Sandra Dawson, Clearlake Oaks, CA
“Mail by the pail” was an interesting story. I’m sure some of my customers would enjoy reading it. […]
Mike Milligan
Posts by Mike Milligan
Capital Metro Area Political Mail Coordinator Antonio Cuevas
“All eyes — postal and civilian — are on us to help us make this the most successful political mail season yet.” […]
Read More… from Capital Metro Area Political Mail Coordinator Antonio Cuevas
PO Box closed
The new eIWS OnLine Forms application replaces the manual completion and submission of Postal forms mailed to the Scanning and Imaging Center. Effective immediately, the forms should no longer be mailed to PO Box 5212, Janesville, WI, 53547-5212. […]
‘Always on my mind’
Where were you? It’s become a common question to ask those who remember the terrorist attacks of Sept. 11, 2001. Employees at the Church Street Station Post Office, across the street from the Twin Towers, were forever changed that day. “It’s always on my mind,” said Customer Services Supervisor Sandra Hecht. “When I meet new […]
Patriot Day
Sunday, Sept. 11, is Patriot Day, when the nation pauses to remember the 9/11 terrorist attacks. Postal Service facilities should fly the American flag at half-staff on this day. Patriot Day is also known as the National Day of Service and Remembrance. To fly the flag at half-staff, hoist the flag to the peak for an instant and […]
Survey says
USPS is gearing up for the next Postal Pulse survey, the organization’s twice-a-year tool to measure employee engagement. Engagement refers to employees’ involvement, enthusiasm and commitment to their organization. The survey measures engagement levels using a scale of 1 to 5. During the most recent survey, conducted earlier this year, USPS raised its grand mean […]
American dream
Eric Lan is feeling very patriotic these days. The reason: the Platte City, MO, rural carrier associate recently became a U.S. citizen. To celebrate the occasion, Platte City Post Office employees threw Lan a party — complete with a congratulatory cake and refreshments. “I have been in the United States almost 12 years,” said Lan, […]
Angela Smith, Enfield, NH
I love the positive messages in Link. As a new employee, I enjoy reading what is new and what other postal offices are doing across the nation. […]
James Stephenson, Hoxie, KS
James Stephenson’s drive to work took a dramatic detour recently. The Hoxie, KS, retail associate witnessed a two-car collision that left five people injured — including three children. Stephenson drew on his training as a former certified nursing assistant to assess the victims and move the children away from the vehicle. He also calmed their […]
Customer interactions
Customers remember their interactions with the Postal Service. Being knowledgeable about products, services and resources lets customers know USPS values their business. […]
Safety Harbor, FL, Officer in Charge Keith DeLucia
“Our retail associates give outstanding service to our customers. They are very knowledgeable about products and are dedicated to providing gold-star customer service.” […]
Read More… from Safety Harbor, FL, Officer in Charge Keith DeLucia
Boldly launched
The Postal Service released the Star Trek stamps Sept. 2, almost 50 years to the day the original TV series debuted. “The Postal Service is proud to commemorate ‘Star Trek’ on the eve of its 50th anniversary,” said PMG Megan J. Brennan. “‘Star Trek’s’ intricate futuristic setting, multicultural cast and story lines touched on social […]
Strike update
Canada Post and the Canadian Union of Postal Workers (CUPW) have reached tentative two-year contract agreements, subject to ratification. These tentative agreements are the result of negotiations that have been proceeding for several months. In a statement, Canada Post noted the outcome brings “much-needed certainty” as businesses and consumers prepare for the upcoming holiday shipping […]
Service success
Western New York District used teamwork and data analysis to improve its recent Priority Mail score, but employees also relied on the Lean Six Sigma improvement process. A team used Lean Six Sigma principles to analyze the NW Rochester Processing and Distribution Center’s Priority Mail procedures. The team identified ways to stagger the manual Priority […]
Showcasing sustainability
USPS is seeking nominations for the next round of Postmaster General Sustainability Excellence Awards. The awards will honor facilities, groups and individuals who helped the Postal Service become more sustainable during the current fiscal year, which ends Sept. 30. Nominations are sought in several categories: small facilities (1-49 employees), medium facilities (50-299 employees), large facilities […]
Weathering the storm
This summer brought serious flooding to Louisiana and West Virginia, major fires throughout the West and tornadoes in the Midwest, along with tropical storm and hurricane watches in other areas. USPS employees are on the front lines, adapting to conditions and always among the first to restore service and support to their communities. The Postal […]
Theresa Singer, Middleburg, VA
Backhauling is a great example of turning trash into treasure. […]
Wheaton, MD, Letter Carrier Yvonne Adams
“Safety should be a priority. I encourage my co-workers to always work safely and anticipate the unexpected.” […]
Completing courses
Skipping screens when taking Learning Management System courses could cause the system to indicate the course hasn’t been completed. To properly complete a course, listen to the narration on each screen before logging off. […]
Mary Beth Chavis, Lake View, SC
When she realized she’d been lured into a lottery scam, a 78-year-old woman recently turned to Lake View, SC, Postmaster Mary Beth Chavis for help. The customer contacted Chavis after sending nearly $5,000 in cash via Priority Mail Express. Before delivery, Chavis contacted the Post Office where the money was headed. Postal inspectors returned the […]
Scanning scorecard
The Postal Service’s national scanning rating was 97.51 percent during the week ending Aug. 26, down slightly from the previous week. Forty-one districts and three areas met or exceeded the national average. Dakotas (98.52 percent) led the districts, while Capital Metro (97.74 percent) topped the areas. Scanning allows customers to track their packages and other […]
Fast tracking
Ashley Sallers wants to build a future with the Postal Service. The Chicago city carrier assistant, who joined USPS six months ago, was among 100 employees who attended a recent career conference organized by Chicago District. The meeting included workshops on topics such as career development opportunities and preparing for success. “I gained a lot […]
FEGLI open season
The Federal Employees’ Group Life Insurance Program (FEGLI) open enrollment period begins Sept. 1. FEGLI provides group term life insurance for federal employees and retirees, as well as many of their family members. During the 30-day open season, eligible Postal Service employees can enroll in FEGLI or increase their coverage up to the program maximum […]
Package perfection
The districts that led the nation in third-quarter Parcel Select performance have one thing in common: a commitment to involving employees in the process. USPS exceeded its goal for Parcel Select — the organization’s fastest-growing package product — by almost two-tenths of a percentage point during the third quarter (April 1-June 30). Managers in the […]
Get ready
September is National Preparedness Month, a time to prepare for the types of emergencies that could affect you where you live, work and visit. The Postal Service encourages you to plan how you will stay safe and communicate during disasters that may affect you and your family. You’re also encouraged to become aware of the […]
Mid-Carolinas District Retail Manager Chrissy Forbis
“Retail associates are having fun with the PO Box competition and the contest. It has improved employee engagement. Driving PO Box revenue is an essential piece to growing our business and remaining relevant for our customers.” […]
Read More… from Mid-Carolinas District Retail Manager Chrissy Forbis
What’s MTE?
Mail Transport Equipment (MTE) describes pallets, letter trays, tubs and other equipment used to transport mail. […]
John Kenenitz, Mount Carmel, PA
Accumulating newspapers outside a customer’s home in Mount Carmel, PA, recently prompted John Kenenitz to check on the woman. The letter carrier found her screen door locked from the inside and saw her car in the driveway, so he called 911. A police officer entered the house and found that the woman had been collapsed next […]
Constance Tellefson, Minneapolis
I really enjoyed “Mail and pony show.” It’s great when the Postal Service can do something educational and fun. […]
Call of duty
When a tornado destroyed Kokomo, IN, Postmaster Dennis Sweeney’s home last week, he knew what he had to do — keep the Post Office running. Sweeney left work when he heard his house was hit. His wife was at her job, although his dog was home. “My first reaction when I saw the house was to […]