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Mail
Judy Buffalo Head, Ponca City, OK
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Quotables
Jefferson City, MO, Retail Associate Shane Kleffner
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Tips of the Day
What are HDHPs?
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Heroes
Brian Ball, Oak Hill, WV
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Good sorts
New York plant exceeds package-sorting expectations
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Service before self
USPS retiree recalls World War II heroics
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At ease
Use PostalEASE to update health care options online
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Getting ready
‘POV’ focuses on customer service as holidays near
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Veterans Day
USPS workforce includes 113,000 veterans
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Now open
Open season benefits enrollment period begins
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Heroes
Angie Quintanilla, Eau Claire, MI
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Tips of the Day
Defusing angry customers
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Quotables
Syndicated newspaper columnists Bob and Joy Schwabach
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Mail
Angela Hartwell, Lake Worth, FL
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Seasonal sales
Employees learn to generate holiday leads
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Go big
Webinar to highlight Bound Printed Matter
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Veterans Day reminder
POW-MIA flag should be raised Nov. 10
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Package projections
Postal Service, others predict busy holiday season
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Quotables
Fort Myers, FL, Postmaster Leroy Middleton
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Heroes
Santhus Knighten, Jacksonville, FL
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Tips of the Day
Making stop pay requests
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Mail
Benjamin Lovato, Lower Lake, CA
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Our season returns
USPS to deliver 15.5 billion holiday mailpieces
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To catch a crook
USPS employee discovers 1930s-era criminal books
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Box, interrupted
Service lets customers redirect packages, correct errors
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Finding their voices
TV show inspires career conference competition
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Heroes
Tia Miinch, Jackson, MO
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Mail
Dave Helton, Youngstown, OH
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Quotables
Mid-Carolinas District Acting Marketing Manager Craig Kinlaw
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Tips of the Day
Ensuring LMS course credit