Mid-Carolinas District Acting Marketing Manager Craig Kinlaw
“Delivering a positive customer experience is the key to growing our business.” […]
Read More… from Mid-Carolinas District Acting Marketing Manager Craig Kinlaw
megan_plummer
Posts by megan_plummer
Ensuring LMS course credit
You must complete everything in a Learning Management System (LMS) course to receive credit. If the course still appears in your “My Training Activities” window, select the name of course and review the learning progress chart to find out what still needs to be done. […]
Scanning scorecard
The Postal Service hit a new scanning milestone during the week ending Oct. 30, when 39 districts scored 97 percent or higher. Western Area has the top three districts: Portland (97.84 percent), Hawkeye (97.82 percent) and Northland (97.8 percent), which rose 24 spots. The other districts that scored at least 97 percent: Western New York, […]
Right track
The Postal Service has introduced an online application that will help employees track mail products as they move through the postal network. The application, end-to-end data transmission validation (E2E), was developed to confirm and verify the complete and timely transmission of package scanning data. E2E also will help employees identify points of failure, diagnose root […]
Count on us
Postal Service employees have a message for customers this holiday season: You can count on USPS — and its technology. “As soon as we scan ‘delivered,’ you’ll get a notice [on] your phone or email to let you know your package was delivered,” says Queens, NY, City Carrier Assistant Raphael Dowdell. Dowdell is one of […]
At your fingertips
Postal Service employees can go online to manage their benefits during this year’s open season. The open season site on LiteBlue offers brochures, references, plan selection resources and instructions on updating benefits elections. The site also offers archived guides to benefits. (The Postal Service won’t publish new guides this year.) Open season, the annual period […]
Tradition of giving
Postal Service leaders are encouraging employees to continue their long tradition of helping others by participating in this year’s Combined Federal Campaign (CFC). “Whenever and wherever there has been a need … postal employees have responded generously,” PMG Megan Brennan says in a new video message. “The amount of time, energy and money you’ve consistently […]
Cynthia Reede-Fisher, Mattaponi, VA
I love letter writing. It’s becoming a lost art form. I enjoy reading letters from over the years. What treasured memories. […]
Got money order expenses or mistakes?
If you identify a mistake with a money order that will result in an expense — or if you spot a mistake that has already resulted in an expense — you can request a correction online. Go to the Accounting site and select the money order expense and correction request button. For additional information, search […]
Jean Temple, Plainfield, NH
Plainfield, NH, Postmaster Jean Temple was at the Post Office recently when a customer suffered a heart attack. Temple called 911, followed the operator’s instructions and performed CPR until emergency responders arrived. The man was taken to a hospital and treated. The responders credited Temple with saving his life. […]
Detroit Retail Associate Robert Williams
“When a customer leaves my window, I want them to come back to me because I gave them the best service possible. I’m going to do whatever I can to make sure the customer is satisfied.” […]
Postal Bulletin
The Postal Bulletin’s latest issue offers an overview of this year’s holiday season. Among the highlights: recommended shipping deadlines, customer service tips, promotional ideas and sample written responses from Santa Claus. The Oct. 29 edition also includes information about the open season benefits enrollment period and a Thrift Savings Plan fact sheet. […]
Holding on
Reminder: USPS offers Hold For Pickup, a service that gives customers extra time to retrieve parcels at Post Offices. Customers have 15 days to pick up packages sent through Priority Mail and other Package Services, such as Parcel Select. Hold for Pickup gives customers five days to pick up packages shipped through Priority Mail Express. “This makes it […]
Sense and sensitivity
Employees who improperly send emails can undermine the security of Postal Service information systems. As part of National Cyber Security Awareness Month, the CyberSafe at USPS team offers these tips: Limit personal use of Postal Service email accounts. When you send emails that contain sensitive information outside USPS, encrypt the information by typing #SENSITIVE# in […]
Dare to compare
If you find yourself feeling overwhelmed during this year’s open season, help is available. Open season is the annual period when Postal Service employees can change their health benefits or enroll in a new plan. This year’s open season begins Nov. 9. The Office of Personnel Management (OPM) offers an online plan comparison tool that […]
Smart wheels
Driving safely is no accident. Just ask the seven USPS employees who recently received the Joseph M. Kaplan Safe Driver Award from the National Safety Council, a nonprofit organization that promotes accident-free workplaces. The award honors professional drivers and others who have safe driving records. The council chooses one employee from each Postal Service area. […]
Mary Beitler, San Diego
The article about Knoxville, TN, Letter Carrier Mike Crenshaw is one of the best feel-good stories I’ve read in a long time. […]
Holly Allen, Ripley, WV
Ripley, WV, Letter Carrier Holly Allen was delivering mail at a house recently when he heard a man crying for help. Allen entered the home and found the man lying on the kitchen floor. Allen called one of the man’s relatives, who arrived and called 911. […]
Breast Cancer Awareness Month
The Breast Cancer Research Stamp, item 553000, has raised $80.9 million since 1998. Stamp Fulfillment Services (SFS) encourages offices to have this stamp available at all times. Order supplies at SFS Web and use the online SFS Toolkit to help manage your stamp inventory. […]
Alabama District Business Development Specialist Viola Freeman
“Customer service is my passion. I’m dedicated to providing our customers with excellent service and utilizing my people skills to develop strong relationships with employees and customers alike.” […]
Read More… from Alabama District Business Development Specialist Viola Freeman
Phishing lures
Identifying and avoiding phishing traps helps protect personal information from online scammers. Phishing occurs when fraudulent emails are used to steal online passwords and other personal information. The emails can appear to come from a financial institution, business or government agency. As part of National Cyber Security Awareness Month, the CyberSafe at USPS team suggests […]
Free for all
All consumers want for Christmas is free shipping. Ninety-three percent of online shoppers plan to take advantage of free shipping offers during the holidays this year, according to a new survey by the National Retail Federation (NRF). Retailers are eager to oblige. Some are lowering their minimum requirements for free shipping, while Best Buy announced Oct. 22 it will […]
Do you speak benefits?
Sorting through health plan options can be overwhelming, especially when you’re faced with language you don’t understand. For example, do you know the difference between a copayment and coinsurance? How about the difference between a deductible and a premium? Understanding these and other key terms can help you better evaluate your health plan options and […]
Promoting ‘The Inspectors’
Chief Postal Inspector Guy Cottrell has a message for TV viewers: When you watch “The Inspectors,” you won’t just be entertained — you’ll also learn a lot. “This is a very unique way for us to get our message out there and help prevent people from becoming victims of crime,” Cottrell said this week on […]
Silver streak
Several Postal Service marketing efforts were recently honored with advertising industry awards. The USPS Holiday Playbook mailpiece won a silver award during the International Echo Competition, which honors direct marketing campaigns. The Irresistible Mail site won a silver award at the W3 Awards, which recognize online creativity. WatchUsDeliver.com, a centerpiece of the spring marketing campaign, […]
Vienna, VA, Postmaster Juan Josey
“Customer loyalty is built one transaction at a time.” […]
Carlene Hemphill, Demorest, GA
Starleen Schwan is a star in the USPS crown of heroic employees. […]
What’s PERF?
The Postal Employees’ Relief Fund (PERF) assists employees and retirees whose homes and vehicles are damaged by fire or natural disasters. The PERF site has more information. […]
Scott George, Holland, MI
Holland, MI, Letter Carrier Scott George was recently thanked in the obituary of a 93-year-old customer whom George regularly checked on. The obit referred to him as “her wonderful mail carrier … [who checked] on her every day.” […]
Up to speed
The race for quick deliveries is picking up speed. Kohl’s announced plans last week to add same-day deliveries in six cities, including Los Angeles and Boston, following recent tests in Chicago and San Francisco. The department store chain joins Macy’s and other retailers that are hopping on the same-day delivery bandwagon. USPS also is testing […]