Chief Human Resources Officer Jeff Williamson answers candid questions about the Postal Pulse survey results in a new video. The 5-minute production shows Williamson responding to questions from Sr. Public Relations Representative Sue Brennan, who expresses skepticism about the survey. “I don’t see how these 12 questions can affect the changes that I personally see […]
Wal-Mart is expanding its grocery pickup service, another example of how online shopping is changing the way consumers get their orders. The retailer has been testing grocery deliveries in some cities and curbside pickups in others, including Denver and Phoenix. Last week, Wal-Mart said it will expand the pickup service to Atlanta, Nashville and four […]
Tucson, AZ, Letter Carrier Sylvia Mireles became concerned when she noticed uncollected mail in a customer’s box. Mireles knew the woman lived alone and used a wheelchair. She called emergency responders, who entered the woman’s house, found her lying on the floor and provided medical assistance. The woman’s daughter later thanked Mireles. […]
The Utility Management System (UMS) centralizes the tracking, payment and review of utility bills. UMS also records monthly energy consumption data for large facilities. […]
“Stamps make history come alive.” […]
Read More… from University of Illinois at Chicago Alumni magazine writer Jamie Malanowski
Postal employee Michael Raymer’s retirement letter demonstrates how the mail touches people’s lives. […]
The Postal Service’s new package-sorting equipment continues to exceed expectations, especially at one California facility where parcels are being sorted faster than ever. The Los Angeles International Service Center (ISC), one of a handful of plants in the nation to have the new Small Parcel Sorting System (SPSS), recently achieved a breakthrough performance. The ISC’s machine […]
Since 2015 has 27 pay periods — one more than usual — some employees may need to adjust their Thrift Savings Plan (TSP) contributions to avoid missing part of the Postal Service’s 5 percent match. This may apply to you if you’re approaching the IRS annual limit of $18,000. To find out, check the current […]
Greentown, PA, Retail Associate Terri Clemens is on her feet every day, but lately she’s been kicking off her postal blues and putting on her dancing shoes at night. Clemens recently participated in “Dancing Like the Stars,” a fundraiser to help combat kidney disease. She isn’t an experienced dancer, so she spent hours practicing and […]
One of the nation’s largest Hispanic groups has honored the Postal Service for its efforts to do business with supply firms owned by Hispanic Americans. The U.S. Hispanic Chamber of Commerce inducted the Postal Service and several other top organizations into its Million Dollar Club at a ceremony in Houston Sept. 22. The club is […]
District and area administrators can use the Learning Management System (LMS) to get a learner’s completion status for all courses in a program. Enter the employee’s ID number, select the current reporting period, enter a course program number and select execute. […]
In the aftermath of Hurricane Katrina, I was working for the Postal Service in New Orleans. Residents were happy when the Post Office opened. One resident said, “If USPS is back, then we know everything will be all right.” […]
“[My best times on the job are] when a customer asks for something and I give them what they want.” […]
Today’s hero is a full-length story. […]
Western Area and Northland District continued to lead the scanning performance standings during the week ending Sept. 18. With a rating of 97.4 percent, Western maintained its long winning streak among the areas. Capital Metro (96.97 percent) rose from third to second place, while Eastern (96.64 percent) ended the week in third. Western’s Northland District, […]
The Postal Service will offer several holiday stamps this year, including recent favorites and new releases. Stamps based on “A Charlie Brown Christmas” will be issued Oct. 1, followed later in the month by Geometric Snowflakes. Post Office customers also will be able to purchase the following stamps from previous years: Virgin and Child by Gossaert (2013) […]
Moulton, AL, Letter Carrier Jeffery McCrary was delivering mail inside an apartment building recently when he heard a woman calling for help. McCrary ran to an apartment and found fire coming from a stove and climbing a wall. Knowing water isn’t the best way to fight a grease fire, McCrary used salt to extinguish the […]
The Postal Service has created guidelines to help employees better assist customers with product or service complaints. A copy of the Complaint Handling Guidelines was mailed to every Postmaster in September. The guidelines also are available online. Employees should view complaints as opportunities to restore consumer confidence in the Postal Service, according to the guidelines. […]
Way to go, Ben Lovato and Jim Kimber, for keeping the firefighters out west connected to their loved ones back home. […]
Phishing — attempts to steal IDs, passwords and other sensitive information from an employee or consumer — are prevalent online. Visit the CyberSafe at USPS site on Blue for tips to identify and avoid phishing scams. […]
“I take great pride in my work and I encourage [every employee to do the same].” […]
Direct mail remains a valuable method for political candidates to reach voters, even in the age of emails and texting, top strategists say. “In a world with so much other distraction, direct mail is becoming more effective not less,” consultant Andy Yates writes in a new essay for the Campaigns & Elections news site. Yates quotes […]
Disasters can occur at any time, so it’s important to know how you and your family members will contact each other afterwards. Experts offer these tips: Complete a contact card for each adult family member. Keep the cards in a wallet or purse. Also, complete cards for children and put the cards in their backpacks […]
Not long ago, several Postal Service districts had choirs or bands. The tradition has mostly faded — but not in Philadelphia District. The Philadelphia Postal Choir sings at a variety of events, particularly around the holidays. The choir also serenaded PMG Megan Brennan at an event earlier this year. The choir traces its roots to 1985, when […]
Peter Pontzer, an administrative law judge for the Postal Service, was vacationing with his family along the North Carolina coast in July when two teenage swimmers became caught in rough waves. Pontzer grabbed a buoy and swam out to assist another rescuer. They recovered a 13-year-old-boy and brought him safely back to shore. They then […]
“I’m serious about scanning and I make sure employees I supervise are serious about it too. Customers want it, they pay for it and expect it, and they deserve it.” […]
Read More… from Richmond, VA, Customer Services Supervisor Eddie Smith
I loved the Charlie Brown holiday stamps story. I can’t wait to get them in my office. […]
Most employees can’t view external videos on postal computers. However, employees can watch videos posted inside the firewall. Go to USPS-TV for a list of these videos. […]
As the anniversary of 9/11 approaches, the Postal Service reminds employees to remain vigilant about workplace security. You can help keep your workplace secure by always wearing your ID badge and locking building doors to prevent unauthorized entry. Locked doors are occasionally opened to let employees and mail in and out. At all other times, […]
Detroit Letter Carrier Evangeline Johnson was delivering mail recently when she noticed smoke coming from the back of a house. “Something didn’t feel right,” said Johnson. She rushed into the backyard and saw the rear of the home was engulfed in flames. Johnson called 911 and knocked on the door to alert the residents. The […]