Employees have the option to pay medical expenses on a pre-tax or tax deductible basis if they opt for high-deductible health plans (HDHPs) during this year’s open season enrollment period. HDHPs offer lower premiums and greater flexibility and discretion on how to use health care dollars. The plans also offer possible tax savings. HDHPs combine […]
Three employees at the Springfield, MA, Network Distribution Center recently sprang into action when a co-worker collapsed in the vehicle operations office. Mail Handler Leonard Giannetti, a member of the medical team, received the emergency call, grabbed his equipment and rushed to the office. He was joined by two team members, Mail Handlers Samanta Glazebrook […]
Winter Rexroat is a real hero. […]
“Postal carriers are our bloodline. Even if only half of them provide a lead, that’s more opportunities to make a sale [for USPS].” […]
Read More… from Long Island, NY, Sales Representative Ray Padilla
Before you step away from your workstation, be sure to lock your computer screen by pressing the Windows and “L” keys simultaneously. You can unlock the computer by pressing the Ctrl, Alt and Delete keys simultaneously. More information is available on the CyberSafe at USPS site. […]
Copley, OH, Letter Carrier Benjamin Lipford was delivering mail when he saw a woman bleeding from a head wound. She had fainted and hit her head on the ground. Lipford helped the woman back to her house, called 911, stayed with her until help arrived and then continued on his route. […]
Reminder: Self Plus One, a new health care enrollment type, will be available during this year’s open season. Self Plus One offers coverage for you and one eligible family member that you designate, such as a spouse or a child. The other enrollment types available are Self Only and Self and Family. Taking time to […]
Online shopping has gone mobile — and women are leading the way. For the first time, women are more likely to shop on their smartphones and tablets than men, according to a new report from the Business Insider Intelligence research service. Approximately 66.5 percent of consumers who said they completed a purchase on a mobile […]
Online lenders are spending hundreds of millions of dollars to lure customers away from traditional banks — and the upstarts are using mailboxes as their main marketing channel. “Mail is not dead by any stretch of the imagination,” R. Mark Graf, chief financial officer of Discover Financial Services, told an industry conference in September. The average […]
A Postal Service employee who helped a gunshot victim was one of several heroes honored by the National Association of Letter Carriers (NALC) last week. Carmichael, CA, City Carrier Assistant Scott Gallegos received the National Hero of the Year Award at a ceremony in Washington, DC. Gallegos was delivering mail in April when he was approached by […]
Answer the phone within three rings, offer a friendly greeting, provide assistance and always end calls by thanking customers for using the Postal Service. Remember to keep necessary reference material close to the phone to better serve customers. […]
Clinton, IA, Letter Carrier Charlene Munck was delivering mail when she noticed a child standing barefoot near a house. The girl said the house was on fire and she was home alone. Munck called 911. Emergency responders arrived and extinguished a blaze in the kitchen. Police took the child into custody until her parents could […]
“We monitor our lobby closely and utilize a lobby assistant and mobile Point of Sale (mPOS) equipment when necessary to decrease customers’ wait times.” […]
Read More… from Springfield, VA, Customer Services Manager Erick Yim
Retiring employee Michael Raymer’s letter shows he provided excellent customer service. […]
Several USPS employees were recently recognized for their efforts to help boost international services. The employees participated in a competition to promote services such as Global Express Guaranteed (GXG), which provides fast international shipping to about 180 countries. Participants hosted lobby events, trained retail associates, helped establish Contract Postal Units to sell international services and […]
More than 200 Postal Service employees received advice on moving forward in their careers at a recent conference organized by Ohio Valley District. The meeting included workshops on topics such as career path development, job interviewing skills and understanding the eCareer application process. Also, during several “Spotlight on You” sessions, employees shared their professional accomplishments […]
Chief Human Resources Officer Jeff Williamson answers candid questions about the Postal Pulse survey results in a new video. The 5-minute production shows Williamson responding to questions from Sr. Public Relations Representative Sue Brennan, who expresses skepticism about the survey. “I don’t see how these 12 questions can affect the changes that I personally see […]
Wal-Mart is expanding its grocery pickup service, another example of how online shopping is changing the way consumers get their orders. The retailer has been testing grocery deliveries in some cities and curbside pickups in others, including Denver and Phoenix. Last week, Wal-Mart said it will expand the pickup service to Atlanta, Nashville and four […]
Tucson, AZ, Letter Carrier Sylvia Mireles became concerned when she noticed uncollected mail in a customer’s box. Mireles knew the woman lived alone and used a wheelchair. She called emergency responders, who entered the woman’s house, found her lying on the floor and provided medical assistance. The woman’s daughter later thanked Mireles. […]
The Utility Management System (UMS) centralizes the tracking, payment and review of utility bills. UMS also records monthly energy consumption data for large facilities. […]
“Stamps make history come alive.” […]
Read More… from University of Illinois at Chicago Alumni magazine writer Jamie Malanowski
Postal employee Michael Raymer’s retirement letter demonstrates how the mail touches people’s lives. […]
The Postal Service’s new package-sorting equipment continues to exceed expectations, especially at one California facility where parcels are being sorted faster than ever. The Los Angeles International Service Center (ISC), one of a handful of plants in the nation to have the new Small Parcel Sorting System (SPSS), recently achieved a breakthrough performance. The ISC’s machine […]
Since 2015 has 27 pay periods — one more than usual — some employees may need to adjust their Thrift Savings Plan (TSP) contributions to avoid missing part of the Postal Service’s 5 percent match. This may apply to you if you’re approaching the IRS annual limit of $18,000. To find out, check the current […]
Greentown, PA, Retail Associate Terri Clemens is on her feet every day, but lately she’s been kicking off her postal blues and putting on her dancing shoes at night. Clemens recently participated in “Dancing Like the Stars,” a fundraiser to help combat kidney disease. She isn’t an experienced dancer, so she spent hours practicing and […]
One of the nation’s largest Hispanic groups has honored the Postal Service for its efforts to do business with supply firms owned by Hispanic Americans. The U.S. Hispanic Chamber of Commerce inducted the Postal Service and several other top organizations into its Million Dollar Club at a ceremony in Houston Sept. 22. The club is […]
District and area administrators can use the Learning Management System (LMS) to get a learner’s completion status for all courses in a program. Enter the employee’s ID number, select the current reporting period, enter a course program number and select execute. […]
In the aftermath of Hurricane Katrina, I was working for the Postal Service in New Orleans. Residents were happy when the Post Office opened. One resident said, “If USPS is back, then we know everything will be all right.” […]
“[My best times on the job are] when a customer asks for something and I give them what they want.” […]
Today’s hero is a full-length story. […]