St. Paul, MN, City Carrier Assistant David Kessah answered the call earlier this year when police in a nearby town asked the public to help find a missing child. For several weeks, Kessah spent much of his free time searching for the boy, Barway Collins. The child’s body was eventually discovered in the Mississippi River. […]
Frankfort, KY, Letter Carrier Gary Watson was delivering mail to a house recently when he heard a cry for help. Inside the garage, he found a woman who had fallen and injured herself. Watson called 911 and stayed with the woman until emergency responders arrived. She was taken to a hospital, where she recovered. […]
I recently visited with my siblings. Each night, we read aloud 53 handwritten letters our father wrote home during World War II. It was such a great experience to hear his words from so long ago. Try doing that with an email or text. […]
The Postal Service offers four employee engagement courses that are required for managers and supervisors who have employees reporting to them. The courses are available in the Learning Management System and must be completed by Nov. 30. […]
“Making customers happy makes my day.” […]
Read More… from Omaha, NE, Acting Consumer Affairs Clerk Mercedes Novelo
Michelle Caggiano is always seeking a better way. Caggiano, a complement coordinator, helps oversee staffing for Western Area’s Arizona District. To boost her skill set, she recently participated in the Postal Service’s Lean Six Sigma (LSS) program. “I loved the training,” said Caggiano. “It helped me become more effective in my job.” Caggiano is one […]
Some players changed in the top area and district scanning standings during the week ending Nov. 13. Western continued to lead the areas with a rating of 97.38 percent, while Eastern (96.65 percent) held onto second place. Great Lakes (96.64 percent) was third, up four spots from the previous week. The districts were led by […]
More than 2,000 Postal Service facilities across the nation are now using dynamic routing, a technique that makes it easier to deliver packages on Sundays and holidays. Since its inception in 2013, dynamic routing has been used to sort 107 million packages and create 1.4 million routes. “Dynamic routing has helped the Postal Service deliver packages […]
When Alicia Shaffer started an online boutique a few years ago, she didn’t want to worry about getting her products in the hands of customers — so she turned to the Postal Service. Shaffer, founder of bohemian-style clothing retailer Three Bird Nest, relies on USPS to ship orders to her customers. “As soon as that […]
“Providing exceptional service is about employees going beyond what is expected of them and surprising and delighting our customers.” […]
Read More… from Central Plains District Consumer and Industry Contact Manager Gabrielle Garrean
Well done, Chicago Letter Carrier Kareem Armstead. Once again, a postal employee was in the right place at the right time. […]
Go to PostalEASE to view or print an official duplicate W-2 form from the past seven years. Employees can either download forms electronically or have copies mailed to their home address. […]
Rochester, MN, Letter Carrier William Belch was delivering mail when he heard a fire alarm and saw smoke pouring out of a home’s window. When he knocked on the door, no one answered. Belch saw a dog inside the house and immediately called 911. Firefighters arrived and determined the smoke was coming from an unattended […]
Twelve-year-old Matthew Flores has received more than 10,000 books since Sandy, UT, City Carrier Assistant Ron Lynch’s plea on the child’s behalf went viral earlier this year. “There are people that want to do good. There are so many positive things out there that people want to be a part of,” Lynch tells the latest […]
The Postal Bulletin’s latest issue highlights open season, the annual benefits enrollment period that began Nov. 9. The coverage includes an overview of Self Plus One, a new health care enrollment type available this year, as well as a series of open season posters. The Nov. 12 edition also includes information about local tax codes […]
Postal Service employees share the responsibility for keeping information secure. There are three different types of data: Publicly available information, which is accessible to all employees, suppliers and customers. Sensitive information, which contains confidential personally identifiable data, such as dates of birth, Social Security numbers or bank routing numbers. Sensitive-enhanced information, such as a driver’s […]
The Postal Service sold approximately $3.9 million worth of Breast Cancer Research stamps in October — including more than $1.7 million in Southern Area, the national leader. Southern’s top district was Suncoast, which includes part of Florida. The top individual performers were two of the state’s retail associates: Eileen Dimase, who sold more than $28,500 […]
Birchbox, a New York-based company that ships beauty and grooming products to subscribers each month, takes pride in surprising its customers. The company also takes pride in its relationship with USPS. “Every month, we have to deliver an element of … discovery to our customers. People feel like it’s Christmas every month, and we couldn’t […]
The point of service (POS) system gives retail employees product information they can use to provide prompt, accurate and consistent customer service. The system also records detailed transaction data, simplifies inventory management and helps assure pricing regularity. […]
“No matter how well we do our jobs, we must recognize that some customers will have issues with USPS products or services. The real test of providing world-class customer service is how we respond to our customers when problems arise.” […]
Read More… from Washington, DC, Consumer Relations Specialist Diedre Tillery
Knoxville, TN, Letter Carrier Mike Crenshaw is way cool and Carter Lawson is way cute. […]
While watching the FIFA Women’s World Cup last summer, 13-year-old Ayla Ludlow’s brother informed her boys were “much better at soccer than girls.” The comment prompted the Pembroke, MA, teen to write the first family. “It makes me mad that people do not treat girls equally,” Ayla wrote. “Plus a lot of girls are better […]
Direct mail consultant Mikki Wilder has a knack for turning routine mailings into attention-grabbing marketing tools — with help from the Postal Service. “People who worry about mailing costs often don’t appreciate the response,” said Wilder, owner of Denver-based Wilder Ideas. “I design client mailings to be noticed and remembered. Consumers love them, and clients […]
Free beats fast, at least when it comes to shipping. Eighty-seven percent of online shoppers in a new survey said having their holiday purchases delivered for free is more important than getting them fast. The research, conducted by consulting firm Deloitte, also shows consumers’ shipping expectations are changing. Ninety-two percent of respondents believe fast shipping […]
Open season, the annual period when Postal Service employees can change their health benefits or enroll in a new plan, begins Nov. 9. A variety health, vision and dental coverage is available. Options include the Federal Employees Health Benefits Program (FEHB), USPS Health Benefits Plan and Federal Employees Dental and Vision Insurance Program (FEDVIP), as […]
Political campaigns across the nation will learn how to better use the mail under a new partnership between a top trade association and USPS. The Postal Service will educate members of the American Association of Political Consultants on a range of mailing matters, including using direct mail and complying with rules regarding political mail. “The […]
“The awesome work of our employees in the field makes success possible. It’s a pleasure to have the chance to write their stories.” […]
Today’s hero is featured in a full-length article. […]
If your Postal Service computer, mobile phone or device is lost or stolen, immediately call the Computer Incident Response Team at 866-877-7247 or send an email to cybersafe@usps.gov. More information is available on the CyberSafe at USPS site. […]
Mike Crenshaw is amazing for taking time out of his day to recognize Carter Lawson. Every little boy needs a hero — and who better than a letter carrier? […]