Luke T. Grossmann has been named Finance and Planning vice president. Grossmann reports to Chief Financial Officer Joe Corbett and is responsible for all revenue and expense budgeting, forecasting, financial analysis and program evaluation. He previously served as operations research, insight and continuous improvement director. He also managed package platform, network development and support, and […]
Never toss packages out of a vehicle, over a fence, into a yard or onto a porch. Our customers pay us to deliver with care. Treat every parcel as if it is your own. […]
Valley, NE, Letter Carrier Andrea Adams was delivering mail recently when she saw a woman fall. The woman’s head was bleeding, so Allen called 911 and stayed until help arrived. The woman, who recovered at a hospital, called Adams “my angel.” […]
I used the Link story about Richard Allen for a black history celebration at my church. I taught my congregation about him and the Postal Service’s Black Heritage stamps. […]
“It’s not just sorting mail and delivering it. It’s smiling to a customer who has just lost a loved one and letting them tell you their story. It’s delivering a teddy bear from a grandma to a child who hasn’t seen her in years. It’s the satisfaction in knowing that I can touch someone’s life […]
Since the #PostalProud initiative began last year, employees have embraced the effort to promote core principles like delivering excellent service. USPS leaders say there’s another way employees can foster postal pride — by completing the Postal Pulse survey. “The #PostalProud initiative and Postal Pulse survey share common principles,” said Chief Human Resources Officer Jeff Williamson. […]
The Postal Service held several dedications for the new Richard Allen stamp throughout African-American History Month. Allen, a prominent religious and civic leader in the 18th and 19th centuries, founded the African Methodist Episcopal Church. Eastern Area VP Josh Colin dedicated the stamp in Philadelphia, where he praised Allen as “a man of boundless stature, […]
Shaun Mossman has been appointed Southern Area vice president, effective Feb. 27. Mossman has been acting in this role since November. He leads a workforce of more than 113,000 employees who collect, process and deliver 230 million mailpieces each day. Mossman previously served as Finance and Planning vice president and was responsible for all revenue […]
Guernsey, WY, Postmaster Curt Artery recently loaded mailbags onto a horse to begin a special route. Artery and others delivered letters and Valentine’s Day cards along a 24-mile portion of the historic Pony Express trail. The riders trekked through a foot of snow from the Ft. Laramie Post Office, over the Oregon Trail ruts and […]
Reminder: The special enrollment period for Self Plus One health coverage ends Feb. 29 at 11:59 p.m. EST. The enrollment is only for employees and retirees currently in the Self and Family coverage level who want to move to Self Plus One coverage. Self Plus One is a new Federal Employee Health Benefits enrollment type that […]
“Motor vehicle crashes are one of the leading causes of death in the United States. The single most important thing a carrier can do while delivering mail is to wear a seatbelt.” […]
The story about Matthew Watkins, the 17-year-old leukemia patient in Clay, NY, was wonderful. The public doesn’t know all the good the Post Service does. […]
Driver Observations (course number 10024552) is now available in the Learning Management System. The course helps managers recognize safe and unsafe driving practices and document observations on PS Form 4584, Observation of Driving Practices. All Postmasters, customer services managers and supervisors, customer service operations managers and delivery customer service programs managers must complete this course […]
Today’s hero is featured in a full-length article. […]
The national scanning rating for the week ending Feb. 19 was 97.03 percent, up from the previous week. Western (97.62 percent) once again led the areas. Great Lakes (97.12 percent) rose two spots to take second place and Southern (97.11 percent) finished third. Thirty-seven districts reached or exceeded 97 percent. The leaders were Portland (98.13 percent), […]
While delivering mail recently, Noble Shore, OH, Letter Carrier James Salter saw a diaper-clad toddler walking in the street. Salter put the boy in his vehicle to keep him warm and called the Post Office. Managers alerted police, who found a man searching for the child. The parents and the boy were reunited, and police […]
The Postal Service wants employees to share feedback on flexible spending accounts (FSA) through a new online survey. The survey has seven questions and takes about 3-5 minutes to complete. Whether employees are currently participating in an FSA or not, the feedback will help the Compensation and Benefits team better understand employee needs. The Postal Service […]
Don’t tell Karen Benke that handwriting is obsolete. The California author of “Write Back Soon,” a new book about the joys of sending and receiving mail, says people can connect to a “deeper part” of themselves through letter writing. “The motion of our hands as we write really calms the nervous system; it forges creative […]
USPS employees across the nation are taking the Postal Pulse survey, saying they appreciate the opportunity to have a voice in the organization’s future. The survey, which began Feb. 16, allows employees to share observations about their workplace environments. This feedback helps postal leaders make changes and improvements. “The survey allows me the opportunity to […]
If you encounter an angry customer, try to defuse the situation with a pleasant demeanor. Be courteous, calm and avoid getting into arguments. If necessary, refer the customer to a supervisor. […]
“You have to be dedicated, responsible, a team player and a good listener. You also have to be willing to learn.” […]
Adairsville, GA, City Carrier Assistant Karen Tant was recently delivering mail to a house when she heard a woman calling for help. Tant entered and found the woman in bed, unable to reach her wheelchair. Tant stayed until the woman’s friend arrived to help. […]
I was very touched by the story about Matthew Watkins, the 17-year-old with leukemia in Clay, NY. […]
The USPS Library will host a training webinar on researching legal and legislative information Thursday, Feb. 25, from 2-3 p.m. EST on LexisNexis, an online research database available on the library’s Subscription Databases site. The webinar will introduce legal and legislative research using Lexis.com for novice and experienced researchers. Topics will include screen layout, retrieving […]
The Postal Service has issued a 5-cent Grapes stamp. The stamp features two clusters of pinot noir grapes growing on a vine among several green leaves. The stamp, created primarily for business mailers, is available in coils of 10,000. Art Director Derry Noyes designed the stamp using an illustration by John Burgoyne. The stamp is available […]
The Postal Service is now shipping most packages for an Illinois wholesale company, generating more than $2.5 million in new USPS revenue. The sale began when Syed Kaleemulla, a Central Illinois District senior field sales representative, met with the company’s president to assess the wholesaler’s shipping needs. (Businesses aren’t named in sales stories to protect […]
The Postal Service helped Santa Claus with a special delivery in South Carolina last week. Eight-year-old Angela Woody and her family recently lost most of their possessions when their home near Myrtle Beach caught fire. The girl was so distraught, she wrote to Santa for help. The Carolina Forest, SC, Post Office received the message […]
Not all young people are obsessed with texting and social media. Allie Scholten, a columnist for The Michigan Daily, the University of Michigan’s student newspaper, recently penned a love letter to letter writing — and the people who collect, process and deliver the mail. “[M]y heart belongs to the United States Postal Service,” Scholten writes, […]
Before leaving for a business trip or vacation, employees should lock all hard copies of Postal Service information resources in a secure place, such as a filing cabinet. The CyberSafe at USPS site has more tips. […]
Sycamore, OH, Postmaster Earl Musick is so talented. Thank you so much for sharing his drawings. We continue to use them for the kids who stop by the retail counter. […]