Inspector General David C. Williams
“Post Offices provide convenience and face-to-face connectivity in a virtual world that still requires both real-time and physical interaction.” […]
megan_plummer
Posts by megan_plummer
Lost devices
If your Postal Service computer or mobile device is lost or stolen, immediately call 866-877-7247 or send an email to cybersafe@usps.gov. The CyberSafe at USPS site has more information. […]
Minda Fryczynski, Harbor Springs, MI
Today’s hero is featured in a full-length article. […]
Superior service
USPS employees were recognized for delivering excellent service throughout 2015. Greater Michigan District and Mail Recovery Center employees found a ring lost by newspaper columnist Jim Ketchum, who later praised the team. “Happy endings still happen, in this case thanks to people who really care about their jobs,” Ketchum wrote. Elsewhere, Knoxville, TN, Letter Carrier […]
Historic journeys
USPS went where no post has gone before when NASA affixed the 1991 Pluto stamp to its New Horizons spacecraft, which made the world’s first flyby of the dwarf planet July 14. In August, the King of Rock ’n’ Roll returned to the spotlight when the Postal Service added Elvis Presley to its Music Icons […]
In the cards
A greeting cards retailer recently began using Priority Mail to ship its products, generating more than $2 million in revenue for the Postal Service. The sale began when Kansas City, KS, Strategic Account Manager Bill Edwards and Littleton, CO, Sr. Sales Executive Steve Weiss discovered the company wanted to reduce its shipping costs and better […]
Refund reminder
Many mailers turned to Priority Mail Express 1-day shipping this holiday season. Employees may remind customers that they will not qualify for refunds if USPS attempted to deliver any Priority Mail Express 1-day package mailed between Dec. 22, and Dec. 25, 2015, within two business days. USPS competitors use similar refund policies during the holidays. […]
Heroes’ corner
Harbor Springs, MI, City Carrier Assistant Minda Fryczynski was delivering mail recently when she saw a customer lying on the ground surrounded by a swarm of bees. Fryczynski called 911 and used her jacket to fend off the bees, who began attacking the man while he was walking his dog. He was stung more than […]
Protecting information
Personally identifiable information is any information that can be used either on its own or with other data to identify, contact or locate an individual. The CyberSafe at USPS site on Blue has tips to protect your information at home and work. […]
Kevin Liles, Arlington, TX,
Today’s hero is featured in a full-length article. […]
Dave Helton, Youngstown, OH
My grandsons and I have had fun with the Postal Service’s mobile app. The pictures are really cute. If you haven’t already downloaded the app, you should try it. […]
Mishawaka, IN, Postmaster Dean McCool
“It’s a hectic season, and it takes a little worry away from people knowing that seven days a week, they can receive their packages.” […]
Bustle and flow
Customers across the nation flocked to Post Offices Dec. 14, which was expected to be the year’s busiest mailing day. USPS predicted more than 612 million mailpieces would be accepted and processed, including a 7 percent increase in parcels from last year’s busiest mailing day. Despite the bustle, customers reported receiving quick service. “It was […]
‘Faith, hope and love’
Sa’fyre Terry could have asked for toys or video games this Christmas. Instead, the 8-year-old New York girl requested holiday cards from around the world. What makes her wish even more special is that Sa’fyre is the sole survivor of a 2013 fire that killed her father and three younger siblings and resulted in the […]
Heroes’ corner
Arlington, TX, Rural Carrier Kevin Liles was delivering mail recently when two children ran over to him and said someone had broken into their home. Liles called 911 and stayed with the youngsters until police arrived. Based on descriptions the children provided, police caught the suspects and charged them with breaking into several homes in […]
What qualifies?
Open season is over, but that doesn’t necessarily mean you have to wait until next year to change your benefits. You also can make changes if you experience a “qualifying life event,” such as a birth, death, marriage, divorce or change in employment status. Employees and annuitants have 60 days to make changes after one […]
Retail Associate Amanda Fick, Lena, WI
Lena, WI, Retail Associate Amanda Fick became suspicious when a customer mailed several Priority Mail Express packages in a single week. Fick feared the man had fallen for a scam and alerted the Postmaster, who contacted Postal Inspectors. They spoke with the customer, who believed he won a sweepstakes and needed to mail cash to […]
Giving gifts
You can send gifts through Priority Mail without leaving your home. Visit usps.com to order boxes, print shipping labels and schedule package pickups. […]
Shelle Mondon, Dallas
The #PostalProud video is one of the best videos I’ve seen. […]
Western New York District Manager James Lentz
“Every household in America relies on us to get their packages home for the holidays, and we take that responsibility seriously. We’re prepared to do whatever it takes to deliver for our customers.” […]
Read More… from Western New York District Manager James Lentz
Holiday help
The Postal Service has updated its websites for the holidays. The interactive Charlie Brown-themed holiday newsroom features news releases, videos, stamp information, fact sheets, mail-by dates and a “Christmas Countdown” clock. The site also has information on special holiday postmarks, as well as the Operation Santa and Letters from Santa programs. The usps.com holiday page […]
Ready to go
The Postal Service’s new extended capacity vehicles are hitting the road. USPS held a ribbon cutting at headquarters last week to launch the rollout of more than 9,000 Ram ProMaster 2500 cargo vans, just in time for the peak holiday season. “This is the first large purchase we’ve made of new vehicles in several years,” […]
Simply the best
USPS delivers the best customer service in the government because the organization focuses on meeting consumers’ needs, the Next Gov news site reported last week. “We’re obsessed with customers and gaining their trust,” Consumer and Industry Affairs VP Jim Nemec told the site. “The feedback we get from our customers is essential for us to […]
Safe holidays
The holiday online shopping season can be a gift to scammers looking to steal information — but you can protect yourself by taking precautions. Scammers attempt to use bogus emails to lure shoppers to phishing sites to collect personal and financial information. To avoid these scams, the CyberSafe at USPS team advises employees to: Be […]
Open season quiz
How much do you know about the Postal Service’s benefits? Test your knowledge by taking a brief online open season quiz. Employees who participate will be entered into a drawing to win a Fitbit activity wristband. The quiz closes when open season ends Monday, Dec. 14. More information is available on the LiteBlue open season […]
Martha Carson, Guysville, OH
Loved the story about the hugging dogs, Keira and Kala. […]
Passwords
Passwords for ACE computers should be at least 15 characters long and contain three of the four following characteristics: uppercase letters (A-Z), lowercase letters (a-z), numbers (0-9) and special characters or symbols (examples: !, @, #). The CyberSafe at USPS site has more password transformation tips. […]
Tucson, AZ, Retail Associate Pepper Spowart
“You have to anticipate the customer’s needs. The best way to do that is to provide them with all the options USPS has available.” […]
All about eves
Post Offices nationwide will be open Christmas Eve, but many will have shorter retail lobby hours and close at noon. Regular hours will be observed New Year’s Eve. Regular mail delivery won’t be affected. More information is included in the Postal Service’s Dec. 1 news release. […]
Delivering excellence
Americans rank the customer service they receive at Post Offices among the best in the nation, according to a new Gallup poll. Almost 80 percent of adults say they received “excellent” or “good” service at a Post Office they visited during the past month. Post Offices rank third on a list of several major business […]