FL
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Singing her praises
USPS video celebrates Maya Angelou’s legacy
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Scans in a flash
MDDs help provide customers with timely information
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Go West, Batman
TV star Adam West talks fan mail, his favorite stamp
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Tips of the Day
Booking training in LMS
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Heroes
Dori Blackburn, Winthrop, WA
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Mail
Wilma Reyes, White Plains, NY
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Quotables
Greensboro District Retail Manager Tammy Apple
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Heroes’ corner
Postal employee, dog rescue cat
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Scanning scorecard
New area and district leaders emerge
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Christmas every Sunday
USPS continues testing seven-day package deliveries