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Aiming for the heart

The puzzle facing the Hawaii District safety team was this: How to make the Postal Service’s message of safety really hit home? “We have safety data coming out of our ears,” said Pania Heimuli, the district’s acting human resources manager. The “head” part was clearly taken care of. What they needed was for workers to […]

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Sweet deal

A letter carrier’s conversations with a business customer on his route have resulted in a shipping deal worth more than $62,600 for the Postal Service. While delivering during the coronavirus pandemic, William “Bill” Weiss, of Jeannette, PA, frequently talked with employees of a candymaking business. He learned that the company was seeing exponential growth in […]

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Off balance

Vertigo is not just the title of a classic Alfred Hitchcock thriller. It’s also a series of debilitating symptoms that can make it difficult for individuals to perform everyday tasks. In the Hitchcock movie, a detective is unable to effectively do his job because vertigo leaves him feeling off balance and dizzy. In real life, […]

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Heather the helper

Rural Carrier Heather Fletcher was recently delivering mail in Hanoverton, OH, when she spotted a house on fire. Fletcher immediately stopped, called 911 and ran to the house to make sure residents got out of harm’s way. Firefighters soon arrived to battle the blaze. No injuries were reported. […]

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The road ahead

The Postal Service is seeking new ways to fill tractor-trailer operator positions. The organization will soon begin a pilot program to add more of these employees, who play an important role in transporting mail from processing and distribution centers to other facilities in the postal network. The pilot will be geared toward existing motor vehicle […]

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The wild blue yonder

Every year, the week containing Aug. 19 — Orville Wright’s birthday — is celebrated as National Aviation Week. Here are five facts about aviation landmarks and pioneers and their postal connections: 1. The most famous stamp in philately is an airmail goof. A 1918 stamp featured the image of a Curtiss JN-4 or Jenny, the […]

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New gigs

Here’s a look at some recent changes in the Postal Service leadership ranks: • Rachel A. Danielsen, organization design director at USPS headquarters in Washington, DC, was named acting succession and internal talent executive manager. Dana C. Cotman, benefits and wellness executive manager, was named acting organization design director. • Manhattan Postmaster Marcellina R. Del […]

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Matter of trust

USPS is reminding employees that the sanctity of the mail is central to its mission as a government service and to its brand as a business. This means that mail must always be delivered as addressed and as promised, and never be opened, stolen, damaged, discarded or delayed. When employees violate the sanctity of mail: […]

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Race against time

City Carrier Assistant Holly Kleve was recently on duty in a Cresco, IA, neighborhood when she spotted flames shooting out of a garage at a residence. Kleve immediately stopped, called 911 and pounded on the front door of the home. Firefighters soon arrived to battle the blaze, which destroyed the garage and damaged several vehicles […]

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The right stuff

The Postal Service will hold its first Ethics Awareness Week from Aug. 16-22, aiming to educate employees about the importance of conducting themselves with integrity. In a new video message to kick off the week, Postmaster General Louis DeJoy notes that USPS is consistently ranked as one of the nation’s most trusted public institutions. “This public […]

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Know your benefits

Postal Service employees can participate in an upcoming webinar to learn about Medicare and how the Federal Employees Health Benefits (FEHB) program works with Blue Cross Blue Shield. The session, “Medicare, FEHB and Blue Cross Blue Shield,” will be held Friday, Aug. 20, at noon EDT. Christel Bull, a federal account manager for CareFirst Blue […]

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Connect and serve

A Postal Service employee’s outreach to a business customer has led to a shipping deal worth more than $313,700 for USPS. After talking with an Amish-owned greenhouse business, Fredericksburg, OH, Postmaster Monica Trapp submitted a lead through Business Connect. This program allows Postmasters, managers and customer services supervisors to initiate discussions with business people about […]

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Show me the stamp

The Postal Service released its Missouri Statehood stamp Aug. 10. The stamp marks the bicentennial of the Show-Me State’s admission to the Union in 1821. An image of Bollinger’s Mill and the Burfordville covered bridge, two Civil War-era structures that are part of a state historic site, is featured. Greg Breeding designed the stamp, using […]

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Be here now

Postal Service employees can participate in an Aug. 12 webinar on mindfulness, along with a series of “Mindful Monday” sessions during the summer. Here are five facts about this ancient practice: 1. Mindfulness is a technique, not a religion. While its roots can be traced to Hinduism and Buddhism, mindfulness is secular in application — […]

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Climbing the ranks

Here’s a look at some recent changes in the Postal Service’s leadership ranks: • Keith L. Harris, transportation contracts manager in Memphis, TN, was named the Surface Transportation Category Management Center’s acting director. • Roshonda J. Jackson was named product acceptance executive manager in San Antonio. She previously served as Great Lakes Area’s lead business […]

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Treacherous tumble

Rural Carrier Shelby Moats was delivering mail in Malvern, OH, one day in January when she spotted an older customer on the ground at the bottom of a hill near his residence. Moats rushed to check on the man, who had fallen and was shivering in frigid temperatures with multiple injuries, including a head wound. […]

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Repeat visitor

A lead from a California employee has resulted in a combined shipping deal worth more than $7 million for the Postal Service. Vincent Yang, a retail associate at the Burbank Post Office, noticed a customer who was visiting frequently to pay for postage. After talking with the customer, Yang learned the man had recently started […]

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Family affair

Letter Carrier Tyler Stidham was recently delivering mail in a Miamisburg, OH, neighborhood when he spotted an older customer who’d fallen outside. The man’s two daughters were struggling to get him up, so Stidham rushed to their aid. The Postal Service employee safely lifted the man and guided him to his walker nearby. One of […]

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Hot dogs

As we swelter through summer’s dog days — and because August is National Dog Month — here’s a look at stamps that celebrate (hu)man’s best friend: 1. Dogs with a mission. These include 2019’s Military Working Dogs, featuring the stylized images of a Belgian Malinois, Dutch shepherd, German shepherd and Labrador retriever; McGruff the Crime […]

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High achievers

Here’s a look at some recent changes in the Postal Service leadership ranks: • Himesh A. Patel was named international policy and business development executive manager in Merrifield, VA. He previously served in a special assignment role focused on developing and executing technology strategies for international business. • Melbourne, FL, Postmaster Keith A. Pierle was […]

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Sun, moon, stars

The Postal Service dedicated its Raven Story stamp during a July 30 event that celebrated a legend revered by many Alaska Native and Native American cultures. “The Raven Story represents a great meaning to the Indigenous people of the Northwest Coast,” ranging from Southeast Alaska through coastal British Columbia, said Jakki Krage Strako, the USPS […]

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Stop payment

Retail Associate Jill Miller was recently on duty in Hubbard, IA, when she grew concerned about an older customer at the counter. The woman asked for help with Priority Mail Express, which was unusual for her, and she revealed that she was sending a check out of state. Miller advised the customer against mailing the […]

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Spring Into Motion

The USPS Health and Wellness team recently participated in a six-week challenge that demonstrated how small steps can lead to big, positive changes. The Spring Into Motion challenge, conducted in cooperation with Kaiser Permanente, ran from April 5-May 14. The challenge encouraged healthy behaviors by allowing participants to discover something new about spring each week. […]

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Opportunity spotter

A Postal Service employee’s conversation with a business customer has led to a shipping deal worth nearly $12.4 million for the organization. After talking with the customer, who sells products through various websites, Grand Prairie, TX, Postmaster Roy Russell submitted a lead through Business Connect. This program allows Postmasters, managers and customer services supervisors to […]

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An otherworldly gift

A new stamp honoring visionary author Ursula K. Le Guin, the 33rd in USPS’s Literary Arts series, was dedicated July 27 in a ceremony at the Portland Art Museum in Oregon. Le Guin wrote prodigiously in several genres — including short stories, essays, poetry and translations — but was best known for her pioneering science […]

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They like Mike

City Carrier Assistant Mike Williams was making deliveries one day in January in a Pewaukee, WI, neighborhood when he heard loud moaning. Williams looked around and spotted a customer lying in snow beside a driveway across the street. The Postal Service employee rushed to check on the man, who had fallen and needed help getting […]

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