LMS welcome page
The Learning Management System (LMS) welcome page now lists Strategic Training Initiative courses. The list also is posted on Blue. […]
tom_simpson
Posts by tom_simpson
Dale Gibboney, Bay City, MI
Bay City, MI, Letter Carrier Dale Gibboney was delivering mail recently when he noticed a woman who matched the description of an Alzheimer’s disease patient reported missing earlier that day. He called 911 and kept an eye on the woman until emergency responders arrived and took her home. […]
Central Plains District Consumer and Industry Contact Manager Gabrielle Garrean
“Providing exceptional customer service is about going beyond what is expected of you and surprising and delighting the customer.” […]
Read More… from Central Plains District Consumer and Industry Contact Manager Gabrielle Garrean
Toward the future
The Postal Service continues moving forward with plans to upgrade its delivery fleet. Last week, USPS asked select suppliers in the auto industry to submit proposals for next generation delivery vehicle prototypes. This is the latest step in a multi-year effort to replace as many as 180,000 vehicles with newer models. Once the proposals are […]
Delivering security
The Postal Service has improved Return Receipts, providing customers with additional security features so they’ll know who signed for their mail. USPS now links the barcode on the receipt to other extra services used for the mailpiece, such as Registered Mail, Certified Mail, Collect on Delivery or insurance for more than $500. The barcode also […]
Scanning scorecard
The Postal Service averaged a 96.66 percent scanning rating during the week ending Oct. 16, up slightly from one week earlier. The top three areas remain unchanged from the previous week: Western (97.2 percent) ranks first, followed by Capital Metro (96.92 percent) and Great Lakes (96.87 percent). Once again, Western has the top three districts: […]
Communicating change
Janice Walker joined the Postal Service this week as vice president, Corporate Communications. She will lead all external and internal communications efforts, including informing employees about important USPS initiatives. “I’m excited to join USPS and engage with our employees as we all work together to take the Postal Service to the next level,” said Walker. […]
Packaging ‘Peanuts’
The Postal Service is offering a series of “Peanuts”-themed mailing merchandise during the holidays this year. The ReadyPost products feature images from the new stamps honoring “A Charlie Brown Christmas.” The products include large and small boxes and bubble mailer envelopes. All ReadyPost mailers are available in participating Post Offices across the nation. […]
Crystal Wilburn, South Shore, KY
South Shore, KY, Rural Carrier Crystal Wilburn noticed mail piling up in a customer’s box. She knocked on his front door and heard a faint cry. With help from a neighbor, Wilburn entered the house, found the man in dire need of medical care and called 911. He was taken to a hospital and treated. […]
Carrie Porcaro, Greensboro, NC
As an online shopper, I love it when packages are delivered by the Postal Service. […]
Gulf Atlantic District Consumer and Industry Contact Manager Tony Joy
“These quality job aids are really an opportunity for us to provide an excellent customer service experience.” […]
Read More… from Gulf Atlantic District Consumer and Industry Contact Manager Tony Joy
Friendly service
When working with customers, put yourself in their shoes. Providing friendly, courteous and knowledgeable service is how the Postal Service delivers positive experiences to customers. […]
Cultivating connections
More than 200 employees learned how to use the Customer Connect program to boost USPS revenue during a series of recent training seminars. Customer Connect, a partnership with the National Association of Letter Carriers (NALC), encourages letter carriers to identify new business opportunities. The seminars were held by Western Area’s Northland District and featured presentations […]
The right fit
Four types of health plans will be available to Postal Service employees during this year’s open season benefits enrollment period. The plans, highlighted on the open season site on LiteBlue, include: Health maintenance organizations (HMOs), which provide care from plan physicians and hospitals located in particular geographic or service areas. Fee-for-service plans with preferred provider […]
Back in business
USPS has restored service throughout South Carolina, where recovery efforts continue following historic flooding this month. Greater South Carolina District has made virtually all of its 1.8 million deliveries since the flooding began last week. Three Post Offices have relocated retail services and PO Boxes to different offices, and six letter carriers have been reassigned. […]
Shipping Services
USPS has filed notice with the Postal Regulatory Commission (PRC) of proposed price changes for its Shipping Services products. The changes are scheduled to take effect in January, following the conclusion of the holiday season. The Oct. 16 filing doesn’t include price increases for First-Class Mail or any other mailing products, such as stamps. “The […]
Sarah Holroyd, Wayland, MI
South Carolina employees Mary Kaye Frank and Marcelino Santos are great examples of why I’m proud to work for the Postal Service. […]
Bristol, CT, Rural Carrier John Dziubek
“I enjoy being on my route, delivering mail and saying, ‘Hello, have a good day’ to my customers.” […]
Sean Hyde, Lynnwood, WA
Lynnwood, WA, Letter Carrier Sean Hyde was returning to the Post Office when he saw a barefoot little girl walking alone. He asked if she was lost, but she didn’t respond. Hyde escorted her to the office, where Postmaster Sean Barnes called police. The girl was later reunited with her parents, who had reported her […]
Customer service
Sharpen your customer service skills. Review the “Telephone Courtesy,” “It Begins with a Smile,” “Delivery Done Right” and “We Value Your Business” guidelines on the Customer Experience Essentials page on Blue. […]
Safe, not sorry
Everyone knows it’s important to be safe online, but do you know how? The Postal Service aims to show employees how to protect sensitive information — both at work and at home — during National Cyber Security Awareness Month, which is now underway. USPS is collaborating with the Department of Homeland Security on the effort, […]
Best buddies
Ask Carter Lawson to name his hero and he won’t hesitate to tell you: It’s Mailman Mike. Every afternoon, 4-year-old Carter waits for Knoxville, TN, Letter Carrier Mike Crenshaw to arrive in the neighborhood so he can “help” him deliver the mail. “I think all letter carriers look forward to certain stops, and this is […]
Postal mobility
You have many options if you want to move forward in the Postal Service, employees were told at a recent USPS career conference. The two-day event, organized by Western New York District, included networking opportunities and several sessions where new and seasoned employees shared their career stories and future ambitions. “Many postal executives began as […]
Scanning scorecard
The Postal Service averaged a 96.56 percent scanning rating during the week ending Oct. 9, virtually unchanged from one week earlier. Western (97.18 percent) continued to lead the areas, followed by Capital Metro (96.97 percent) and Great Lakes (96.62 percent). Western also has the week’s top-scoring districts: Portland (97.93 percent) and Dakotas (97.69 percent), which […]
Susan Stewart, Bedford, KY
Bedford, KY, Rural Carrier Susan Stewart was delivering mail to a house when she heard a customer inside calling for help. Stewart found the man lying on the floor, where he had been for hours after he fell out of his wheelchair. The man declined emergency assistance, but asked her to call his son, who soon […]
What’s MPSA?
The Military Postal Service Agency (MPSA) manages the military mail program for all branches of the armed forces stationed overseas. […]
Felicia Mills, Knoxville, TN
Thank you for the very informative and awesome stories in Link. I look forward to receiving the daily email. I’ve learned so much reading the stories. […]
Jean Schulz, widow of “Peanuts” creator Charles Schulz
“‘A Charlie Brown Christmas’ continues to resonate with fans because everyone can relate to Charlie Brown and his quest to find the true meaning of Christmas.” […]
Read More… from Jean Schulz, widow of “Peanuts” creator Charles Schulz
In the cards
Post Offices can use existing equipment to read the new, high-security credit and debit cards being issued to consumers. Major card companies recently began issuing cards embedded with secure chips to prevent credit and debit fraud. These chips contain the same information stored on the magnetic strips on the back of older cards but with […]
Hire callings
People looking for seasonal work this year might be skipping the mall and heading to their local shipping facility. The Postal Service plans to hire between 25,000-30,000 seasonal workers this year, while UPS and FedEx have announced plans to hire as many as 150,000 people. The number for UPS and FedEx is about 5,000 more […]