USPS is now offering Extended Mail Forwarding — a product that allows customers to forward their change-of-address mail for up to 18 months — as a permanent service. Introduced in August 2020, the service has been successfully test-marketed nationwide for two years. More than 2 million customers have purchased the service. “We are extremely pleased […]
Suzanne Truitt, a rural carrier associate, was making deliveries on a February day in Brookfield, MO, when she spotted an older customer in trouble: The woman had fallen on her porch in freezing temperatures. Truitt rushed to the customer’s aid, safely helping her get back on her feet. The woman declined medical attention. A member […]
Postal Service employees can participate in an upcoming webinar to learn about the Federal Employees Health Benefits (FEHB) Program and Medicare. The session, “Medicare and FEHB,” will be held July 25 at noon EDT. Representatives from GEHA, a not-for-profit provider of health plans for federal employees, will conduct the webinar and explain how Medicare works […]
A Texas employee’s sales lead has resulted in a mailing deal worth more than $1 million for the Postal Service. Ramon Coleman, a customer services manager at the Dallas Downtown Post Office, talked with a representative of a medical center who was looking for a cost-saving way to market their facilities and to mail invoices. […]
The Postal Service has introduced Area and Regional Update, a new version of its quarterly newsletter for employees. The publication reflects the organization’s new structure and will cover both Retail and Delivery areas and districts and Logistics and Processing regions and divisions. Area and Regional Update will be available in Atlantic-Eastern, Southern-Eastern, Central-Western and WestPac-Western […]
Letter Carrier Anessa Darby was recently delivering mail at an apartment complex in Lincoln, NE, when she spotted smoke billowing from a garage. Darby immediately alerted a maintenance staff member, who called 911. Firefighters were dispatched to the scene to put out the blaze, which was caused by an electrical malfunction. A resident of the […]
The Postal Service’s USPS Connect Local expansion continues apace, with Virginia and North Carolina the latest states to offer the organization’s new commercial package delivery program in targeted areas. USPS Connect Local, which began a national rollout in February, offers businesses affordable next-day delivery, as well as same-day delivery, Sunday delivery and pickup options in […]
Here’s a look at some recent changes in the Postal Service leadership ranks: • Salina A. Ferrow, customer care director, departed USPS on June 24 after nine years with the organization. • Trent J. McNeal was named Denver postmaster. He previously served as Seattle postmaster. • Ashlea A. Meyer completed the Massachusetts Institute of Technology’s […]
If you haven’t completed your Postal Pulse employee survey, you must do so before July 15. The survey, which began June 14, allows the Postal Service to obtain feedback on its efforts to improve its workplace environments. The survey is run by Gallup and takes about five minutes to complete. Bargaining employees should have received […]
Letter Carrier Michael DiLella was recently making deliveries in a Rochester, NY, neighborhood when he grew concerned about an older customer whose mail was piling up unusually. DiLella alerted the woman’s next-door neighbors, who promptly checked on her and found that she’d fallen two days earlier. Paramedics were dispatched to the scene to provide medical […]
Thrift Savings Plan specialists will offer several webinars in July on the ins and outs of the program, also known as TSP. Here’s an overview of the webinars and when they’ll be offered (all times are Eastern); select each date to register online. • TSP Contributions: Taking Control of Your Future: Shows how the future […]
Letter carriers will be able submit sales leads on their mobile delivery devices, starting July 11. The devices now have an “Employee Lead Entry” option, allowing carriers to enter a customer’s information and indicate which products or services they spoke to the customer about. “GPS technology allows for certain fields to be prepopulated, reducing the […]
Additional price and classification changes — as well as a Priority Mail enhancement and a new method of determining zone assignments — are slated to take effect July 10. Here’s an overview: • Price changes: As the Postal Service has previously announced, the price of a Forever stamp will increase from 58 cents to 60 […]
City Carrier Assistant Dylan Diaz was recently making deliveries at an apartment complex in Clovis, CA, when a sobbing preschooler ran up to him and clutched his uniform. The distraught little girl told Diaz she couldn’t remember where she lived or where her parents were. The Postal Service employee calmed the child, assured her he […]
President Joe Biden has ordered U.S. flags flown at half-staff to honor the victims of this week’s mass shooting in Highland Park, IL. Flags should be flown at half-staff until July 9 at sunset. To fly the flag at half-staff, hoist the flag to the peak for an instant and then lower it to the […]
Here’s a look at Postal Service employees who received appointments or recognition recently: • Fiona E. Chicosky, facility requirements manager, was named facilities planning acting director. • Trinh T. Griffin was named finance and payment technology services director. She previously served as IT solutions architecture manager. • Elliott R. Holmes was named the Knoxville, TN, […]
A scholarship to nurture and support new Postal Service leaders is now accepting applications. The Centralized Funding for Development Scholarship is designed to financially support nonbargaining employees who seek to enroll in training, individual college courses, degree programs or professional certifications to hone their leadership skills. The application window is July 1-31. The scholarship helps […]
The USPS Continuous Improvement team is offering a Lean Six Sigma Yellow Belt Train the Trainer session July 7. The course will take place from 11 a.m. to 1 p.m. Eastern, via Zoom. It is open to postal employees who have earned a green belt or higher in Lean Six Sigma. “The Postal Service needs […]
The Postal Service made its commitment to addressing climate change clear by publishing its first-ever Climate Action Plan last year. The plan is organized around five priority actions: education, identification of weaknesses, protection of facilities, protection of supply chain and logistics, and planning for change. These actions will allow USPS to better prepare for climate […]
A sales lead from a letter carrier in Texas has resulted in a shipping deal for the Postal Service worth more than $480,000. Frank Loredo, who works at the Irving Main Post Office, talked with a representative of a local manufacturing company that needed a way to ship a line of new products. He submitted […]
The Postal Inspection Service is continuing to hire. The agency will accept applications for postal inspector positions from Tuesday, July 5, at 10 a.m. Central through Saturday, July 16, at 10 a.m. Central. These positions are open to qualified USPS career employees and external applicants. Postal inspectors are federal law enforcement agents who enforce laws […]
Letter Carrier Peter Sigona was recently delivering mail in an Auburn, NY, neighborhood when an older customer flagged him down. Sigona stopped to check on the woman, who is recovering from a stroke and relies on a walker. She told him her phone had been out of order for several days, and she just realized […]
Here’s a look at Postal Service employees who received appointments or recognition recently: • Brooklyn, NY, Postmaster Eddie L. Banner was named Kansas-Missouri District manager. • Jeff A. Drake was named St. Louis postmaster. He previously served as the Kansas City, MO, Processing and Distribution Center’s plant manager. • Chief Information Officer Pritha Mehra was […]
The term “postal family” has a new meaning in Rocheport, MO. The town recently inducted William H. Phillips and his descendants into the Rocheport Hall of Fame. From 1854-1956, Phillips or a member of his family served as the town’s postmaster. The induction ceremony included a congratulatory letter from Postmaster General Louis DeJoy. “We are […]
Matthew Fee, a carrier technician in Coldwater, MI, was recently delivering mail in an apartment building when he heard an unusual sound coming from one of the units. Fee knocked on the door and someone faintly replied, “Help me.” The Postal Service employee alerted a building manager, who opened the door and discovered that the […]
The Postal Service is working to identify the risks of climate change at every level of the organization. Many operational risks are already known and documented, such as the loss of USPS facilities and service routes because of flooding, wildfires, sea level rise and other climate hazards. In addition, there has been an increase in […]
A tip from a retail associate in New Hampshire has resulted in a shipping deal worth more than $77,000 for the Postal Service. Stacey Porter, who works at the Windham Post Office, knew a customer from serving him at the Post Office for several years. The customer sells vintage radios as well as replacement parts […]
The Postal Service wants to help employees and contractors protect its online network by fostering a cybersecurity culture within the organization. The USPS computer network is one of the world’s largest — linking more than 32,000 facilities and making communication possible between hundreds of thousands of employees, customers and others. However, like all computer networks, […]
Denise Hilpipre, a rural carrier in Plainfield, WI, was recently delivering mail when she noticed suspicious activity: Two strangers were removing firewood from a customer’s property. Hilpipre documented details of the incident, including a description of the pair’s vehicle and their appearance, and called the customer to ask if he had authorized anyone to take […]
The USPS Benefits and Wellness team will conduct a virtual information fair next week to help employees make the most of their benefits throughout their career. Here’s the schedule for the event, which is called Investing in You: Benefits, Retirement and More! All times are Eastern. • Tuesday, June 28, 9 a.m.-5 p.m. • Wednesday, […]