The Postal Service is conducting its annual survey on employee commuting patterns. Employees will receive an email from commutersurvey@gsa.gov Nov. 2 with a link to the survey. The survey should take no more than 10 minutes to complete. Responses are confidential and due Nov. 6. The Postal Service uses the survey to complete reporting documents […]
The Postal Pulse survey is a measurement tool to help managers improve USPS workplaces, Chief Human Resources Officer Jeff Williamson says in a new video interview. The survey questions were designed to provide insight into the relationships between employees and managers, Williamson says. For example, one question asks if employees have the resources they need […]
“I enjoy doing my job and making sure customers have a positive experience…Our customers are the engine that drives the train.” […]
Read More… from Annapolis, MD, Business Mail Entry Clerk Lenward Barber
I watched two episodes of “The Inspectors” and enjoyed them very much. […]
Today’s hero is featured in a full-length article. […]
Read More… from Lynda Alewine and Patricia Burnley, Honea Path, SC
When searching for a course in Learning Management System (LMS), use the course number to ensure you make the correct selection. […]
The national scanning score for the week ending Oct. 23 was 96.84 percent, up from one week earlier. The top three areas remain unchanged from the previous week: Western (97.36 percent) ranks first, followed by Capital Metro (97.07 percent) and Great Lakes (96.88 percent). Once again, Western’s Portland District (97.87 percent) finished first among its […]
Retailers have some additional shelves to stock this holiday season — in their warehouses. With online holiday sales expected to grow once again this year, Wal-Mart, Target, Nordstrom and other retailers are building more warehouses to handle shipments, the Associated Press reported last week. “You’re going to have to invest … because that’s what people […]
Southern Area VP Jo Ann Feindt will retire from the Postal Service after 37 years, effective Nov. 30. Finance and Planning VP Shaun Mossman will serve as Southern’s acting vice president and begin transitioning into the role next week. Feindt has led the area since 2012. She previously led Great Lakes Area from 2003-2011, making […]
Postal Service employees who use Samsung Android smartphones should install an upcoming update to the operating system that patches a security glitch. The update repairs Stagefright, a collection of software bugs that leave the devices vulnerable to hackers. Stagefright affects Samsung phones that use Froyo 2.2 through Lollipop 5.1.1 versions of the Android operating system. […]
Honea Path, SC, Rural Carrier Lynda Alewine was delivering mail recently when she spotted smoke coming from a home. She waved down a co-worker, Rural Carrier Patricia Burnley, who was delivering packages nearby. As the women got closer, they saw flames shooting through the roof. “I’m sure we looked like two wild women out there […]
“I often get [Clerks Care] leads from customers. When I’m resolving an issue for a mailer, I also look for an opportunity to make a sales suggestion to them.” […]
Read More… from Mississippi District Consumer Affairs Clerk Angela Moudy
Chicago Letter Carrier Kareem Armstead was delivering mail when a distraught woman ran out of a house and said her baby had stopped breathing. Armstead went inside and performed CPR on the infant, who began breathing after a few minutes. Emergency responders arrived and took the 7-month-old to a hospital, where doctors praised Armstead’s quick […]
A flexible spending account (FSA) allows you to set aside pre-tax dollars for out-of-pocket health care and dependent care expenses. […]
We definitely need to be vigilant about phishing calls and leery of calls offering cash awards or computer help. […]
In today’s age of text messages and social media, one college professor has turned back the clock to focus on the importance of letter writing. After finding handwritten notes from her late father-in-law, Dallie Clark — a humanities professor at Collin College in Plano, TX — decided to create an exhibit and documentary about letter […]
Network, an organization that helps develop the leadership skills of Postal Service employees, will hold its annual training conference Nov. 13-14 in Philadelphia. This year’s theme is “Building a Stronger Network.” The conference will feature motivational speaker and author Sophia A. Nelson, a session from Network Operations VP Linda Malone on the Lean Six Sigma […]
A Pennsylvania department store chain recently began using Priority Mail to ship its products, generating $1.2 million in revenue for USPS. Central Pennsylvania District Sr. Sales Executive Gary Woloszyn persuaded the chain’s executives to switch from a competitor after doing extensive research on the company. (Businesses aren’t named in sales stories to protect the Postal […]
Reminder: USPS offers Delivery Instructions, a service that allows customers to redirect their incoming packages to an alternate address or hold them for pickup at a Post Office. Customers also can select a desired location for carriers to leave their packages, such as a front or back door, a garage or porch, or a neighbor’s […]
The rise in online shopping has produced big shipping increases for the Postal Service and its competitors, but not everyone welcomes the delivery surge. Many apartment landlords are being swamped with packages. Some say they’re spending too much time sorting the parcels and running out of space to store them. Camden Property Trust, the nation’s 14th-largest […]
A customer’s signature — required for a change-of-address request — must be complete and legible. Review the request with the customer to make sure it’s been properly completed. This step is essential to delivering a positive customer experience. […]
Today’s hero is featured in a full-length article. […]
“Many of our passport customers tell us they were referred to our Post Office for our friendly and efficient service. What a great compliment.” […]
Read More… from Winesburg, OH, Retail Associate Aimee Beachy
I’m excited to see USPS supporting the installation of rain gardens. It’s a great way to recycle rainwater. […]
Postal Service employees who want to save money for future medical expenses have several options during this year’s open season. For example, a flexible spending account (FSA) allows you to set aside money before taxes to cover eligible medical, pharmacy, dental and vision expenses offered by a health maintenance organization (HMO) or fee-for-service plan. Once […]
Climmie Adger awoke in the early morning hours of Oct. 4 to find floodwater filling her South Carolina home. “Neighbors rescued me,” she said. “I walked out of my house in hip-deep water with only my dog [and] some clothing and personal items.” Adger, a retail associate at the Shaw Air Force Base Post Office, […]
USPS Judicial Officer William Campbell will retire Oct. 28 after more than 37 years of federal service. The judicial officer serves as chairman and judge of the Postal Service’s Board of Contract Appeals, which decides matters involving suppliers and contracting officers. The judicial officer also issues decisions involving postal laws and regulations. In a memo […]
Customers can add a colorful touch to cards and letters this holiday season with the Postal Service’s new Geometric Snowflakes stamps. Each of the four stamps — drawn in purple, pink, green or blue — depicts a different snowflake. The stamps are available in booklets of 20. “These bright, cheerful stamps bring a whimsical splash […]
Christina Waltz knows a clue when she sees one. Waltz, a rural carrier in Greene, NY, recently noticed mail piling inside a customer’s box. She knocked on his door but no one answered, so she looked through a window and spotted a glass of orange juice. The pulp had settled inside the glass, suggesting it […]
I really enjoy Heroes’ corner. It shows how involved we are in the communities we serve. […]