USPS logo LINK — USPS employee news Printable

Wearing it well

Employee helps apparel company with shipping

Rashonda Lloyd, a Grand Prairie, TX, retail associate, used the Clerks Care program to help generate revenue for USPS.

A tip from a retail associate in Texas has resulted in a shipping deal worth almost $96,000 for the Postal Service.

Rashonda Lloyd, who works at the Grand Prairie Post Office, talked with a representative of a custom apparel company who was looking for cost-effective shipping.

She submitted a lead through Clerks Care, a program that allows retail associates, call center agents, and machine and distribution clerks to pass along sales tips.

Tarina Johnson, a senior territory representative, followed up with the customer and closed a shipping deal worth $95,700 in new estimated annualized revenue for the Postal Service.

Sales generated from Clerks Care leads are included in the USPS Every Lead Counts campaign to raise revenue through sales leads from employees.

“Our retail employees are in a great position to talk with customers about what their needs are,” said Lou DeRienzo, a small-business senior specialist at USPS headquarters in Washington, DC. “Rashonda did just that, and as a result, she helped her customer save money and brought in more revenue for USPS.”

The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30.

The Small Business and Lead Generation Programs Blue page has more information about Clerks Care and the other employee lead programs: Business Connect, Customer Connect, Mail Handlers, Rural Reach and Submit a Lead.