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Heroes’ corner
Contract driver helps victims after two accidents
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Heroes
Peter Pontzer, Arlington, VA
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Mail
Marsha Kushmer, Tampa, FL
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Tips of the Day
Phishing
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Quotables
Merrifield, VA, Custodian Jesse Keenon
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Vote of confidence
Direct mail remains effective political tool, experts say
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Don’t wait, communicate
Start planning now for emergencies
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Song goes on
Philadelphia Postal Choir keeps tradition alive
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Heroes’ corner
USPS law judge saves teenage swimmer
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Tips of the Day
What’s MTEOR?
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Heroes
Eric Momsen, Berlin, WI
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Mail
Carolyn Pitts, Norge, VA
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Quotables
Ashland, VA, Letter Carrier Tom Kennedy
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Election protection
Employee helps customer meet tight deadline
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Shipping showdown
Free shipping at center of retail competition
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In the running
USPS up for two industry awards
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Hispanic American Heritage Month
Annual commemoration begins Sept. 15
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Mail
Sandra Malak, Warrendale, PA
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Tips of the Day
Customer interactions
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Heroes
John Shoop, Bemus Point, NY
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Quotables
St. Louis Letter Carrier Clifton Brookings
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Worth the wait
Customer thanks USPS for message from the past
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Future focus
USPS relying on data and technology, trade journal reports
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Fond farewell
Retiring employee’s goodbye letter goes viral
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Fee factor
Don’t let expenses chip away at savings, experts warn
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Quotables
Topeka, KS, Customer Service Clerk Cheryl Lister
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Tips of the Day
Wrapping up Fiscal 2015
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Heroes
Heidly Ovalle, South Creek, FL
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Mail
Wilma Reyes, White Plains, NY
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Patriot Day
Flag requirements issued for Sept. 11