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‘POV’ video highlights Certified Mail

Consumer and Industry Affairs VP Jim Nemec’s latest “Point of View” video was released this week.

Postal Service employees should treat Certified Mail with care, Consumer and Industry Affairs VP Jim Nemec says in his latest “Point of View” video.

Certified Mail is often used to send legal and financial documents, college applications and income tax returns, Nemec says.

“Certified Mail service gives customers peace of mind,” he says. “To ensure this service, we need to make sure our scanning is accurate.”

Senders receive a mailing receipt that proves the mail has been sent. They also can request electronic verification of delivery or when a delivery attempt is made.

Acting Consumer Advocate Ed Wohlganger, who also appears in the video, says employees must scan the mailpiece when it’s delivered to the recipient and scan the Return Receipt when it’s delivered to the sender.

Additionally, employees must complete Form 3849 for mail that can’t be delivered on the first try and follow procedures for mail not delivered after 15 days, Wohlganger says.

The extra effort is worth it, Nemec says.

“It requires a special kind of diligence to make sure Certified Mail and Return Receipt transactions are done accurately. It requires teamwork.”

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