The world is remembering Muhammad Ali as first-class boxer and humanitarian, but Seattle resident Stephanie Meade knew him as a pen pal. Meade began exchanging letters with Ali in 1981, when she was 10. At the time, she spent her days with her disabled father watching Ali’s bouts on television. She mailed her first letter […]
Information Technology will soon update some of the Postal Service’s email distribution list names. If a list’s name includes a tilde (~), the tilde will be removed. If a list’s name has a pound sign (#), the sign will be replaced with an underscore (_). The process will begin Wednesday, June 22, at 5:30 p.m. […]
The Postal Service is switching to a new commuter benefits provider, Commuter Benefits Solutions. Through the commuter benefits program, USPS allows career employees to pay for some commuting costs using pretax money. The benefit can be used for public transportation, vanpools or parking. Employees who participate could save up to 40 percent on commuting costs. […]
It’s almost summer — and while the seasons change, best practices for staying safe on mobile devices and tablets don’t. The CyberSafe at USPS team offers these tips: Keep devices secure by using strong passwords to lock your smartphones and tablets. Use email on your mobile device cautiously. Emails that can harm your computer can […]
President Obama has ordered flags flown at half-staff to honor victims of the June 12 shooting in Orlando, FL. Flags should be flown at half-staff until sunset June 16. To fly the flag at half-staff, hoist the flag to the peak for an instant and then lower it to the half-staff position. The flag should be raised […]
Morristown, NJ, Letter Carrier Lorenzo Clark was delivering mail recently when he heard a faint noise coming from inside a customer’s house Clark approached the house and saw a woman who had fallen and could not get up. She beckoned him to come inside. Clark helped the customer and contacted emergency personnel. Later, the customer’s […]
When customers pick up packages or letters after receiving a notice, be sure to complete a “Delivered” scan. Tracking is important to customers and lets senders know their mailpieces have been delivered. […]
As one of the many veterans who work for the Postal Service, thank you, PMG Megan J. Brennan. We appreciate your remembering us. […]
“Continuous improvement is about always striving to be smarter, leaner, faster – better.” […]
The Postal Service dedicated the Eid Greetings stamp June 10 to recognize the two most important festivals — or eids — in the Islamic calendar: Eid al-Fitr and Eid al-Adha. “As one of the nation’s oldest public service institutions, the Postal Service considers it a tremendous honor to celebrate the diversity of this great nation […]
Letter Carrier James Robinson recently helped the Postal Service increase efficiency in Chicago District, where he has delivered mail for almost 30 years. Robinson served on a team tasked with strengthening address management in the district. The effort was part of the Lean Six Sigma business improvement initiative. The project aimed to increase the volume […]
Paying college tuition for yourself or a family member can be expensive and overwhelming. If you’re saving to help a child or loved one attend college, a 529 plan might be a good option. These plans are operated by states and educational institutions and are designed to help families set aside funds for future college […]
New Improvements in Customer Experience is a team of employees from multiple departments who work together to strengthen customer relations. […]
Milwaukee Letter Carrier Mark Lyman was delivering mail recently when a distraught man approached him and said his girlfriend had just shot herself in the head. Lyman called 911 and attempted to calm the man. After determining it was safe to do so, Lyman entered the couple’s apartment and found the woman in the bathroom, […]
“During this time of year, children will unexpectedly appear in the street. We have a responsibility not only to deliver the mail, but also to deliver it safely.” […]
“Postal matrimony” was a great story. […]
The Postal Service is committed to resolving customer complaints, Consumer and Industry Affairs VP Jim Nemec says in his latest “Point of View” video. “It’s important to resolve an issue properly the first time,” he says. Employees should continue to work with customers until they are satisfied their issue has been resolved. Being proactive is […]
USPS hosted eight stamp dedications during the World Stamp Show that concluded last week in New York City. The stamps included National Parks, Pluto — Explored!, Honoring Extraordinary Heroism: The Service Cross Medals and Colorful Celebrations. Video highlights from each ceremony are available: World Stamp Show folio (May 28) Repeal of the Stamp Act (May 29) Honoring Extraordinary […]
Employees at the Pontiac, MI, Metroplex Processing and Distribution Center are feeling more connected these days because of a new engagement initiative. Supervisors and employees gather each day in the facility’s “meet and greet” area to discuss facility operations. Morning meetings, for example, include a recap of the previous day’s performance and the goals for […]
National Internet Safety Month, an annual campaign to increase awareness of online safety, is now underway. While the internet makes it easier for us to accomplish everyday tasks, it also provides criminals with access to personal and USPS information. The CyberSafe at USPS team encourages employees to make online security a priority by following with […]
I wanted to commend Link. The headlines are particularly witty and the stories are good. […]
Effective June 1, there is a new standard operating procedure (SOP) for stamp stock discrepancies and lost/stolen shipments originating from Stamp Fulfillment Services. The SFS toolkit, located on the Accounting Services site, has the new SOP. […]
Co-workers knew something was wrong when Derrick Coleman, a maintenance operations manager at USPS headquarters in Washington, DC, didn’t report to work for several days. When Coleman’s co-workers were unable to reach him by phone, Maintenance Supervisor Gwendolyn Harvey stopped by his home after work to check on him. She brought Purchasing and Supply Management […]
Read More… from Gwendolyn Harvey and Alice Parks, Washington, DC
“The Postal Service is committed to providing equal employment opportunity for all employees. Training employees on equal employment opportunity laws and their protections is one step toward delivering on our commitment to a fair, equitable and fully engaged workplace.” […]
PMG Megan J. Brennan dedicated the National Parks stamps June 2 at the World Stamp Show in New York City. The 16 stamps, which showcase individual parks across the nation, are being issued to help celebrate the National Park Service’s 100th anniversary. “The National Park Service exemplifies our collective desire to preserve our connection to […]
Western New York District is using the #PostalProud movement to encourage employee involvement. The district distributes #PostalProud T-shirts at meetings, including ceremonies where employees are honored for safety achievements and heroic acts. “Our employees demonstrate their postal pride in many ways. It’s wonderful to be able to identify and acknowledge the great things employees do […]
Postal Service customers can save 50 percent on the purchase of Father’s Day greeting cards through June 24. Customers will need an in-store coupon to receive the discount. These coupons, which are available at any USPS location that sells greeting cards, cannot be combined with other offers or coupons. Customers are limited to one coupon […]
Capital Metro Area is applying a different strategy to encourage safe driving — mirrors. New “safety mirrors” are being deployed throughout the area to remind Postal Service drivers to wear their seatbelts. The mirrors come equipped with seatbelts or tape that mimics belts; when an employee looks at the mirror, their reflection reminds them to buckle up. […]
Be sure to deliver the mail properly, perform accurate scans and obtain signatures when required. When delivery is done correctly, customers have confidence and a positive experience doing business with USPS. […]
Jackson, MI, Rural Carrier Lou Ann Maxson was on her route recently when she saw a woman crying and waving her arms. The customer had slipped on ice while walking her dogs and was unable to get on her feet. She had been lying in the cold weather for close to an hour. Maxson approached […]