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Interest piqued

Carrier’s tip results in $83,000 deal

Ronald Manzini, a Sharpsburg, PA, letter carrier, used Customer Connect to generate new revenue for USPS.

A letter carrier has submitted a lead that resulted in a shipping deal worth more than $83,000 for the Postal Service.

After talking with an e-commerce company on his route, Ronald Manzini of Sharpsburg, PA, passed on information through Customer Connect, a joint program with the National Association of Letter Carriers, encouraging carriers to identify sales opportunities for USPS.

John Schanck, a customer services manager, and Brian McDaniel, a Pennsylvania 1 District field sales representative, followed up with the customer.

They closed a shipping deal worth $83,434 in new estimated annualized revenue for the Postal Service.

Sales generated from Customer Connect leads count toward the USPS Power of One campaign to raise revenue through sales leads from employees.

“All it took was letting the customer know that USPS has free tracking on parcels, doesn’t have surcharges and offers free Priority Mail supplies,” said Lou DeRienzo, small-business senior sales specialist at USPS headquarters in Washington, DC. “Our carriers are in a perfect position to share their knowledge about what the Postal Service can do for our customers.”

USPS is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30.

The small-business team is tracking program participation rates through its weekly “Drive to 35” downloadable report. The team has also begun its annual Get the Red Out campaign to encourage employees who haven’t submitted a lead to do so.

The Small Business and Lead Generation Programs Blue page has more information about Customer Connect and the other employee lead programs: Business Connect, Clerks Care, Mail Handlers, Rural Reach and Submit a Lead.