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Quotables
Jacksonville, NC, Customer Services Supervisor Matthew Whaley
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Tips of the Day
What’s SOC?
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Mail
Sandra Miller, McKean, PA
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PCC VIPs
Employees among national award recipients
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Trailblazer
South Dakota employee promotes bike commuting
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Don’t take the bait
Recognize a phishing trap before you click
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Link ExtraThird-quarter net loss reported
Shipping revenue continues to rise
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Quotables
Alaska District Business Development Specialist Mark Eppihimer
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Mail
Jennifer Schuberth, Hartford, CT
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Heroes
Pedro Pinto, Mountainside, NJ
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Tips of the Day
Defusing an angry customer
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TV RSVP
Station receives huge response to segment on letters
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‘Elvis Presley Forever’
Postal Service to sell CD along with stamp
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Sea a difference?
Coast Guard re-creates 225th anniversary stamp
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Measuring results
Two Postal Pulse questions explained
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Tips of the Day
RSS Toolkit
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Mail
Mary Martin, Scotts Hill, TN
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Heroes
Eby and Rich, Germantown, OH
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Quotables
South Jersey District Manager Sharon Rogers
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High gear
New approach helps Post Office boost scanning scores
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Postal Bulletin
New issue highlights passports
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Help is here
Lobby assistants allow USPS to serve customers faster
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Heroes
Brad Pennington, Jackson, MS
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Quotables
Davidson, NC, Postmaster Debbie Clamon
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Tips of the Day
Strategic training initiative course
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Mail
Necha Burton, New Market, AL
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House of cards
Museum’s newest exhibition showcases postcards
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Scanning scorecard
National performance rises slightly
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Getting in line
‘POV’ video highlights customer satisfaction
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Meet ‘The Inspectors’
Video offers sneak peek of new postal-themed TV series