The Postal Service has implemented an initiative to improve collaboration with key suppliers and internal business partners. The Supplier Relationship Management (SRM) program emphasizes joint communication among participants, reduced risks to the supply chain, and high levels of supplier performance, innovation and value. In fiscal 2017, USPS spent more than $12.3 billion for transportation, supplies, […]
I enjoyed “On the move,” the article about the two occupational health nurses who are helping their co-workers learn about wellness and safety. Their cart is ingenious. […]
Camp Hill, PA, Letter Carrier Justin Falduts was recently delivering mail to a customer’s home when he heard her screaming for help. As Falduts called 911, he discovered that the woman’s stair lift had malfunctioned while she was riding it — leaving her dangling precariously from the seat and unable to extricate herself. The Postal […]
USPS will release Honoring First Responders — a stamp that recognizes the firefighters, law enforcement officers and emergency medical professionals who respond to critical situations — Thursday, Sept. 13. The stamp will feature a representative digital illustration of three first responders as they race into action: a firefighter carrying an ax, an emergency medical services […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.93 percent during the week ending Sept. 7, down from one week earlier. Dakotas (99.22 percent) topped the districts, while Western (98.1 percent) led the areas. Scanning allows customers to track their packages and mail, and it helps USPS improve efficiency and network management. To see […]
A flurry of suspicious money order transactions over several days last month in Bethlehem, PA, left Postmaster Daniel Mazzeo more attuned to fraud prevention — and impressed with the diligence of retail associates on his team. Awilda Nunez was on duty at the Southside Branch when several individuals purchased multiple $1 money orders, claiming they […]
Flag notice. President Trump has ordered flags flown at half-staff Tuesday, Sept. 11, to honor victims of the 9/11 terrorist attacks. USPS facilities are required to fly the U.S. flag at half-staff this day, which is also known as Patriot Day. To fly the flag at half-staff, hoist the flag to the peak for an […]
When Willie Clemmons, the 91-year-old mail handler highlighted in “Good service,” said, “I think I’ll retire this year or next year,” all I could think was: Wow! […]
McArthur, CA, Retail Associate Donna Fuentes recently grew concerned about a woman whose mail was piling up in her Post Office Box. Fuentes knew that the customer picked up mail regularly, so she started asking community members if they had seen the woman lately. A neighbor offered to check on her, and she was discovered […]
Rachel Lonsway understands the importance of customer service. The Flint, MI, letter carrier says she loves her job — especially interacting with people on her route. “I stay positive and always smile,” she says. “You never know when one of your customers may be having a bad day. Showing them a smile can brighten their […]
The Post Office for the Air Force’s 407th Air Expeditionary Group, which is currently deployed to an undisclosed location in Southwest Asia, helps thousands of service members stay in touch with friends and family through the delivery of care packages and letters from home. Three Marines and two Air Force personnel run the office. The […]
Hopefully everyone has received a letter or care package in the mail from a friend or loved one like the pen pals highlighted in the “Faraway friends” article. You can’t really text that kind of love. […]
Rural Carrier Yulia Indrawati was recently delivering a package to a row house in Medford, NJ, when she spotted smoke pouring out from underneath the front door. Indrawati also saw flames through a window, so she immediately called 911, then knocked on doors of several adjacent homes to ensure that residents and pets were out […]
The Postal Service will retire the Learning Management System (LMS) Sunday, Sept. 30, and replace it with a learning portal through the new HERO system. Effective Monday, Oct. 1, the HERO learning portal will become the Postal Service’s primary online training resource. The learning portal will offer the following: Easy-to-use design User-friendly search functions Training […]
The Postal Service will release its Sparkling Holidays stamps and souvenir sheet Thursday, Oct. 11. The stamps, which USPS announced this summer, showcase classic images of Santa Claus painted by famed commercial artist Haddon Sundblom. The souvenir sheet includes a semi-jumbo stamp as part of a wider scene that depicts Santa standing by a fireplace […]
U.S. airmen who have been deployed from Royal Air Force Mildenhall base in the United Kingdom to other areas get a monthly reminder that they haven’t been forgotten. The wing staff agencies at the U.S. Air Force’s 100th Air Refueling Wing, which is located on the British base, assemble care packages each month to send […]
The Postal Service released its Dragons stamps last month. To help mark the occasion, here are five did-you-knows about the mythological creatures. 1. Dragons are colorful beasts. The animals are often described as lizard-like creatures with four legs, sharp claws, scales, wings and spiky tails, but not all dragons look alike. The new stamps feature […]
I wonder how many people heard and ignored the cries of the teenager who reportedly escaped months-long captivity before Sacramento, CA, Letter Carrier Ivan Crisostomo helped her? What a phenomenal act of courage. […]
Rural Carrier Stacy Chamberlain was recently making deliveries in Gays Mills, WI, when he noticed that an older customer’s mail was piling up. Chamberlain alerted the local Postmaster, who asked the sheriff’s department to check on the man. Officers determined that the customer needed medical attention, and he was hospitalized. His daughter later contacted the […]
USPS wants employees to remember the following electioneering activities are prohibited on Postal Service property: • Ballot boxes. These boxes should never be displayed or collected in Post Office retail lobbies or other locations. • Non-USPS fliers, pamphlets and unauthorized literature. This includes partisan materials, such as the depositing, posting or displaying of materials that […]
Michael Amato, the Postal Service’s engineering systems vice president, will retire Sept. 30 after more than 33 years with the organization. Amato helped USPS operate more efficiently and better serve customers by developing several innovative technologies, including optical character recognition equipment, automation enhancements and Mobile Delivery Devices. He joined USPS as a maintenance mechanic in […]
I’m a letter carrier in Chicago, based at Robert LeFlore Station. I spend most of my day delivering mail and interacting with customers on my route. I started my USPS career as a clerk in 2012 and became a letter carrier about six months later. I love working outdoors, working with the public and just meeting […]
USPS honored 10 businesses last week for providing the organization with excellent products and services. The companies received Supplier Performance Awards in four categories: performance, excellence, innovation and sustainability. LiteBlue has a list of the honorees. “This is an important event for the Postal Service because it gives us the opportunity to acknowledge — and […]
President Trump has ordered flags flown at half-staff to honor U.S. Sen. John McCain, who died last week. Flags should be flown at half-staff until sunset Sunday, Sept. 2, the day of interment. To fly the flag at half-staff, hoist the flag to the peak for an instant and then lower it to the half-staff […]
Letter Carrier Susan Casagrande was delivering mail in Clinton, CT, in May when an emergency flared up. A customer had been burning leaves on his lawn, and the fire had spread to his house. While the man called 911, his wife struggled to connect a hose underneath the porch, so Casagrande rushed to assist her […]
“Faraway friends,” the article about the woman in Croatia who recently reconnected with her childhood pen pal in Chicago, reminded me why I’m still proud to wear my postal uniform. Letter writing resonates. […]
Teams from the Postal Service’s Pacific, Western and Great Lakes areas came together recently to strategize for this year’s holiday season. The two-day meeting, held in San Diego, focused on preparing for further growth in package deliveries, which have increased as more consumers go online to do their holiday shopping. “By working together, we are […]
The Postal Service is inviting employees to audition for this year’s holiday season TV advertising campaign. The audition is open to all employees. No prior acting experience is required. To audition, follow these steps: • Complete the online form. The form is available on the USPS Holiday 2018 Employee Casting site. You’ll be asked to provide […]
Frank Scolaro believes every customer is important. Scolaro, a retail associate at Greenwood Village Station in Englewood, CO, strives to deliver excellent service during each transaction. “I love working with the public,” he says. Scolaro follows the guidance that USPS provides retail associates, including: • Deliver first-class first impressions. Welcome customers, make eye contact and […]
Thanks for sharing the “Heroes’ corner” story about Ivan Crisostomo, the Sacramento, CA, letter carrier who helped a teenager escape what she describes as months-long captivity and abuse. His efforts made me feel proud to be part of the postal family. […]