Email is an efficient way to communicate — until the dreaded reply-all debacle overwhelms your inbox. It usually starts with an email addressed to you and a large number of other recipients. Instead of responding directly to the sender, one of the recipients responds reply-all to everyone in the email distribution list. Another person does […]
Letter Carrier James LaShelle was recently making deliveries in a Clinton, IA, neighborhood when he grew concerned about a disruption in a customer’s routine. The man normally sits by a window in his home and waves at LaShelle daily, but he had not done so in a couple of days, nor had he retrieved his […]
In his latest video message, Postmaster General Louis DeJoy discusses the first anniversary of Delivering for America, the Postal Service’s 10-year plan to return the organization to financial sustainability and achieve service excellence. “I am pleased to say that we are making a lot of progress,” he says. As he notes, USPS has reworked its […]
Postal Service employees can participate in an upcoming webinar to learn about Medicare and the Federal Employees Health Benefits (FEHB) Program with Blue Cross Blue Shield. The session, “Medicare, FEHB and Blue Cross Blue Shield,” will be held Tuesday, April 26, at noon EDT. Christel Bull, a federal account manager for CareFirst Blue Cross Blue […]
Here’s a look at some recent changes in the Postal Service leadership ranks: • Nabeel R. Cheema, chief counsel for pricing and product support, was named acting associate general counsel and chief ethics and compliance officer. Jacob D. Howley, a USPS attorney, was named acting chief counsel for pricing and product support. • David Colon, […]
Jenifer Taylor, a postal support employee in Patterson, AR, was on duty one day last summer when she grew concerned about an older customer who was struggling to breathe after walking to the Post Office from his residence. The man declined help from Taylor and another customer, who offered him a ride home, but when […]
A sales lead from a city carrier assistant in Maryland has resulted in a big shipping deal for the Postal Service. Karla Carter, who works at the Rockville Main Post Office, noticed that a business customer along her route was using USPS — along with the organization’s competitors — to ship hundreds of packages a […]
USPS has released Delivering for America: First-year Progress Report, an update on the 10-year plan to return the organization to financial sustainability and achieve service excellence. Under Delivering for America, the Postal Service has begun to reverse decades of losses, improved on-time performance, streamlined operational procedures and invested in postal infrastructure. The organization has also […]
Letter Carrier Brandon Airosus was on duty recently in Quincy, MA, when he saw a woman and child crossing a street. While paused midway, the little girl suddenly slipped away from her mother and was struck by a car. Airosus rushed to the victim’s side, safely carried her to the sidewalk, called 911 and comforted […]
Postal Service employees can participate in an upcoming webinar to learn about the connection between financial and personal health. The session, “The Connection Between Financial and Mental Wellness,” will be held Tuesday, April 12, at 1:30 p.m. EDT. Representatives from GEHA, a not-for-profit provider of health plans for federal employees, will help participants explore their […]
Here’s a look at Postal Service employees who received appointments or recognition recently: • Gregory K. Curtis was named the Birmingham, AL, Processing and Distribution Center’s plant manager. He previously served as the Ybor City, FL, Processing and Distribution Center’s plant manager. • Kelvin L. Dansby was named acting Memphis, TN, postmaster. He previously served […]
A team of 20 runners representing the Postal Inspection Service will soon compete in a 120-mile race that will take them through some of the toughest terrain in the West. The B2V race, a point-to-point relay from Baker, CA, to Las Vegas through the Mojave Desert, is described as “the world’s most prestigious and unique […]
Riviera Beach, FL, City Carrier Assistant Michael Hill was recently making deliveries when he grew concerned about a customer whose mail was piling up and whose car apparently hadn’t been moved in several days. Hill asked police to check on the man, who was found in dire need of medical attention after suffering a heart […]
New postmasters are being sworn in across the nation at what seems — and very well may be — a record clip. The spate of swearings-in can be partly explained by last year’s USPS reorganization and partly by a new initiative that aims to highlight the important role of postmasters and to more fully integrate […]
Occupational Health Nurses Week, a time to honor the medical professionals who keep employees safe and sound at work, runs April 3-9 this year. At USPS, which has more than 100 occupational nurses in its employ, duties include conducting preemployment screenings, health checks and fitness-for-duty exams. They also ensure implementation and compliance with occupational health […]
A tip from a bulk mail technician in Texas has resulted in a shipping deal worth nearly $98,000 for the Postal Service. James Bircher, who works at the Jack D. Watson Post Office in Fort Worth, helped a customer from a bicycle accessory shop who was looking to save on shipping costs. He submitted a […]
Letter Carrier Dylan Becker was recently delivering mail in a Naperville, IL, neighborhood when he heard an older customer inside a residence banging on the front door. Becker opened the mail slot to talk to the man, who said he was locked in and needed help. The Postal Service employee knew that a member of […]
Postal Service employees can participate in a four-part stress management webinar series to learn techniques to manage stress. Blue Cross Blue Shield and the Virginia Hospital Center will conduct the webinars, which will be held from April through July and offer ways to identify and manage stress to live a more balanced life. Here’s an […]
The Postal Service wants to remind all workers that it is important to complete or update beneficiary information as soon as possible. This simple task takes just a minute or two and can save a lot of heartache down the line. The Life Changes LiteBlue page, a one-stop shop for updating employee information, makes it […]
The USPS Loyalty Program for small-business customers brought in more than $265 million in revenue in its first year. The initiative, which was launched in mid-2020, allows businesses to earn credits for using Click-N-Ship to purchase Priority Mail and Priority Mail Express services. Last year, the program was expanded to offer three tiers, based on […]
Letter Carrier Nicholas Pierce was delivering mail on a summer day in a Miamisburg, OH, neighborhood when he was approached by a 7-year-old child who said she was lost. Pierce asked the little girl where she lived, and she told him an address with the street number 371. The Postal Service employee walked her to […]
The Postal Service wants to remind employees that the organization has three websites that offer information about the coronavirus pandemic. The first one, located on usps.com, provides the latest information on how the organization is continuing operations and protecting employees and customers. The other two are the COVID-19 Employee Resources pages on Blue and LiteBlue. […]
A Texas customer services manager’s lead has resulted in a marketing campaign deal worth more than $222,000 for the Postal Service. Camellia Brazil, who works at the Dallas Oaklawn Station, was approached by a representative of a nonprofit organization who had some questions about using the mail for marketing. She submitted a lead through the […]
Kenneth Carr Sr., an acting IT client support specialist at USPS headquarters in Washington, DC, was arriving at work one day last summer when he spotted an older pedestrian in need of assistance. Carr saw the woman take a tumble on the L’Enfant Plaza promenade near the building, so he rushed to her aid, safely […]
Postal Service employees can participate in an upcoming virtual cooking demonstration. The session, “Make and Take Healthy Bowl Demonstration,” will be held Tuesday, March 29, at noon EDT. Representatives from GEHA, a not-for-profit provider of health plans for federal employees, will show how to use vegetables and grains to create satisfying, healthy meals. Participants must […]
Here’s a look at Postal Service employees who received appointments or recognition recently: • Richard Fermo was named Florida 1 District manager. He previously served as Tampa, FL, postmaster. • Minneapolis Postmaster William D. Jones was named Kentucky-West Virginia District’s acting manager. • Avinesh D. Kumar was named San Francisco postmaster. He previously served as […]
An online company is bringing reproductions of notable letters from the past to the mailboxes of history buffs all over the world. Historic Mail, founded in 2020, offers several subscription services that allow customers to receive reproductions of letters from the likes of Benjamin Franklin, Abraham Lincoln, Harriet Tubman, Mark Twain, Marie Curie and Nikola […]
Rural Carrier Wendy Pollard was recently delivering mail in a Comstock Park, MI, subdivision when a little boy startled her. She had stopped at a mailbox when the 3-year-old ran toward her vehicle, climbed through the driver’s window, tumbled into her lap and grabbed the steering wheel, refusing to let go. Pollard immediately turned off […]
The Postal Service is continuing to seek nominations for its annual USPS Sustainability Excellence Awards, which recognize functions, areas, districts, facilities and teams that contribute to a sustainable workplace. Reducing greenhouse gases, conserving energy and other sustainability initiatives are important parts of Delivering for America, the organization’s 10-year plan to achieve financial sustainability. One USPS Sustainability Excellence […]
A lead from an employee in Pennsylvania 1 District has resulted in a deal worth more than $73,000 for the Postal Service. When Acting District Marketing Manager Doug French answered a customer’s phone call about how to prepare a first-class mailing, he realized it might qualify for a special rate because of the volume. He […]