The Postal Service reminds employees that it’s never too early — or too late — to start saving for retirement. Approximately half of all households in the United States will be unable to maintain their standard of living in retirement, according to a recent report from the Center for Retirement Research at Boston College. To […]
Postal Inspectors and Postal Police Officers recently recovered almost $75,000 worth of missing mailing equipment in a single day, part of an ambitious crackdown on the theft of USPS property. Lost mail transport equipment (MTE) — including pallets, letter trays and tubs — cost the Postal Service $120 million in 2013. Postal Inspectors investigate and […]
Many employees are required to take the Understanding USERRA online course. The course number is 10017951, and the target completion date is Friday, July 31. To determine if you’re required to take the course, log into the Learning Management System and select Learning Portal. If the course is listed as mandatory, you’re required to complete […]
A car chase involving an SUV and a police vehicle ended recently in front of the Doerun, GA, Post Office. A passenger from the SUV began to run away, but a police officer tackled him. The two were struggling when Rural Carrier Michael Craven ran over to help. He held the man, who was then […]
“At the heart of the Postal Service are our employees. They’re the ones who are out there, day in and day out, working for our customers.” […]
Thank you, Charles Anderson, for being there in time. […]
Kids who go away to summer camp aren’t the only ones who write letters to stay in touch with loved ones back home. Parents put pen to paper too. The challenge is striking the right tone, according to Rebecca Eckler, a mom who writes frequent letters to her daughter at camp. “You can’t make your […]
Want to learn more about saving for retirement? If so, the Postal Service has introduced a series of brief videos to help employees better understand the Thrift Savings Plan (TSP), the federal retirement savings program. Employees can choose from 18 three- to four-minute videos, each on a different topic. The first six videos feature titles […]
The area and district scanning standings changed again during the week ending July 10. With a score of 97.04 percent, Western climbed one slot to take first place among the areas. Capital Metro (96.97 percent) dropped to second, while Northeast (96.75 percent) held third place. Sacramento (97.79 percent) once again led the districts. Sierra Coastal […]
Don’t tell Joel Quadracci print is dead. The chairman and chief executive of Quad/Graphics Inc., one of the nation’s top commercial printers, believes ink on paper remains a viable form of communications — especially when the words and images are delivered by mail. “It’s a great industry … that is not going away,” Quadracci told […]
I’m glad Charles Anderson’s quick reaction spared the mother, child and dog from injury. […]
Hughson CA, Rural Carrier Nancy Lowe-Proctor was delivering mail when she was approached by a woman frantically searching for her 6-year-old daughter, who went missing while playing outside. The mother had called police. Lowe-Proctor said she would keep an eye out for the child and continued on her route. She later found the girl, who […]
Employees who experience a problem with the Learning Management System (LMS) should contact their local district training administrators. Administrators who can’t fix the problem should send an email to elms@usps.gov and include the employee’s first and last name, middle initial and employee identification number (EIN), along with the course or program number and a brief […]
“The best time at work is when your customers compliment you for doing a very good job.” […]
Read More… from Hopewell Junction, NY, Rural Carrier Aletha Smalley
The Postal Service’s Pluto stamp didn’t just fly by the dwarf planet this week — it also soared on Twitter, the popular social media site. NASA affixed the stamp to the New Horizons spacecraft, which swept past Pluto July 14. One official said the 1991 stamp, which bears the words “Not Yet Explored,” served as […]
Before Kalind Haynes joined the Postal Service three years ago, he competed on “Sunday Best,” BET’s popular gospel singing competition. Now the Chicago letter carrier is returning to the series for its new season, which is scheduled to debut Sunday, July 19. “It’s an answer to my prayers,” said Haynes, who delivers mail in the […]
More than two-thirds of the Postal Service’s annual revenue comes from business customers — so holding onto them is a top priority, Consumer and Industry Affairs VP Jim Nemec says in his latest “Point of View” video. The mix includes businesses of all sizes, from major retailers to individuals who sell products on eBay. “Because […]
There was a slight shakeup in the area and district scanning standings last week. While Western (96.74 percent) and Capital Metro (96.71 percent) led the areas for the third straight week, Northeast (96.55 percent) climbed two spots to take third. Meanwhile, Sacramento (97.61 percent) ranked first among the districts for the fourth week in a […]
The Learning Management System (LMS) lists courses you’re required to take. To see a list, log in to LMS and select Learning Portal, then look under the Mandatory Courses tab. […]
It touched my heart to read how Yolanda Colon-Colon honored one of our nation’s military veterans. […]
Chilton, WI, Letter Carrier Kristi Spindler was delivering mail when she saw a man trip and fall. His face and mouth were bleeding, so Spindler provided first aid. She also offered to call 911, but the man declined and asked her to help him home. Once there, Spindler asked a neighbor to take him to […]
“It‘s been a long — but good — journey to safely drive more than 1 million miles. I wouldn’t trade being a letter carrier for anything in the world.” […]
Read More… from Birmingham, AL, Letter Carrier and recent Million Mile Club inductee Karen Hutchins
Retailers are continuing to turn to catalogs to help their products stand out in a cluttered marketplace. More than 12.5 billion catalogs are mailed annually, according to the Direct Marketing Association. The numbers could rise as companies like J.C. Penney revive their mailings and others enter the catalog business. For example, upscale clothier Marine Layer […]
The USPS Library will host a webinar Tuesday, July 14, from 2-3 p.m. EDT on LexisNexis, an online research service available on the library’s Subscription Databases page. The webinar, which is open to all employees, will introduce participants to more than 26,000 news sources on LexisNexis. Topics will include: Searching regional, national and international news […]
There were slight changes in the area and district scanning standings last week. For the second straight week, the top two areas were Western (97.02 percent) and Capital Metro (96.85 percent). Eastern (96.67 percent) climbed one spot to take third. For the third week in a row, Sacramento (97.75 percent) ranked first among the districts, […]
“We have to give customers what they want, and we want them to be safe, secure and happy with the services that we provide.” […]
Read More… from Industry, CA, P&DC Mail Handler Edward Clarke
Visit the Customer Experience Essentials website for tips on sharpening your customer service skills. […]
London, KY, Rural Carrier Dena Hundley was on her route when she saw a child running near a busy street. The crying boy said he was lost. Hundley couldn’t find anyone nearby that knew the boy, so she called the police and stayed with him until they arrived. He was later reunited with his family. […]
“I’ve been walking past this [USPS self-service kiosk] for years, but was afraid to use it. After learning how, I’ll be using it all the time now.” […]
As a U.S. Navy Seabee veteran, I want to extend a crisp salute and gratitude to Yolanda Colon-Colon for going the extra mile to ensure that one of our brothers-in-arms was properly laid to rest. Well done, Yolanda! […]