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Employee helps win new shipping customer

Camron Brown, a Preston Royal, TX, retail associate, used the Clerks Care program to help generate revenue for USPS.

A tip from a retail associate in Texas has resulted in a shipping deal worth more than $92,000 for the Postal Service.

Camron Brown, who works at the Preston Royal Post Office, talked with a representative of a company who was looking for cost-effective shipping.

He submitted a lead through Clerks Care, a program that allows retail associates, call center agents, and machine and distribution clerks to pass along sales tips.

A sales representative followed up with the customer and closed a shipping deal worth $92,105 in new estimated annualized revenue for the Postal Service.

Sales generated from Clerks Care leads are included in the USPS Every Lead Counts campaign to raise revenue through sales leads from employees.

“Retail associates are the people customers talk to when they come into Post Offices for information or help. It is important to listen to what they are saying,” said Lou DeRienzo, a small-business senior specialist at USPS headquarters in Washington, DC. “Camron listened to his customer, and now that customer is shipping with USPS.”

The Postal Service is encouraging as many employees as possible to submit at least one lead through any of its six lead programs by Sept. 30.

The Small Business and Lead Generation Programs Blue page has more information about Clerks Care and the other employee lead programs: Business Connect, Customer Connect, Mail Handlers, Rural Reach and Submit a Lead.