Gaithersburg, MD, Business Mail Entry Unit Clerk Richard Michaud
“Treat customers right and let them know we appreciate their business.” […]
Read More… from Gaithersburg, MD, Business Mail Entry Unit Clerk Richard Michaud
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Posts by tom_simpson
Shannon Thibeault, Fort Garland, CO
I want to thank the Postal Service for the special veterans’ badge and lanyard. I recently received mine and have been wearing it since. […]
Michelle Everhart, Massillon, OH
Today’s hero is featured in a full-length article. […]
Customers’ appreciation
Never underestimate customers’ appreciation for their local Post Office. For example, the Crescent City, CA, Post Office was the subject of a loving tribute in the Del Norte Triplicate newspaper this week. The column praises three retail associates: Brian Lenover, Josh Lopez and James Hester. “I’ve lived in many a city and town, and I […]
Heroes’ corner
Massillon, OH, City Carrier Assistant Michelle Everhart was delivering mail recently when she smelled smoke and heard a detector inside a house. When nobody answered the door, Everhart called 911. Firefighters quickly arrived and determined the customer had left home after forgetting about a boiling pan of eggs on the stove. Firefighters credited Everhart with […]
‘Peanuts’ passages
“A Charlie Brown Christmas” has become an enduring tradition for millions of television viewers, but some may not realize how innovative it was for its time. When production began in 1965, “Peanuts” creator Charles Schulz, producer Lee Mendelson and animator Bill Melendez took the then-unusual step of hiring children to voice the characters. Schulz also […]
Now’s the time
Open season is an ideal time for employees to find the health plan that best fits them, Chief Human Resources Officer Jeff Williamson says in a new video discussion. “Take the time to evaluate your health care needs and the plans that are available to best suit you,” Williamson says. Some employees fear they’ll lose […]
Manic Monday
More than 121 million online shoppers will make holiday purchases Nov. 30, helping to kick off another big season for the shipping sector. The projections come from the National Retail Federation (NRF), which considers “Cyber Monday” — the first Monday after Thanksgiving — an important barometer of holiday sales. Last year, 126.9 million people planned […]
Greensboro District Acting Facility Safety Coordinator Cheryl Swain
“Safety is everyone’s responsibility. It must be used everywhere we go.” […]
Read More… from Greensboro District Acting Facility Safety Coordinator Cheryl Swain
Kelly Chapman, Wellsville, NY,
Today’s hero is featured in a full-length article. […]
Lisa Moore, Minneapolis
I loved the approach Link used to report the Postal Service’s end-of-year financial results. I really appreciated the truthful explanation for our losses, while still acknowledging the revenue increases. […]
Sensitive data
Avoid storing sensitive data on USPS-issued laptops and mobile devices. Don’t leave this equipment in places where it can be stolen, and never allow others to use your laptop. […]
Dear Santa
The Postal Service is once again helping Santa Claus with his Christmas correspondence. The annual Letters from Santa program allows children to mail letters to St. Nick and receive a postmarked response from the North Pole. To participate, parents and guardians should follow these steps: Have the child write a letter to Santa and place […]
Package progress
The Postal Service’s shipping revenue has increased almost 50 percent during the past five years, Chief Financial Officer Joe Corbett reports in his latest “Dollars and Change” video. USPS employees deserve much credit for this success, Corbett says. “The Postal Service continues to adapt to meet the changing needs of the American public,” he says. […]
With ease
Reminder: You can you use PostalEASE on the Lite Blue open season site to update your benefits. Your choices include the Federal Employees Health Benefits Program (FEHB), USPS Health Benefits Plan (USPSHB), Federal Employees Dental and Vision Insurance Program (FEDVIP) and flexible spending accounts (FSAs). Update your coverage on the Ready to Make Changes page or by calling the employee […]
Heroes’ corner
Wellsville, NY, Letter Carrier Kelly Chapman was delivering mail recently when she saw a woman lying on the ground near railroad tracks. Chapman placed her satchel under the woman’s head to make her more comfortable and stayed with her until help arrived. The woman was taken to a hospital for treatment. Wellsville Customer Services Supervisor […]
Teresa Marquez, Bell, CA
Thank you to our brave military veterans in the Postal Service. […]
John Wanamaker, PMG from 1889-1893
“The [Postal Service] is the visible form of the federal government to every community and to every citizen. Its hand is the only one that touches the local life, social interests and business concerns of every neighborhood.” […]
Restoring Customer Confidence
When something goes wrong, you can help restore customer confidence. The Complaint Handling Guidelines on Blue explains proper procedures for addressing customer issues. […]
Carlton Kinsey, Pittston, PA
Pittston, PA, Letter Carrier Carlton Kinsey recently noticed uncollected mail in a customer’s box and called 911. Emergency responders found the man lying on the floor, where he had fallen days earlier. The man was taken to a hospital and treated. […]
‘Heart of the Holidays’
The Postal Service helps make the holidays happen by connecting the right people, systems and technology, a new promotional video shows. “We have one of the nation’s largest workforces, and we’ve delivered the holidays longer than any other carrier,” the narrator says. “At the Heart of the Holidays,” which is available on the Postal Service’s […]
Decisions, decisions
Reminder: There’s an online tool available to help Postal Service employees assess health care plans during open season, which is now underway. The Office of Personnel Management’s plan comparison tool allows users to: View a side-by-side comparison of as many as four plans at once. Search plans by name and plan code. To begin, first […]
For their information
The Postal Service recently honored two individuals for promptly fulfilling information requests from the news media and other organizations. The quarterly Chief FOIA Officer’s Awards recognize employees whose efforts ensure Freedom of Information Act (FOIA) requests are addressed in a timely manner. Under the 1966 law, the public can request documents, emails and more from federal agencies. […]
Shipping in style
An online startup is aiming to change the way apparel is bought and sold — with help from the Postal Service. Poshmark allows users to post online photos of clothing that others can purchase. Some users post used items from their closets, but the service also is used by budding designers who want to develop […]
San Francisco District Business Development Specialist Bill Gossy
“I encourage Postmasters and other managers to contact businesses in their area. If they’re willing to make contact, we’ll do the rest.” […]
Read More… from San Francisco District Business Development Specialist Bill Gossy
David “Tyrone” Riley Sr., Laurens, SC
Today’s hero is featured in a full-length article. […]
Erasing data
Before returning a mobile phone or tablet to Information Technology, consider backing up the contents on a computer and then erasing the device. On most devices, the erase function is found under “settings.” Instructions are available through the online IT self-service portal. […]
Deborah Spaulding, Tioga, PA
Four-year-old Carter Lawson’s relationship with Knoxville, TN, Letter Carrier Mike Crenshaw made him the happiest child in the world. It looks like we have a future letter carrier in the works. What an awesome story. […]
Heroes’ corner
Laurens, SC, City Carrier Assistant David “Tyrone” Riley Sr. was delivering mail recently when he spotted a woman having a seizure on the front porch of a house. Riley rushed to help the woman, whose body went limp. “I said, ‘Lord, please don’t let this woman die in my arms,” he told The Laurens County […]
Future fleet
The Postal Service is making major changes in its delivery fleet to better serve customers, USPS leaders told approximately 250 Vehicle Maintenance Facility (VMF) managers and supervisors at a recent conference. “Our goal is to be world class in fleet management,” said Fleet Management Manager Phil Knoll. “We are making the progress we need to […]