Tremecia Wilson believes each time she serves a customer, she has an opportunity to help USPS build loyalty. Wilson, a complaints and inquiry clerk based in Capital Metro Area’s Mid-Carolinas District, works with customers each day, helping to locate their missing packages, fix change-of-address form errors and handle other matters. “I try to make a […]
I’m a letter carrier at the Curseen-Morris Processing and Distribution Center in Washington, DC. I deliver mail along a 10-building business route in the city. I’ve been with the Postal Service for 33 years — all of them as a letter carrier, and all of them at the same facility. My report time is 7 […]
An Air Force member in Florida is using handwritten letters to encourage people who are experiencing difficult times. Alise Williams, an airman first class stationed at Tyndall Air Force Base, operates Letters for Life, a nonprofit organization that sends uplifting notes to people who request them. Individuals can submit their name and address and receive […]
Here’s Link’s latest “News quiz,” a weekly feature that invites readers to test their knowledge of recent stories. The correct answers appear at the end. 1. Fill in the blank: USPS reported total revenue was $17.5 billion during fiscal 2018’s second quarter, up (blank) compared to the same period one year earlier. a) 0.4 percent […]
Sandy, UT, Letter Carrier Heidi Wiederspahn probably saved customer Florence Stuck’s life when she acted on her concern about uncollected mail piling up in the customer’s box. Our letter carriers are the best in the world. […]
Torrington, CT, Letter Carrier Timothy Thibault was recently concerned that a customer hadn’t picked up the previous day’s mail. Thibault knew that the customer’s car was in the garage, but when the Postal Service employee knocked on the front and back doors, there was no response — not even a bark from the man’s dog. […]
USPS employees collected thousands of pounds of food for people in need during the May 12 Stamp Out Hunger drive, even if the weather wasn’t ideal in some spots. Despite cold, dreary conditions in the Midwest and near-record heat in the East, spirits remained high. “The rain doesn’t stop us from delivering mail and it […]
Most mornings, the first semi-trucks arrive at 8 to drop off the mail at Camp Foster, a Marine Corps base in Okinawa, Japan. Sgt. Montonio Kenan prefers to say the trucks deliver morale. “Postal to me is a morale booster,” Kenan recently told DVIDS, a military news site. “I have deployed and have seen how Marines […]
Virginia Genao recently achieved one of her major goals: She became a U.S. citizen. “The process was hard, but I was determined,” said Genao, a Midlothian, VA, rural carrier. “Citizenship was the only way for me to have a secure future.” Co-workers celebrated with Genao, who was previously a human resources manager in her native […]
You probably visit it every day, but how much do you know about your mailbox? To help mark Mailbox Improvement Week, here are five facts. 1. Curbside mailboxes have been around for more than a century. In 1896, when the Post Office Department began experimenting with rural free delivery (RFD), some customers used homemade wooden […]
Here’s Link’s latest “News quiz,” a weekly feature that invites readers to test their knowledge of recent stories. The correct answers appear at the end. 1. True or false: Informed Delivery is part of the Postal Service’s broader strategy to add digital capabilities to mail, making it more valuable, predictable and accessible. a) True b) […]
Thanks for sharing Memphis, TN, Lead Technician Melvin McCoy’s story. And thanks to McCoy for honoring his father by participating in the Sanitation Workers’ Strike and March commemoration. […]
City Carrier Assistant Dany Mam was recently delivering mail in a Fort Collins, CO, neighborhood when she spotted a car moving erratically before backing into a fence. Mam rushed over to check on the driver, whom she had seen shaking uncontrollably as the incident unfolded, and found that the he was incoherent. The Postal Service […]
The Postal Service is on a mission to showcase the value of mail, Acting Chief Customer and Marketing Officer Jacqueline Krage Strako told more than 4,000 customers at the National Postal Forum (NPF) this week. To achieve this goal, USPS will develop a marketing campaign to promote mail to the nation’s businesses. The campaign will […]
Scanning snapshot. The Postal Service’s national scanning rating was 97.9 percent during the week ending May 4, up from one week earlier. Dakotas (99.21 percent) topped the districts, while Western (98.23 percent) led the areas. Scanning allows customers to track their packages and mail. It also helps USPS improve efficiency and network management. To see […]
USPS uses data not only to ensure operations run smoothly, but also to help businesses make better use of the mail, Enterprise Analytics Vice President Isaac Cronkhite told the National Postal Forum (NPF) this week. “Our mission is to provide the right information to the right people, at the right time,” Cronkhite said. The Postal […]
In addition to meeting with business customers at the National Postal Forum (NPF) this week, Postmaster General Megan J. Brennan took time to thank employees who worked in retail operations and the USPS exhibit booth. Brennan visited a special Post Office set up inside the conference hall for attendees who need postal supplies or to […]
Postmaster General Megan J. Brennan’s keynote address at this week’s National Postal Forum (NPF) is featured in a new video. Brennan announces Informed Delivery has reached nearly 10 million users and discusses how USPS is using the mail notification service to add digital capabilities to mail, making it more valuable to consumers. She also discusses […]
Thanks for the “To honor his father” article and putting a face to the 50th anniversary commemoration of the 1968 Sanitation Workers’ Strike and March. […]
Letter Carrier Margaret Tousseau was recently delivering mail in a Sunnyvale, CA, neighborhood when she noticed smoke inside a home. Tousseau knocked on the front door and rang the bell, but got no response from the woman who lives there, so she immediately alerted a neighbor. When the resident couldn’t be reached by telephone, 911 […]
Mack Mata Jr. was strolling through downtown Carlsbad, CA, on a fall day in 1960 when a “Help Wanted” sign hanging in the Post Office’s window caught his eye. He applied and soon found himself taking the postal exam alongside 200 other applicants at a local high school. A few days after Thanksgiving, he was […]
Postal Service employees across the nation are helping the organization move closer to its goal of reaching 10 million Informed Delivery users. Informed Delivery allows consumers to digitally preview their incoming mail and manage their packages from computers, tablets and mobile devices. The free feature is a major component of the Postal Service’s strategy to […]
Casting call. The deadline for employees to submit audition videos for the Postal Service’s next TV advertising campaign is Monday, May 7, at 5 p.m. EDT. To audition, create a video in which you state your name, location, position, how long you’ve been employed by USPS, and why you enjoy working for the organization. Use […]
Here’s Link’s latest “News quiz,” a weekly feature that invites readers to test their knowledge of recent stories. The correct answers appear at the end. 1. Fill in the blank: The Postal Service’s new self-service kiosks have improved screens that offer customers an experience similar to using (blank). a) Informed Delivery b) Informed Facility c) […]
The brave souls who first carried mail across the skies a century ago changed the world, postal leaders told attendees at this week’s United States Air Mail stamp dedication ceremony. “The Wright brothers opened this country’s eyes as to what could be possible,” said USPS Supply Management Vice President Susan Brownell. “Fifteen years later, with […]
Here’s Link’s latest “News quiz,” a weekly feature that invites readers to test their knowledge of recent stories. The correct answers appear at the end. 1. How much total revenue did USPS generate by processing passport applications during the previous fiscal year? a) $164,900 b) $1.6 million c) $16.4 million d) $164.9 million 2. True or […]
Here’s Link’s latest “News quiz,” a weekly feature that invites readers to test their knowledge of recent stories. The correct answers appear at the end. 1. Who established the Task Force on the United States Postal System? a) Congress b) President Trump c) Postal Regulatory Commission d) All of the above 2. What was the […]
President Trump has ordered flags flown at half-staff to honor former first lady Barbara Bush, who died this week. Flags should be flown at half-staff until sunset Saturday, April 21, the day of interment. To fly the flag at half-staff, hoist the flag to the peak for an instant and then lower it to the half-staff position. The […]
USPS has provided its view on the April 12 announcement that the Trump administration has established a task force to review the postal system. In a statement, the organization notes Congress structured USPS to pay for its operations through the sale of products and services without receiving any tax revenues. Fundamental statutory reforms are needed […]
Here’s Link’s latest “News quiz,” a weekly feature that invites readers to test their knowledge of recent stories. The correct answers appear at the end. 1. How many Postal Service employees were attacked by dogs last year? a) 2,464 b) 6,244 c) 6,422 d) 6,424 2. Among those with some college education, how much does […]